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1.7 111 Reviews

BrandsMart USA Complaints Summary

19 Resolved
92 Unresolved
Our verdict: With BrandsMart USA's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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7:50 pm EDT
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BrandsMart USA warranty on tv

I purchased a 32" sharp aquas tv and was very happy with it, I also purchased the 36 month warranty from a company by the name of wcps of florida inc. My warranty states that if something goes wrong with the tv it will be fixed or replaced and the work would be done by an authorized tech in my area. Well I have called this company to get the tv fixed (large red and green lines running horizontally on screen) and they want me to ship the tv to texas! Are they nuts? I have seen things that are shipped by ups and fed ex and they do not survive shipment and they want me to ship a teeee veeee to texas are they nuts? I have tried calling brandsmart to speak with the manager but, they always leave me on hold or hang up. I want the tv replaced not shipped off never to be seen again. The warranty co. Sent me a box with a shipping label and the instructions to send the tv to them to be fixed in texasssss! The instructions stated if you do not use the exact process for packing the tv in the box that we have given you and your tv is destroyed you will be responsible for any additional charges to repair the tv. I have already brouched this problem with the warranty company and they said that if it breaks in transit they will put a claim against the shipper and litigation will result in getting a refurb replacement tv... How long does this process take? Oh we don't know possibly 7 to 10 days or longer. I am not sending this tv to texas I want a replacement tv and one in my city, atlanta georgia. My god we do live in the us not in some 3rd world country, not yet anyway. I am not sending this tv to texas and now they are saying I must pay them for shipping this box to my house. Are they nutssss? Please respond asap please. Oh and by the way the tv is only 1 year old thanks for your help.

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Enrique Dominguez
, US
Jul 05, 2016 4:00 pm EDT

We are also unhappy with how BrandsMart deals with warranty services and its customers. We have dealt with a Frigidaire Gallery refrigerator that we called twice for repairs. It was difficult to get the correct person on the phone while waiting 22 minutes and being passed to three individuals before a fourth took my call and took an extra 14 minutes to assist me. It was a similar scenario with a malfunctioning discontinued TV on a 5 year warranty and BrandsMart offering to fix or a $400 store credit.
For July 4th sales we decided to purchase new microwave, stove and washer dryer from Sears. What a difference in customer service from the installers who stayed to explain how the appliance worked and then answered any questions we had on operating the appliances. We later received a courtesy call from Sears to ask if we were satisfied with the installation service. An hour later after the live call, we received an automated call to take a customer satisfaction questionnaire.
I am ashamed to have used BrandsMart and not having used Sears as I had done in the past. In closing, Sears made $3700 on my purchases and BrandsMart did not. BrandsMart, never again.

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tempaz8
Hollywood, US
Sep 27, 2011 5:01 am EDT

I am so frustated from Brandsmart and now repenting why I got my 2 previous tv's from brandsmart.
Brandsmart's prices are competitive, but their customer service, and the warranty is horrible. I have been without TV for over 3 weeks, but they are keep on giving me run around like the part is back ordered, or they are keep on delaying the service date. I am really fed up from them. in the future, I would rather spend more money else where, but have peace of mind that I would get better service.
They are good for Nothing. Please go ahead, buy from bransmart and loose your money.
Bad...BAD and WORST forever.

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cali-girl10
Merced, US
Jul 09, 2010 12:20 pm EDT
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I am having the same ISSUE. My warrenty was through WARRENTECH COMPANIES, WCPS of Florida. Its been over 3 (THREE) weeks and I haven't Heard anything from them. I called Sharper Video & Audio Service in PORTLAND, OR to check if WCPS has authorized them to pick up my TV like I was told by a representative of WCPS. They said THEY DON'T SERVICE IN CALIFORNIA! then why did they tell me to call them?! I'm not happy to know this so I CALLED WCPS but had to be on HOLD ever. Who has forever to wait! This is one of WORST Experience I have. Will be the FIRST & LAST WARRENTY to deal with WCPS! AGHH! IF this continues, something needs to be DONE!

