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3.7 88 Reviews

BooksRun Complaints Summary

57 Resolved
21 Unresolved
Our verdict: You can expect a very good level of service from BooksRun. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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BooksRun reviews & complaints 88

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M
3:55 am EST
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BooksRun scammers

A lot of people said bad things about this shady company, I will not be an exclusion. I have something to say too and my information is not really different.
I sent them my three books and they said the books are in a bad condition. What? It's not true. I have never used them because we didn't need them on lessons, so they were on my table for 3 months and nobody touched them. How could they be in a bad condition? They said they won't pay more than 20 dollars for all the books. Can you imagine?
20 dollars for perfectly nice looking books! I bought them for one hundred акь the same god darn company!
SCAMMERS!

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7:12 am EDT
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BooksRun textbook buyback

Do Not Use this Company! I sent them 2 books to be bought back. They accepted 1, but "lowered" the "appraisal" of the second, more expensive book down to $0, yep, nothing, and said I had 72 hours to reply to the email to "deny" the appraisal or they claimed the right to the book and to pay me $0, yes, nothing, for my book. I have asked several times for my book back, offering to pay shipping. They claim that they "cannot" return the book, so either they sold it or the destroyed it, neither of which they had the right to do. Now they offer to pay me 10% more for my "next book buyback"... seriously, you steal my book, then you think I'm going to use you again? Or they don't think I will use them again, so they send me a "coupon", which means nothing. Oh and did I mention that I sent the email back 73 hours later? This fight isn't over but please, people, do not use this service!

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Ashley-rae Erickson
, US
Apr 20, 2018 12:14 pm EDT

DONT USE IF YOU ACTUALLY WANT YOUR MONEYS WORTH. They took my books, that were EXECTLY as described, claimed me down saying my books were in worse condition, and then would not return them OR pay me for them!
NOT WORTH USING. YOU WILL LOSE YOUR TEXTBOOKS AND NOT BE COMPENSATED.

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BooksRun
Brooklyn, US
Sep 25, 2018 11:46 am EDT

Dear Ashley, we have investigated the matter thoroughly on the basis of all the information regarding your order. In your order, we received two items. however, after our processing department examined them, it turned out that the conditions of both items were different from the ones quoted. The quote for the item with ISBN: 9780134066585 was adjusted (and the book could not be accepted within our buyback program) because its edition was different from the one initially quoted. The item quoted (according to the publisher) is a paperback, however, the loose-leaf edition was received, which does not have a buyback quote.The quote for the item with the ISBN: 9781305092167 was adjusted due to us receiving a textbook with the signs of wear that did not correspond to the "Used-Very Good" condition initially quoted by you, thus, the order was put on hold, and the letter with the information was sent to your email. After we received the review and the complaint, we have also provided two more letters and offered a free of charge return, however, no response was provided from your side. Respectfully, BooksRun Team

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1:36 pm EDT
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BooksRun incomplete book

I bought a book (used) need it for a college class.
I am very disappointed since book is incomplete. The first chapter is missing 13 pages, and who knows what else trough the entire book.
I am wondering if they ever are going to get back to me since there is no way I can contact them except through email communication. I would like to ensure that when a customer purchases a book that they receive the complete text. I need a complete book before this Friday, June 23rd.

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12:03 pm EDT
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BooksRun crooks

BooksRun is mad because I posted bad reviews about their company because they took my 216.00 without adequate notification. Now BooksRun open their stupid mouth to tell me they are not giving me back my money because I posted bad reviews about them. Which actually confirms my reviews, they are thieves. Now I have to dispute the charges with my bank in order to get my money back from these losers...PLEASE DO NOT RENT BOOKS FROM THEM. if you do and don't like there service and blog about it, they become very unprofessional and what ever guarantees they so called contract states, is null in void because they do not honor it.

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9:16 pm EDT
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BooksRun textbook buyback - scam!!!

