Bravofly
reviews and complaints

Premium Reiseschutzpakets für die folgende Booking ID: [protected]

WIDERRUFSRECHT

Ich habe kein Premium Reiseschutzpaket gebucht.

Mir wurde zuviel abgebucht.

Mein Flugpreis 545, 43 € abgebucht wurden 558.33 €

Erbitte Rücküberweisung: 12, 90 € auf mein Konto: IBAN DE22 [protected] - BIC INGDDEFFXXX

A. Schmueck

I paid an amount of £408.23 to Bravonext sa for flights through Lastminute.com.
My flight out was with easyJet and my flight back with flybe.
Flybe went bust and I was told the money would be refunded to me... Still no money. No answers from anyone.
My flight with easyJet was cancelled by Lastminute.com due to Covid-19 and they said a refund would be issued... Still no money.
I rang my bank they said to take it to PayPal, I take it to PayPal and they say to take it up with you guys so I messaged via paypal and has a response but since then I have heard nothing.
I ring multiple numbers trying to speak to a real person and NO ONE ANSWERS!
I'm paying 13p+ a minute to stay on hold for ages for nothing.
Someone has my money. I want and need my refund.
Kind regards.
Steph

On March 13 I tried booking a flight through Bravofly, but after finishing the payment on an external web page the browser with my booking had closed and I never received a confirmation that the flight was booked. Bravofly sent an email on March 24 saying that they had refunded the money
(380 EUR) but I hadn't received it. I called twice during the month of April and they told me both times to wait another week. When it had been a month, they told me to send an email and they would start looking into it, they sent my email on to Lastminute, who apparently handles the booking. I received an email from Lastminute saying that it could be 28 days before they get back to me about it. I had meanwhile contacted the company who handles the payments and they said that they had no record of a refund. I forwarded that email to Lastminute and they wrote back saying that they have already processed the refund from their end. I asked if they are not going to try to find where the money is and they have not answered, so I don't know if the case is closed. I have read a lot of complaints here about the same company saying that they have refunded or are going to refund money that never gets to the customer.

I have booked a holiday through your UK site lastminute.com and still waiting on a response about getting my money back for the cancelled flights to Turkey which should have been for 14/04.
I have tried contacting lastminute via twitter but don't get a response even though they are responding to other customers.
No one responds and you are entitled to give me a full refund not a voucher. When will we see our refunds?

Booking ID : [protected]

Airline cancelled the flight why we cannot get the refund? It's treating!

We booked via Bravofly from Manila to Seoul, total 6 tickets. The airline - Air Asia already confirmed all the flights will be cancelled due to the curfew in PH. Government announced no international flight is allowed until mid April. Now Bravofly said we cannot get the refund? Are you treating us? No reply from them in their hotline nor Facebook made get!

I try to find way to contact with bravofly.
It is impossible, i was redirectin g to nonexisting pages, call to contact number playng record. If i can't find desicion of my problem i Will contact with EU comunity lawers to find my rights. I make Reservation [protected] Two way to Milano. Afraid to fly because of the Coronavirus, that's way want to cancel flight and refund money back.
Please contact me:[protected]@gmail.com

date of incident 2/08/2020
BRAVONEXTSA charged transaction to my credit card through paypal without my authorization. I show 4 transactions just like the one below. I am requesting a full refund for each transaction.

Feb 08 2020
BravoNext SA
Automatic Payment
Loading transaction details for
BravoNext SA
Automatic Payment
€95.00 EUR
Travel

Thanks

In Sept 2019 we booked a holiday to Anjam in the UAE travelling on 11th Feb for 11 nights. At that time we paid a £1, 124.80 deposit with the balance of £3, 374.38 due on 11th Jan 2020. On 3rd Jan 2020, just before the balance was due, the USA killed a senior Iranian military figure in Iraq and Iran retaliated by bombing US bases in Iraq. Within days, the Iranians threatened to hit the UAE and Israel if the US hit back.