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Eydie Bowe
Hollywood, US
Feb 24, 2010 7:52 am EST

Dear BrandsMart U.S.A Valued Consumer,

I have read your complaint online, and would like very much to assist you in resolving this matter.

Please feel free to contact me directly at:
eydie.bowe@bm1.brandsmart.com

Sincerely,
Eydie Bowe
VP of Customer Operations
BrandsMart U.S.A.

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hanae
Suwanee, US
Feb 17, 2010 5:26 pm EST

i bought washer and dryer and refrigerator from brands mart and i bought extended warranty and i a never get service after the manufacture warranty they were so rude they try to turn a round and round in order do not cover anything i had and im having very bad experience with them

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Eydie Bowe
Hollywood, US
Dec 08, 2009 12:17 pm EST

BrandsMart U.S.A. would very much like to you assist you in this matter.

Please feel free to contact me directly at:
[protected] ext #4030
or by email:

eydie.bowe@bm1.brandsmart.com

Sincerely,
Eydie Bowe
VP of Customer Operations

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hannae
Suwanee, US
Dec 08, 2009 12:07 pm EST

I AGREE WITH HIM BECAUSE IM HAVING THE SAME PROBLEM WITH MY REFRIGERATOR I CALL AND I CALL AND CALL BUT WITH NO HELP I CALL BRANDS MART FROM WHERE I BOUGHT THE REF EACH TIME THE PUT ME ON HOLD AND THEY HUNG UP THE PHONE OR THEY GIVE ME WRONG NUMBER .last time i tried again they give me the right number when i call and i explain the matter they said they will send the technician the fix it and they said it's covered by your warranty after month i receive a bill of 79 dollar from the company saying that your insurance won't to pay us and you have to pay it from you pocket .now I'm having another problem with this refrigerator i star seeing crack in side can u believe it crack in the refrigerator we had one for more than 15 years and we never see something like that .i call them to come to see this problem they said it's not covered and if we send u the technician you have to pay him what do you think of this? for me i can say that the extended warranty is not made to fix the problems but it's another way to stolen the money from innocent people like us .

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Eydie Bowe
Hollywood, US
Apr 23, 2009 11:05 am EDT

In regards to this matter;

We have send the customer an email and left a voice mail, in an effort to resolve this matter.

Sincerely
Eydie Bowe
VP of Customer Operations
BrandsMart U.S.A.

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4:22 pm EDT
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BrandsMart USA customer service

Dear BrandsMart U.S.A. Valued Customer,
My name is Eydie Bowe, and I am V.P. of Customer Operations for BrandsMart U.S.A.
Customer Service is our #1 priority.
If you have any problems and or concerns, please direct these to my attention.
Here is my direct line [protected], or via my email address: eydie.[protected]@bm1.brandsmart.com
It would truly be my pleasure to assist you.
Sincerely,
Eydie Bowe
VP of Customer Operations
BrandsMart U.S.A.

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Marcy Johnson
, US
Nov 02, 2019 4:19 pm EDT

Bought a couch this morning at the WPB store . Our salesman was Raymond Riley and you need to know what an excellent salesperson he is. He was pleasant, personable and very helpful. I would recommend him highly to my friends needing to buy at Brandsmart!

Marcy Johnson

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2:45 pm EDT
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BrandsMart USA sorry eydie bowe vice president

But "my policy" is that i don't call vp's just like "your policy" is you don't issue rain checks when you falsely advertise a product! Bait and switch mart!