I quoted six nursing books which totaled $90. Pretty low considering most books are $200 each, but it was better than nothing. I packaged them up after reading about the books they accept and what they don't accept and sent them off. They never emailed me to let me know they were received so I sat here waiting for any kind of response. I finally logged in on the website to see that almost all of the books were on hold. Now, there was a book that had water damage and I knew that was a long shot but it was going to go to charity anyways so I sent it. No big deal that they didn't want to give me anything for it. Now, the other two books that were in good condition with very, very minimal writing (Maybe a small note here and there, you would literally need to go through each page to even find them) they quoted $46 and $10 and upon receiving decided they weren't giving me anything. Even though if you read the books they take it states they do not accept "writing and markings (Unless on a very few pages or very slight) or highlighting on many pages". So what they actually mean is any writing at all on any page. So they screw you over when they get the books. No big deal, you can have them sent back right? Yeah, if you want to pay $20 in return shipping. This company is such a ripoff. They steal your books that they are going to turn around and sell for $50 and there is nothing you can do about it. I have used multiple other sites that buy back books and I have never had an experience like this. So I sent them six books and they are going to be nice enough to only pay me $30. How kind. If I could file a report I would. What an awful business.

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Booklover1
San Ramon, California, US
Nov 29, 2021 7:10 pm EST
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I had the same thing happen to me. They claim both books had water damage but if that was the case it happened in their possession. I have dealt with many resell companies and this has never happened with any of them. Never again will I do business with them, very dishonest.

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Ericson294
, US
Jan 09, 2019 10:20 am EST

I have had a similar experience, but contrary to the above comments by the company, they claim they will accept the water damage (even though above says they will not accept any water damage). The photo they attached is a blurry photo of 1 page and they would like to cut my return in half.

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12:07 pm EDT
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BooksRun thieves

Do you know Booksrun, rent books for half the semester so that you can keep paying for extensions. Also did you know that if and when you do an extension and/or your book is about to expire, Booksrun DO NOT send a notification reminder regarding your deadline approaching. What they do is just take your damn money, as they did me. They took 216.00 out of my account without prior notice, and then have the nerve to tell me that they are not giving me back all my money only half, like wtf. PIST to the max. They are a bunch of rip offs, never again will I rent another book from them. If you do business with them, you better watch your bank account because they are thieves. Now I am out of 216.00 messing this bs company.

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Update by Lekze
May 03, 2017 8:13 am EDT

Now why would you get on here and tell stories. YOU DID NOT SEND NO NOTIFICATIONS PRIOR TO TAKING MY MONEY if so, what date did you send it on? I don't consider the payment receipt of the extension proper notification. Did you send a notification ANY TIME from 3/27/2017 to 4/23/2017 the day you took my money? I think not. BY THE WAY, WHERE IS MY REFUND. You received your book 4/28/2017, now where is my money. Why don't you comment as to when you plan on refunding my money. I have sent you to 2 emails requesting a status of my refund and have yet to get a response, but yet I get a email stating Books Run has responded to my comment. At the moment I only concerned with my refund. Everything is null and void.

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2:29 am EST
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BooksRun I will not use this service again!

I sold some textbooks via BooksRun website and when I received the money there was much less than I expected! I contacted BooksRun support and asked about the money and they claimed I received as much as they promised. That was not true and I was not satisfied with their decision and tried to resolve the matter but they were not interested in helping me! No matter how many times I contacted their support service they refused the pay the rest. I am very disappointed, these guys are liars and real cheaters!
All my textbooks were in a perfect condition and unused!
I will not use this service again!

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kenken9889
, US
Mar 29, 2018 5:48 pm EDT

I never got my money at all.

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BooksRun
Brooklyn, US
Sep 25, 2018 11:46 am EDT
Replying to comment of kenken9889

Hello, we are glad to receive your comment. In order to receive assistance, please contact our customer service team directly through our website: https://booksrun.com/contacts. Thank you, BooksRun Team

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4:55 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

BooksRun - unauthorized charge

I got a charge from www.booksrun.com on my Bank of America debit card and I definitely never bought anything from this site. Nothing shows up on the web about them besides some others wondering who they are. Can anyone help with more info?