As you can imagine, we were worried, no terrified, that something would happen whilst we were on holiday so we contacted Lastminute.com customer service dept to discuss what the position was regarding cancelling our holiday. We spoke with an advisor called Clinton and he advised us that 1) The hotel element of the booking was 100% refundable and 2) that they (lastminute) had settled £1, 200 with Emirates for our flights. We told Clinton that we no longer felt it was safe to travel to the UAE and asked him to proceed with getting a Cancellation Quotation. Clinton said he would try to get a decent refund on the flights as he understood our position and would explain in detail why we wanted to cancel the booking.

The cancellation quotation arrived on 27th Jan (17 days later), despite being advised we should receive it within a week. We were staggered to be asked to settle an additional £1, 643.81 bringing the total cancellation cost to £2, 768.61. The email also said that this 'offer' was only available for 24 hours. We sent a response on 28th Jan asking Lastminute to give a breakdown and to explain why we were being changed when the hotel could be cancelled without charge. The reply we received on 29th Jan only advised that they didn't have a breakdown but that the figure was correct, they didn't reply at all regarding the hotel being refundable.

Again we sent another email on 30th Jan asking for an explanation as the cancellation fee equated to 61.5% of the original cost of the booking which we felt it was excessive and asking about the assurance by their agent Clinton that the hotel was totally refundable. We had hoped for a proper reply to our query/dispute.

This evening (31st Jan) I was gobsmacked to receive another email from Lastminute/Bravonext S.A. which was this time a final demand from their legal department. This stated that under the terms and conditions, they would retain the initial deposit of £1, 124.80 and now required an additional payment of £2, 924.46 within 10 days (total now of £4, 049.26) bringing the cancellation fee to 90% of the original booking cost. Failure to settle this amount would result in them taking court action against us to retrieve the balance.

To say I am furious is an understatement. We have asked and asked for an explanation but have been totally ignored. It of course is in their interest to ignore us as the 'clock' was continuing to tick down towards the departure date and the % penalty was continuing to go up. This in my opinion is a disgraceful way to treat a customer who is disputing their cancellation fee with what I feel is good grounds for cancellation. The UK Foreign Office advice on their website states that since the killing of General Qasem Soleimani, the area is very volatile and could erupt with little notice. In addition to this, the UAE also now has 4 confirmed cases of Coronavirus which in such a small geographic area is worrying.

This was the first time I have ever booked a holiday through Lastminute.com and I have to say it will definitely be my last. They have left us totally disillusioned by their treatment. It's a wonder they still have a business given that many review websites online give them only a single star out of 5 stars (min being 1 Star). If I had known this before I booked, I never would have used Lastminute.com

Good Evening

My name is Carol Pryde and I booked flights on 6/9/19 with Lastminute.com from Glasgow to Lanzarote for 3rd October to 24th October 2019. I paid £363.09 to BravoNext, Invoice Number 19FGB-262311, Thomas Cook then collapsed and I was told by Lastminute that I would hear within 60 days, advising what will happen next. It is now December and I have heard nothing.

I would appreciate acknowledgment of my email as I am very concerned that I have not been refunded for the above flight.

I look forward to hearing from you.

Carol Pryde

I cancelled a holiday in july due to illness my insurance company said I had to claim off last min.com over
The last 5 months my insurance paid up minus the flight charges I then sent my atol certificate to the caa
Who have responded with the reply that you are the persons responsible for my refund of these charges
My atol no is 11082
Ref no 1341389808
Date of issue 24/01/2019
My invoice no for holiday
19fpk-023940

Hello! We want to file a complaint request for Booking ID [protected].
We bought a ticket from Bravofly to travel from Moscow to El Salvador with a transfer in Havana (Cuba). Then we received a notification that one of the airlines cancelled its flight from Havana to El Salvador, we contacted this airline (Avianca) and rescheduled the cancelled flight, the only thing that had to be done was that your travel agency had to confirm it and issue the new ticket. We contacted your company and gave all the details about that flight, you promised to issue the ticket and you did not do it, so the airline cancelled the reservation. We did the same procedure several times with the airline and contacted your agency again and again for confirmation and issuing the ticket. Your company did nothing again. For two months before the flight your company did not do anything and said that our ticket will be fully refunded. However, we still did not get any news about refund confirmation. The service was not provided, we want to receive the full refund, as company did not do anything.