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cynthia poteat
Fayetteville, US
Apr 01, 2014 2:11 pm EDT
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I purchased a 3 in 1 tv stand and assembled it. Then I mounted the tv and put my electronics on it. Then I hook then all up. The next day, I found that the stand had collapsed on me. The left front leg fell off and the metal frame had bent. I unloaded the stand shelves, reinstalled the wood leg and added a brace to it so I could still use it and not have to return it. This did not work so I tried to return it. The return was refused by the store manager because I had braced it. Bracing it was necessary to hold on the leg. The unit has plastic inserts for the screws into the wood and the inserts had pulled out. once It was put back together, I found out that the metal frame was bent and I could not repair that. This is why I tried to return it. Once I was refused, I asked them to just please replace the metal frame parts on . They still said NO. All because I had put a brace on it and there were screw holes in the wood. Mind you, I had only had this item for a few days. When I had tried to return it at first, they required that I give it to the people on the loading dock. I did. The man then stacked the three pieces off glass on top of each other resulting in scratched on the glass. When He had to put them back in my car, he stacked the glass again resulting in more scratches. these managers, one claiming to be a regional manager were argueing with me stating that since I put the brace screw holes in it, That voided the warrenty. This is all B. S. Also when I tried calling again, the so called regional manager would not listen too me and hung up on me. At first, I did not want to return it due to the weight and the time it took to assemble it.I paid a total of $213.87 for this

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Rafael Rubio
, US
Jun 08, 2016 8:36 am EDT

receiving sales practice have a bunch of untrained people woking in their stores that only care about making money and not the customer

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Eydie Bowe
Hollywood, US
Feb 22, 2010 8:27 am EST

Dear BrandsMart U.S.A. Valued Customer,
My name is Eydie Bowe, and I am V.P. of Customer Operations for BrandsMart U.S.A.
Customer Service is our #1 priority.
If you have any problems and or concerns, please direct these to my attention.
Here is my direct line [protected], or via my email address: eydie.bowe@bm1.brandsmart.com
It would truly be my pleasure to assist you.
Sincerely,
Eydie Bowe
VP of Customer Operations
BrandsMart U.S.A.

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SZIL
Hypoluxo, US
Feb 19, 2010 8:22 pm EST

YEAH HE SUCKS JUST LIKE THE STORES DO! I WILL NEVER EVER SPEND ONE DIME IN THE STORE AGAIN!

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2:37 pm EDT
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BrandsMart USA poor service - baitandswitchmart

Don't buy from this company. This makes the third time I have stopped in for an item that was advertised. Today's episode was a small freezer that I wanted, shown in the add for approx. $129 and then there was a mail-in rebate so the final price was somewhere about $118. Just as I figured "they were out of that one.

I asked for a rain check. They said they"don't do rain checks"but I could however buy the item and whenever it comes in then I can come to pick it up. When does it come in? The salesman that was"helping" me said 3 to 4 weeks. I asked another and he said 6 weeks. Seems like a long time to wait for something. I went to the customer service office and complained that once again they did not have the advertised item and they would not issue a rain check.
Oh by the way - the did have the next one higher for about $138. That one they did have.
Don't shop here. They purposely run sales and advertise items that they don't sell just to get you in the store. Then when you show them the add they say that they don't have it and try to sell you something else. I would never have said this but this is the third (And final) time that this happened to me at this store. I will never go back. I hope they go out of business.
Nick

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12:07 am EST
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BrandsMart USA poor customer service

I recently purchased a Samsung Plasma TV. The first one they brought out had scratches. The second one also had scratches. Another customer noticed it and pointed it out to me twice. He explained that Brandsmart is known for selling rejected refurbished products. He went on further to explain which make perfect sense to me know, that they open the boxed TV's so when you go home and detect the problems yourself you won't come back and claim they were there since you inspected the product. Since the first and second TV's had scratches on the upper left hand corner, I accepted it. I later tried to return it and they would not accept it since it was beyond the 5 day policy. I explained to the Manager of the TV department that the TV is brand new and in the box, never opened. He continually interupted me as I tried to explain that I have bought over $5K of merchandise in the past month, "no one can refund you the money". The sales person never mentioned a 5 day policy. I called customer service and they would not tell me the return policy on HDTV's without looking up my telephone number and verifying the receipt which tells me they don't have a general policy. I also bought a refrigerator which turned out to have a defect. They first asked if I had the boxes and later stated that the service dept rep would have to come by otherwise I would be charged a 20% restocking fee. The problem is intermittent so I've held off on the service call. My Ex purchased and had to exchange several washers since they all had some kind of defect. I have seen people after people being rejected in their attempt to return merchandise. Brandsmart now has a zero day return policy on some product (Buyer Beware). If you can find another provider on the internet or locally do so. Dealing with this company should be a last resort. I have learned my lesson. Always ask the details of the return policy from buying from this retailer. I recently noticed someone trying to return an mp3 player and they wouldn't take it back. That day, everyone got their returns rejected. Oh, and by all means, make sure you count each and every screw and part when trying to make a refund. They will look for any excuse in order to try to wiggle themselves out of having to make a refund. In my opinion, they would rather lose a customer than to lose a sale. It will catch up to them sooner or later.

