CB Travel Agencies and Tour Operators Booking.com Complaints #2-21

Booking.com review: Missing reward for reservation 5139415757

afathy of EG

Jul 08, 2026 8:03 am UTC

Verified customer

Featured review

I am escalating an unresolved issue regarding my reservation 5139415757 (stay: March 9 – April 4, 2026).
On April 6, 2026, Abegail R. from your Customer Service team confirmed in writing that the $64 reward for this stay would be credited to my wallet by early June 2026, and assured me there was no issue with processing. To date, nothing has been credited to my account.
Earlier today, I spent almost 2 hours on a call with your customer service without any resolution or clear answer. This is not the treatment expected for a Genius Level 5 loyal customer, and I am extremely frustrated with how this has been handled.
I am requesting the immediate credit of the $64 reward to my wallet, along with a written confirmation of the resolution. If this is not resolved promptly, I will be forced to file a formal complaint with the relevant consumer protection authorities to pursue legal action, and to permanently close my Booking.com account.

Desired outcome: I am requesting the immediate credit of the $64 reward to my wallet

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Booking.com Contacts

Booking.com phone numbers

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8%
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100%
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33%
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14%
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60%
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UAE

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Mexico

More phone numbers

Booking.com emails

customer.service@booking.com

100%
Confidence score: 100%

p.downham@booking.com

Booking.com address

Herengracht 597, Amsterdam, 1017CE, Netherlands

Booking.com social media
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Jul 08, 2026
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