Kindly refund my money to my credi card.A booking was made on the 9 September 2019 but up to now there has been no confirmation or an invoice confirming payment?we are supposed to be flying on the 30th...with which airline?This is not acceptable at all.My email address was clearly stated when the booking was done...[protected]@yahoo.com
but nothing came through. When we try calling you we are hardly understood?the amount is €1788.17.Please refund this money as soon as possible we need to make bookings with reliable people.

On 23rd October I made a booking with the following details yet never received a booking confirmation. Please can you send as soon as possible? I have been charged for this flight so need to know flight times, booking reference etc

Miss Emma Rose Webster
24 glenshaw mansions, Brixton road, SW9 0DS
[protected]@hotmail.co.uk
[protected]

Thank you

On Oct 27, 2019 I made a booking for a round trip, Manila to Singapore and vice versa.
Dates are from December 22, 2019 and return date is December 26, 2019.
Booking References are BCV9TP Cebu Pacific Airline, Mnl to Sin at 5:35am and TEV6JV Jetstar 6:15am, Sin to Mnl.
I was surprised when I received the confirmation email from Bravofly, because the return date is June 26, 2020, instead of December 26, 2019, since my family and I are going to a 4 day vacation only. How come the return date would be June 26, 2020?
I immediately tried to modify the return date on the "manage booking " field in the email, my email dated Oct 27, 2019 at 8:36 pm.
And you replied with a quotation for the change requested, modified date now is December 26, 2012! Why is it 2012? so I concluded there must be a system error on your part. Much more you are charging me of 1, 247.99 Euro. I did not confirm the quotation, instead I emailed Bravofly to make a complaint at 9:05pm same date Oct. 27, 2019.
I tried the second time, I modified the date again into the correct date of December 26, 2019, reply email dated Oct 29, 2019 at 11:37pm. Now the email quotation has the correct date, but sadly still charging me 939.34 euro.
I can forward all the exchanging of emails to support my claim, please send an email address to send to.
This is very disappointing and exhausting.
I cannot easily contact you because your number is an international number. I tried contacting Jetstar and they said I have to contact you since you were the one who booked my flights. They can change my return dates but with corresponding fees, which I already did to no avail.

I am now appealing to you, please refund my first payment to you for the return date because it is clearly not my fault why the dates were erroneous. The fees of changing the flight dates are big and we are only on a budget for this Singapore trip.

I am hoping for your very kind and immediate action on this matter.

Thank you.

Jocelyn Concepcion

Helko, i made resavation for online flight booking number [protected].
I adreesed to change the spelling of the first name of one of the passenger a month ago. Since then i can't get any answers to my requests. Every time i call ( 4 times up until now) to check the status. I get an answer that is been taken care of with in the next 72 hours.
Pleasevupdate me with in the next 72 hours or cancel my resavation
Thanks
Itai

Bravofly -
In checking the flight details for a trip to London, I see that there has been an error in my booking with Bravofly. I booked and paid for a roundtrip flight to London from Catania, Sicily. Paypal documentation verifies the amount paid for a roundtrip ticket. However, the KLM airline shows only a one-way reservation and payment documentation of only half the Paypal amount. This was a roundtrip flight! The returning flight was on British Airways/Air Malta on Sunday, Nov. 11, 2019 from Gatwick to Catania at 3:15 pm.

Attached is my KLM booking and my PayPal reciept.

I never received a booking confirmation. I'm not able to login to Bravofly because it doesn't recognize the only email account I have, and therefore have no Bravofly booking ID # to use for tracking.

How can we correct this asap?