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Eydie Bowe
Hollywood, US
Mar 06, 2009 10:05 am EST

Dear Robert,

My name is Eydie Bowe, VP of Customer Operations, BrandsMart U.S.A.

Customer Service is #1, in our company, please contact me directly at:
[protected] or by emal
eydie.bowe@bm1.brandsmart.com

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3:27 pm EDT

BrandsMart USA refusal to refund money

On 9/27/08, less than 30 days of the purchase(9/6/2008), I try to return the microwave because the door did not open correctly and the defrost button did not work either. The costumer services representative Adrian Nazarett verified my complaint and told that they will give me a new one. I requested my money back but he refused because I did not bring the original box. Then I requested an store credit to buy another brand but Mr. Nazarett refused too. He just offered to give me another microwave the same brand and model. He claimed that it was store policy. I think that it is illegal to refuse to give store credit.

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Update by Jesus
Oct 07, 2008 2:28 pm EDT

I am the individual who filed this complaint and I am reporting that it has been resolved to my satisfaction with the assistance of Eydie Bowe, VP of Customer Operations, BrandsMart U.S.A. I thanks Mr. Bowe for his commitment to resolve my costumer complaint

Jesus

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2:38 pm EDT

BrandsMart USA defective fridge

I purchased a Frigidaire Refrigerator on 7/5/08 it was delivered to my home on 7/8/08, I live alone and I went on vacation 2 days later on the 10th and was back home on 7/30/08, shortly after, I noticed that the panel around the water and ice dispenser on the door (outside) started to separate from the fridge, I visited a friend who had the exact same fridge for only a few months and she was having the exact same problem on hers. Since this seem to be a problem inherent in this line I told Brandsmart I wanted to change this fridge and get a different one, I was told that because it was a cosmetic problem and the 30 day return period had expired they would not do that, but they would send a tech to look at it and glue it back. When the tech came I told them I wanted to change the fridge not glue it as this is a $1600 brand new fridge and should be in perfect condition. A few days later I noticed there was frost accumulating inside the freezer around the ice dispenser. When I contacted Brandsmart, I was told again they would not change it, but would send another tech to look at it. I have contacted the company directly and have gone to the store and spoken with the saleperson and the manager. Nothing has been resolved, I paid a lot of money for a new fridge not a refurbished one, this store is making it difficult in the hopes that I will give up, its not right. I feel that as the consumer I should have some rights also.

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10:23 am EDT
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BrandsMart USA customer service

Dear BrandsMart U.S. A. Customer,

My name is Eydie Bowe, and I am V.P. of Customer Operations for BrandsMart U.S. A.
Customer Service is our #1 priority.

If you have any problems and or concerns, please direct these to my attention.
Here is my direct line [protected],
or via my email address: eydie. [protected]@bm1. brandsmart.com
It would truly be my pleasure to assit you.
Sincerely,
Eydie Bowe
VP of Customer Operations
BrandsMart U.S. A.

Read full review of BrandsMart USA and 6 comments
Update by Eydie Bowe
Sep 10, 2010 12:16 pm EDT

BrandsMart USA Complaints - Customer Service
Review all BrandsMart USA complaints
BrandsMart USA
Posted: 2009-07-31 by Eydie Bowe

Customer Service

Complaint Rating:
Company information:
BrandsMart U.S.A.
Florida
United States

My name is Eydie Bowe, and I am V.P. of Customer Operations for BrandsMart U.S.A.
Customer Service is our #1 priority.