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BooksRun Customer Reviews Overview

BooksRun is a reputable online platform that offers a wide range of services to students, book lovers, and educators. The website has received numerous positive reviews from satisfied customers who have used their services. One of the most significant advantages of BooksRun is their competitive pricing, which allows customers to save money on textbooks and other educational materials. Additionally, the website offers a user-friendly interface that makes it easy for customers to find and purchase the books they need.

Another positive aspect of BooksRun is their exceptional customer service. The website has a team of knowledgeable and friendly customer support representatives who are always available to assist customers with any questions or concerns they may have. Additionally, BooksRun offers a hassle-free return policy, which ensures that customers are satisfied with their purchases.

Customers have also praised BooksRun for their fast and reliable shipping. The website partners with reputable shipping companies to ensure that customers receive their orders in a timely and efficient manner. Furthermore, BooksRun offers a variety of payment options, including credit cards, PayPal, and even Bitcoin, making it easy for customers to complete their transactions.

Overall, BooksRun is a highly recommended online platform for anyone looking to buy or sell textbooks and other educational materials. With their competitive pricing, exceptional customer service, and fast shipping, it's no wonder why so many customers have left positive reviews for this website.

Frequently asked questions (FAQ) about BooksRun

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Is BooksRun a legitimate online bookstore?

Yes, BooksRun is a legitimate online bookstore that offers a wide selection of new and used textbooks at competitive prices.

Is BooksRun a scam?

No, BooksRun is not a scam. The company is a legitimate online bookseller that has been in operation since 2014.

Can I trust BooksRun?

Yes, you can trust BooksRun. The company has a good reputation and has received positive reviews from customers.

How does BooksRun work?

BooksRun allows users to search for and purchase new and used textbooks online. The company also offers a textbook buyback program for users to sell their used textbooks.

Does BooksRun have good customer service?

Yes, BooksRun has good customer service. The company provides customer support through a toll-free phone number and an online contact form.

Are there any hidden fees when purchasing from BooksRun?

No, there are no hidden fees when purchasing from BooksRun. The company is upfront about the costs associated with its book sales.

How can I be sure that my BooksRun purchase is legitimate?

BooksRun guarantees the authenticity of all books sold on its site. The company also provides a refund policy for defective or incorrect items.

Are there any complaints about BooksRun?

Like any company, BooksRun has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.

Is BooksRun affiliated with any other companies?

BooksRun is owned and operated by an independent company and is not affiliated with any other companies.

How do I know if BooksRun is the right online bookstore for me?

You can determine if BooksRun is the right online bookstore for you by researching the company, reading customer reviews, and comparing its prices and selection to those of other online booksellers.

Does BooksRun offer competitive prices on textbooks?

Yes, BooksRun offers competitive prices on textbooks by sourcing its inventory from multiple suppliers.

How does BooksRun handle shipping?

BooksRun offers free shipping on most orders over a certain amount. The company also offers expedited shipping options for an additional cost.

Does BooksRun offer international shipping?

Yes, BooksRun offers international shipping to many countries. Customers should review the company's international shipping policies carefully before placing an order.

Can I return a book purchased from BooksRun?

BooksRun has a return policy that allows customers to return items within a certain timeframe for a refund or exchange.

Does BooksRun offer rental textbooks?

No, BooksRun does not offer rental textbooks. The company specializes in the sale of new and used textbooks.

Does BooksRun offer ebooks or digital textbooks?

Yes, BooksRun offers a selection of ebooks and digital textbooks for purchase.

How does BooksRun handle textbook buybacks?

BooksRun offers a textbook buyback program that allows users to sell their used textbooks for cash. The company provides free shipping labels and pays for the shipping costs.

Can I track my BooksRun order?

Yes, BooksRun provides order tracking information for customers to track their shipments.

Does BooksRun offer any discounts or promotions?

BooksRun offers occasional discounts and promotions to its customers. Customers should check the company's website or sign up for its email newsletter to stay informed about these offers.

How do I contact BooksRun's customer support team?

BooksRun provides customer support through a toll-free phone number and an online contact form.

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Contact BooksRun customer service

Phone number

+1 (347) 779-2511

Website

booksrun.com

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