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Bravofly / Bravonext SAover charge and want refund

I booked the flight and they overcharged. (Booking ID:[protected])
Found out later that booked directly with airline it better and cheaper.
The flight was changed but no any information update to the customer. I called to cancel the flight with airline in advance they allowed to cancel with refund full amount but just need me to contact Bravofly, I called Bravofly, email them many time it said only on processing to talk with airline but when the flight was pass they said they cannot control it anymore. How come?

Pi
Sep 29, 2019

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