If you have any problems and or concerns, please direct these to my attention.
Here is my direct line [protected],
or via my email address: eydie.bowe@bm1.brandsmart.com
It would truly be my pleasure to assist you.

Sincerely,
Eydie Bowe
VP of Customer Operations
BrandsMart U.S.A.

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Lester Gates
FL Ocala, US
Jan 15, 2021 11:15 am EST
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I ordered a washer/dryer set along water filters and an Arlo-Pro 2 indoor/outdoor 3 camera security system. Everything was delivered except for the camera system. I told the driver that I was missing an item. He looked on the truck but found nothing else for me. I called the freight company to report the shortage. They assured me that the mix up wasn't on them. You can contact me at [protected] or [protected] email address is Lesterg42@gmail.com

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mani mani
, US
Sep 17, 2019 4:18 pm EDT

I purchased a refrigerator at the Deerfield store My name is Michael Zimmerman My address i 807 n e 35th street Boca Raton My home number is [protected] During the delivery they scratched my floor This is the second complaint I am filing I have talkes to the sales manager who promised to get back to me and never did I have spent long times on hold with no resolution Due to my frustration I am again sending a complaint as requested and informing my credit card company to take the charge off my bill for a second time While typing this message I have been on hold with phone ringing for over 20 minutes

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timothy Helmick
cutler bay, US
Feb 12, 2009 6:57 am EST

Dear Sir my name is Timothy Helmick I bought a 63 inch Samsung plasma last year in november i also paid for 2 year extended warranty.One month ago the tv was picked up for service i have gone round and round trying to get it fixed yester day i was told the extended warranty would not pay for the repair because the tv came with two years in home warranty, So i contacted Brands mart who is A Samsung repair station and asked why they did not know this and got hung up on twice.So I went to the store and talked to Sam the manager he refunded my money for the extended warranty then I contacted Samsung they advised me to get my tv back from Brands mart and Samsung would send a repair person to my house for repair and this started after Chris from Samsung got transferd around on the phone and hung up on twice. I have been a Brands Mart customer for a long time now I dont think I have any more confadence in them on monday it will be 5 weeks with out any repair. I also have a LG tv and found out it has the same 2 year in home warranty and was sold a two year warranty this is not right, I would like some one to see my problem is corrected and a refund on the LG warranty I was`sold at first I thought the sale of the warranty was isolated now I know its common becuase the sales people make more on the warranty than the product, I have been abused by Brands Mart and defrauded I think some one there needs to help me IT would be the right thing to do Thank you Timothy Helmick

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David Huntzinger
, US
Jun 17, 2017 12:34 pm EDT

Good day, would you please let me know if Brandsmart ever resolved this issue for you to your satisfaction? please let me know When they came to fix my washer an unethical dishonest repair technician was in my home and he decided the best way to fix a leaky washer was to put a whole roll of paper towels and cloth towels in the bottom of my washer which over time caused the bottom to rust out. I went through the process with the warranty company Warrantech who subsequently denied my claim without even sending someone to my home. I encourage you to help me expose the fraudulent activities of their warranty company and their service technicians and the senior leaders of brandsmart who are aware of these issues but do nothing to correct or satisfy the customer. There is a fast and simple way to let the Florida State Attorney General's office investigate your concerns. If enough of us file complaints perhaps we will get justice or at the very least force brandsmart to operate in a more ethical manner. Here is the link to Pam Bondi's Office to file your complaint on line. Best of Luck. David
http://myfloridalegal.com/Contact.nsf/Contact?OpenForm&Section=Consumer_Protection_Division

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THANDAVESHWAR MYSORE
Palm Beach Gardens, US
Nov 13, 2008 9:36 pm EST

i bought 52inches samsung flat tv from your west palm beach store amd i have lost the manial and reciept, please will you be able to send the copies of the same.

thank you,

Mysore

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6:11 am EDT
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BrandsMart USA don't be awed about the price

Having worked for this dismal company I should let you know the following. Most of the items sold are rejects from the factory. Check the serial number, if it has an r in it, it is rebuilt. I have seen people reject a TV because it had scratches on it and its just boxed back up and put in the back, especially if Jackson, the manager of the dock is working, at Deerfield Beach store. Then they wait for someone that is in hurry and can't wait for the box to be opened and the poor guy ends up with it. If you are buying a TV and it's got fingerprints all over the edges then its rebuilt or someone rejected it. Be aware, the price might be good, but the company sells what others won't.