Ann Holliman-Krueger

ann.[protected]@yahoo.com

Only ref I have is from pay pal: invoice [protected]

I booked flights from manchester uk to palma majorca for 21 and 27 october. I have had no confirmation email.
I have rung many times since 11 october and can't either speak or leave a message on the last minute.com telephone number [protected] without a booking id which I don't have, due to no confirmation email. Also on the bravo telephone number [protected] which states there is no reference with this (my) telephone number.in addition, I have sent on 11 october two emails to customerservice@bravofly.com with no response. One requesting a confirmation email. The second requesting a cancelation, due to the lack of confirmation, I could not book accommodation, transfers or car parking. I can't therefore make any other arrangements for this holiday without flight confirmation. For a holiday in now 4 days time.
I am absolutely appalled with the lack of confirmation, customer service, expensive flight and the inadvertent way I was taken to your site. Resulting in me overpaying by twice what I could have got the flight for at a local airport. I paid by paypal so took these issues to dispute. The result today is that paypal has denied my claim based on you saying you have 'delivered' the goods. I stress I have had no confirmation email from you. I would appreciate a refund for the stress and upset this has caused me and the lateness of making the necessary remaining holiday arrangements.

My Name : Sures A/L Arumugam
E-Mail : [protected]@yahoo.com

------------------------------------------------------------------------------------
I wish to receive your kind attention over the flight cancellation.

Purpose : Request of Refund

Summary of the details
Booked On : 5 Oct 2018
Booking ID : [protected]
Paid amount : RM 12, 280.39
Travel Period : 8 May 2019 to 16 May 2019.
Total Passenger: 4 Persons.

Below is the Last E-Mail Response received.

------------------------------------------------------------------------------------
From: Customer Service
Date: 19 Apr 2019 9:52 pm
Subject: Important information about your Booking ID [protected]
To: [protected]@yahoo.com
Cc:

Dear Sures,

We regret to inform you that Jet Airways suspended all flight operations.

Following this development, all future flights with this airline have been cancelled with immediate effect and your forthcoming flight, which you booked through us, will no longer be operating.

We are taking all the necessary steps to try and obtain a refund on your behalf.

As we await further information, we kindly ask for your patience and that you avoid calling our Customer Care Team at this moment in time. Please rest assured that as soon as we know more we will be in contact with you.

We are sorry for any inconvenience that this may cause.

Yours sincerely,
Customer Care Team

Please do not reply to this email. This mailbox is not monitored; any emails sent here cannot
be read or responded to.

Kind regards,
Customer Care Team
Bravofly

Please do not reply to this email. This mailbox is not monitored; any emails sent here will not be read or responded to.

If you have any questions regarding your trip, check out our Need Help area and to view your trip details, request assistance or change your booking, please log in to your account area, My Bravofly, via our website or app.

I tried to book a flight from London to Osaka Japan, on 7/10/2019 the payment was decline, the amount is£513.12, and i thought my bank account no money on it, and went to try book another flight from my saving account and after that, I spook to the bank to check what happen to my money where goes they said the money go through and if you want to the payment i speak to the company bravonext sa check the company to cancel it

I booked a flight through Bravofly and then was notified the airline canceled the flight. I emailed Bravofly asking for a refund of the $2, 100 we spent on the flights, which they said they will request for me and I'll hear from them soon. I have been chasing Bravofly for months with absolutely no progress being made on my refund! My emails would take a week to be replied too, and all replies were generic robotic emails saying they have requested it. I got over waiting, so I started calling them (this is after 2 months of lies in emails from them). Every staff member I spoke to said the same thing, they have requested my refund, I finally found out from the 5th time of calling, that they hadn't actually requested my refund and they are doing so now. 2 months wasted! The airline responded and said that Bravofly has contracted the wrong department and they need to contact this other department. So now Bravofly are supposedly contacting this other department. I decided to speak with the supervisor at Bravofly and he promised me he will get it sorted and contact the airline and fast track my refund for me, this is the supervisor! He then promised me he would email me and update of his progress that same day with what he had done. Well I never got an email or heard from him again! The other 5 staff members I spoke to over the previous weeks all said they would email me an update as well, and guess what, nothing! No emails, no phone calls, nothing! They have even stopped replying to my emails! I am beyond furious! I have my honeymoon in 6 weeks and they have stolen $2, 100 from me! Don't not book with them, they lie through their teeth and don't ever call or email you back! I am seeking legal advice to go after them!