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I191676 Anas Zafar
, US
Apr 03, 2023 2:30 am EDT
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Hello Pakistan,

Now Brand Mart is available in Pakistan with all services ,that compete Brand Mart USA , so why Not , avail the opportunity. Just Click the Link Below,

https://brandmart-blogs.000webhostapp.com/

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ms.ramas
,
Oct 02, 2008 12:01 am EDT

why it is too hard to pay a bill? there is nothing that says
"pay mi bill"or something like that, or a link to somewhere around the website, can someone help me in this?

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RonaldW
Opa Locka, US
Dec 25, 2010 5:36 pm EST

Purchased several items there in past years and it reminded me of a cheap hustling car lot. The material even though inside a new looking box/package was I believe were definitely used or sold and returned. On one piece and equipment I found a piece of gum that had dried to it. This was used stuff that had been returned and sold again.

This Best Buy is similar. I was looking at computers and they told me that to get rid of the "advertisements and pop-ups" that are on the screen it would cost $ 50.00. This is a new computer and that should be taken care of by the store. A friend took her computer in for service and after $ 500.00 it still was no good. A private technician later solved the problem for half that. She spent over $ 750.00 to solve the compuer problem.

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Ana F
Miami, US
Jan 05, 2010 9:45 am EST

I totally agree with this post:

On December 19th, 2009 my boyfriend and I purchased a 32” LG HD LCD TV. I was asked to pick up the television from the warehouse. At the warehouse I was shown the front of the television and then the TV was placed inside the box by the warehouse employee. At no time did I feel it necessary to inspect the television completely or to confirm that the serial number on the box matched the serial number on the television. Since this television was purchased as a gift it was left in the box. The box was not opened again and the television was not inspected until January 2nd because I was on vacation. On January 2nd I realized that the television inside the box was a floor model and was scratched on the sides. The box is also missing the remote control for the television. I went to the store where the television was purchased and requested an exchange. I was told by the store employee that the serial number of the television inside the box did not match the serial number on the box and an exchange was not possible. I requested to speak to a manager who informed me of the same thing. I then requested to speak to a store manager. I waited for over an hour for the store manager to speak to me. At no time during the wait was I approached by anyone to let me know what the delay was. When the store manager appeared after an hour I was told that the television inside the box was not the television I had purchased. I found this statement very insulting and requested proof of what he was saying. He told me the video from the warehouse proved this was in fact what had happened. Since he was accusing me of either stealing or scamming the store I asked if I could see the video with a store security. He then informed me that if he called security it was to escort me out of the store. I called Metro-Dade Police to try to clear up the matter. The officers asked to see the video and according to them they can see the warehouse employee’s back. They see him taking a television out of the box and me nodding yes and then loading the television in the car. I purchased a brand new item from a big department store and never expected to be involved in this ordeal. STAY AWAY FROM BRANDSMART!

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angeduzt4386
Boynton Beach, US
Dec 17, 2009 8:52 am EST
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I agree with the former Brandsmart employee too! I bought a Samsung 58' Plasma TV for $3000.00 in May, 2009. In ONE MONTH the TV stopped working. I called the costumer service number for Brandsmart and asked them about the return policy and they said we had one month to get are money back. We boxed up the TV and took it back to the Deerfield store and they told use we had 5 days to return the TV to get a full return. And the options they gave us were store credit or they will exchange it for the same TV. We want up to the register to do the exchange and I like they hire people that no other store would. Because they guy was tiring to get us to pay $300.00 more for the TV. It was an even exchange! What didn't he get from it. So, after all they we want to the loading dock and 3 of the TV's they opened for us to looked at all there screens we cracked. They last one they had was fine so we took it. Well, 2 months after that the TV stopped working again. We were for tired of Brandsmart we want through Samsung to get the TV fixed. Well 2 months after the second problem the TV once again stopped! I never had a problem with TV's. The believe that there is something going on with Brandsmart that they aren't disclosing and they handle they products poorly. I will never buy from a store that only has a 5 day exchange period.

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Robert
Hialeah, US
Feb 28, 2009 11:26 pm EST

I totally agree with the former Brandsmart employee. I purchased a Samsung Plasma TV and the person next to me noticed it was scratched. I rejected it and they brought another one. The second one also had scratches as well. I accepted the second one. I later wanted to return it and they would not allow me to do so. The stated it had a 5 day return policy. The sales person never mentioned that. Watch out for the receipted you sign on the digital signature scanner. You're signing a purchase contract that states the terms on a document that is printed after you sign it.

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ECC
,
Oct 04, 2008 3:22 pm EDT

I have been in the retail electronics business for over 30 years.This person Who ever he or she is dos not have a clue about what they are talking about.I have walked all over this store and see the inventory.All the merchandise they sell is new.They have no reason to sell refurbished as new the penalty is too great and the risk to high.If they do sell a refurbished product there is no need to conceal it.The manufacturer stands behind it the same way as new.If you has a big thriving business what would you gain by misleading your customers especially in today's economy when competition is so fierce.What i will agree may happen and it happens all the time is a customer buys a product and takes it home and gets buyers remorse especially if it is a big ticket item.The item is new the customer just changed his mind.What they should do is sell at a discount as open box return and then you will know what you are buying.there is your explanation for the finger prints sherlock!

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1:11 pm EDT

BrandsMart USA dishonesty

On January 23, 2008 I bought a Frigidaire Range and Microwave. The salesman was Mr. Carlos Garcia. The range had a big sign about a $75.00 rebate with Frigdaire. Mr. Carlos Garcia completed himself the rebate form. I send it to the address indicated in the form. After 4 months later I called Frigidaire and was told that the rebate was invalid because I needed to buy 2 appliances and the Microwave did not qualified as an appliance. Today I received a card from "Resubmissions, PO Box 028516, Miami, Florida" stating that: All required products were not submitted.

Brandsmart, Frigidaire and Mr. Carlos Garcia are companies and persons with no honesty. They all will lie to the customers in order to sell anything. Please people be careful with those scams from Frigidaire, Brandsmart and people like Mr. Garcia, they are out there to rob you.

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D.Norris
New Orleans, US
Jun 18, 2008 8:15 am EDT

I also was denied rebate of 360.00 for kitchen package for new house. Stove, dishwasher, microwave, refridge.

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12:00 am EST

BrandsMart USA service

Ok guys what you think he is trying to hide? Well as an employee I know and I can tell you he is hiding the truth about brandsmart usa (bad service and the worst customer service in florida.) Well let me know what you guys think...

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Aleshia Smith
, US
Nov 20, 2022 11:46 pm EST

I buy a LG fridge in 2018 June 6, 1599 my name is Aleshia smith Phone number [protected] email address Aleshia olivert@yahoo.com address 6250 Kimberly Blvd. N., Lauderdale, FL 33068

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Aleshia Smith
, US
Nov 14, 2022 8:38 pm EST

There is no help at Brandsmart you can’t get no help they don’t give a [censored]

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Aleshia Smith
, US
Nov 14, 2022 8:37 pm EST

Customer service manager everyone turbo poor quality

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Baby Raj
, US
Jul 11, 2019 1:21 am EDT

I had ordered JBL BLUTOOTH speaker . But I received a fake one . I need to return it back and get my money back.

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Bane2016
, US
Nov 04, 2018 9:12 pm EST
Verified customer This comment was posted by a verified customer. Learn more

We have a washing machine that has been broken for over a month and it is under warranty but we cannot get it serviced... we bought it a brandsmart in Atlanta Ga. poor reflection on the MAYTAG name!

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Edwin Carter
, US
Sep 06, 2018 2:56 am EDT

Started to complain about taking 19 days to replace a compressor. But seeing all the other complaint's I will save time, and just say see below.

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Richard Mobley
, US
Mar 27, 2017 8:39 am EDT

Bought a refrigerator less than 2 years ago with an extended warranty, and the ice maker went out. I have had the hardest time getting Brandsmart to stand behind their product. The repair man from BrandsMart has been to my home 5 times since January 12, 2017; and every time he comes something else breaks. I spent $1300.00 for this refrigerator and now they are only offering me $1096.00 in store credit or a stainless steel frig that is smaller in capacity to replace it. Not to mention that all of my other appliances are white, so why would I want stainless steel. They have the worst customer care in the industry. Richard Mobley [protected]!

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sparkiethedog
, US
Feb 21, 2017 1:31 pm EST

went to get car radio and cd player combo installer was every nice but nicked up like new car console inside of grand marquis and two days later cd -receiver went dead no power . went to store to see if some could look at the console damage to may touch it up but no one could help do to installer being on vacation .really people only one installer for the whole entire west palm beach store so now they tell I have to wait until sat sun. to get it looked at 7 days no tunes I drive over 120 miles a day just for work silence sucks when your driving early hours. I know its not that big of a deal to a lot of people all of my years I should have put the stereo in myself .

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FikL95
, US
Oct 30, 2009 8:24 pm EDT

My family has been without a refrigerator for about 2 months. Efforts to repair the refrigerator by Brandsmart can best be described as ridiculous. We have repeatedly contacted Brandsmart customer service to at least speed up the delivery of the part and repair. Managers, customer representatives or who ever we talk to has failed to exhibit an ounce of urgency. We constantly get the same reply "we ordered the part, we can not predict when it will arrive, once it arrives we will then schedule someone to come out to make the repair.

This adventure started with these statements some 2 months ago. A service tech finally got the part and scheduled a visit to make the repair. He came installed the identified part. Quess what? The refrigerator went back to the same error that same night. Called Brandsmart to inform them of the problem. Brandsmart when finally reached states it will have to send someone out to check out the refrigerator. Granted the same error that appeared the first instance is the same one we have now. Still Brandsmart states it must send out someone never-the-less. The person comes out makes the same diagnostic and has to order the same part again plus some other part.

It appears that rather than order everything needed to make the repair Brandmart attempted to use the old, I'll try to take the least expensive route and see if this works. Granted we were already told by the tech that there maybe other parts that need to be changed. We have repeatedly contacted Brandsmart to get the refrigerator repaired as quickly as possible. However, good customer service is not something Brandsmart practices. This culture extends from the customer service representatives to the Managers.

I have been very disappointed in the service provided by Brandsmart and assure you that I will never purchase merchandise from this company ever. Everyone I come in contact with wishing to make a major purchase has been pointed in another direction.

It is a shame that a company such as Brandsmart has the caliber of bad customer service exhibited by my experiences. I will advise anyone thinking about making a major appliance purchase to shop and make the purchase from some company other than the "really bad service" company Brandsmart. Anyone in need of service from Brandsmart..good luck and I hope you have a backup because it may be a while before it's repaired.

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william&gloria Davis
,
Mar 31, 2008 5:29 pm EDT

six weeks of lies from brandmart and warranty tech.they by far are the worst companys to deal with.i have spent more than 8000.00 dollars over the years with them.my sixty one inch jvc has a bad balister and a blown bulb.warranty tech and brandmart are fighting over the balister cost.so it been six weeks and waiting, and no part.this is totally unacceptable and poor bussiness.

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BrandsMart USA contacts

Phone numbers

+1 (800) 432-8579 +1 (305) 624-5400 More phone numbers

Website

www.brandsmartusa.com

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