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1.3 1669 Reviews

Booking.com Complaints Summary

124 Resolved
1530 Unresolved
Our verdict: If considering services from Booking.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Booking.com reviews & complaints 1669

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M
11:34 am EST

Booking.com room was not as advertised

Room was not as advertised. Offered a room called "booking.basic" which includes all taxes and fees in price. Once we arrived we had to pay additional monies for taxes and fees. Listing also said partial ocean view, room had no view at all with all the windows being opaque so you can't even see out them. Called Customer service and they were absolutely worthless!

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C
2:13 pm EST

Booking.com booking a hotel and cancellation due to wrong information

Hello,
I booked a hotel back at the end of July and had accidentally booked it for the wrong date, not realizing I had confirmed something that was non refundable. I immediately cancelled this after realizing my mistake but was still charged over 400.00 for the room. I was not able to go to the hotel on the date I reserved which is why it was immediately cancelled. I understand a no refund policy but within 24 hours to realize I had made a mistake and to not be able to move the reservation is completely unacceptable. I was treated poorly when calling to speak to customer service and will continue to dissuade others from using this website.

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M
1:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com partner help

I listed my investment property on booking.com on 8th October 2019 and they said they would send me a code to verify the property by 18th Oct. I thought it would be sent to my home address but later thought it might have been the actual listed address but I forgot to check.
On 6/11 booking.com terminated my account saying there were fraudulent and irregular activities with no further advice on how I could reinstate or reactivate the account
Spoke to customer service who said it was closed due to the address not being verified. Even if I found the code in the mail to verify the addresss, they would not reopen my account.
That is the most unreasonable action any company has taken.
There was no fore warning that if the address wasn't verified that the account would be terminated forever.
To top it off they said it was effective 14 days from the email, but they have closed my account and I can't access it.
They also cancelled all my bookings and emailed me that I had successfully cancelled them!
They told my guest that I no longer worked for them. I never did. They worked for me as I paid them commission for the bookings coming through! The customer service member didn't have a good grasp of English.
I hope someone can help me out with this.

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K
12:49 am EST

Booking.com customer service

I am thoroughly disgusted with Booking.Com. They advertised a hotel that was so hideous it was like being in a horror movie. I paid for it through their site so I was forced to spend a night there or forfeit all my money. I took photos of the broken, smelly, dirty, run down room and contacted Booking.Com. They said I hadn't paid enough for the room to get any customer service from them. WHAT business are they running exactly? A hotel booking one or a customer service one. I thought I was paying for a hotel booking, but apparently I was supposed to pay for customer service. Is this even LEGAL? Falsely advertise, take money and refuse to even help with a complaint? They are thieves! Don't use them. Contact the hotel directly.

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A
1:47 pm EST

Booking.com charged twice.

I booked to stay one night in Holiday Inn Express Sheffield city centre on the 18th October and paid you with my credit card of which I can prove through a statement.
Then the Express Inn asked for the payment again that night, of which I can prove through statement.
I therefore will be cancelling by credit card payment to booking. com.
Many thanks
Sarah Coleman

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N
5:20 am EST

Booking.com *complaints* room not available. booking.com

Dear Sir/Madam
I booked a night stay at the Finedon Lodge through yourselves yesterday on 30th October
- Confirmation Number [protected]
- Booked VIA bookin.com.

When I arrived at the hotel there was nobody at reception to check me in even though I had booked and purchased a room off your website (booking.com). I tried calling the hotel several times and no-one answered the phone. After this I rang your helpline to see if they could contact the owners and get me checked in. I was left on hold for a substantial amount of time once I got through, I was told I would get a phone all back within 30 minutes once they had spoken with the hotel whether this was by email or phone. I was told by booking.com customer representative that if the hotel did not come back with in 30 mins booking.com would find me another hotel close to where I had already booked. I did not get a call and when I tried to call back, I couldn't get through as they have said the confirmation number has already been used.
Again, I never received a phone call back from you or the hotel. I was left outside in the cold wondering what I should do. I had booked and paid for a hotel and didn't have a room and had nowhere to go or sleep for the night. I had been working throughout the day and had to return to work duties early the next morning, hence the reason for booking the hotel. As it was getting later and later into the night, I was forced to book myself into another hotel at a premium price as it was so late which incurred further costs and further delay in my rest period between work shifts.
I am extremely disappointed in the level of customer service that I was given and experienced due to this catalogue of errors and I expect a full refund and more from yourselves as compensation.

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A
9:19 am EDT
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Booking.com hotel booking

I have sent more emails than I can count regarding a booking made for a hotel room. Attached is an email copy advising I am due a refund as the room was double booked and we couldnt stay in it.
I have still not received anything and this has been since September 10th. I keep repeating the same emails and I'm getting nowhere. I wish to complain and take this alot further as I value the website but not enough that I am not cared for in respect of my business to them.

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R
3:10 am EDT
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Booking.com reservation cancellation

Dear Sirs, I was charged for a booking at Hotel casa celestino for 400 euros. This booking does not show in my bookings and I had canceled my bookings for that trip due to a death in the family. I am requesting to be reimbursed for this amount or at least for it to be kept in my account for future use. To note that I have been using this website for my bookings for many years and I'm aware of the cancellation process, and this booking didn't and still doesn't show in my bookings. Thank you for your action.
Rachel

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R
12:17 pm EDT
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Booking.com unhealthy accomodation, dirty and reeking of tobacco smoke

We booked through booking.com for a week stay from October 19th 2019 until 25th October 2019. The original apartment was going to be number 115 but they changed it to number 176 due to a plumbing issue.
When we arrived we were struck by an overwhelming smell of stale tobacco smoke. Upon inspection I noted that the kitchen was not clean, there was dirt on top of the refrigerator, a dead cockroach in the kitchen cupboard and food particles in the corner of the living room. My wife contacted WanderJaunt helpdesk with photos and they said they would sort this out. Nothing happened. My wife called again and they said they would send a team to rectify the problems but they would not be able to get there until 5pm. When we returned later that evening they had left a small electric ionizer switched on in the living room and removed the dead cockroach. Nothing had been cleaned, the fridge was as dirty as I had found it and the food particles were still on the floor in the living room. The place still stank of smoke.
We informed WanderJaunt that we were finding alternate accommodation as the whole place reeked of smoke including the towels in the bathroom. There response was very unhelpful, all they said was their cancellation policy would still stand.
I complained in person to the leasing office on site for Del Sol Apartments and I spoke to Ashlee Miller and her colleague and they said WanderJaunt should deal with this. We left the apartment on Tuesday 22nd instead of staying until Friday 25th and moved to another property for the remainder of our stay in Scottsdale.
We require a full refund as compensation.

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M
2:59 am EDT
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Booking.com booking.com hotel

i have booked a hotel via booking.com.
it supposed to be prepaid and all charges suppossed to be included. but unfortunately the hotel asked me again to pay for city tax and did not give me any room without payment.

i contacted booking.com but they only saud that i had to pay nothing but they have never refunded the value.

for all those here had similar problem with booking.com

lets start a group lawsuite agaibst this company!

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V
8:24 pm EDT
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Booking.com car rental agency

October 24, 2019

Travel enthusiast:

2018 was my first trip abroad, australia I browsed the internet for cheap car rental and I wind up at the following website. *alert *warning *scam *fraud

https://www.economybookings.com/
https://www.booking.com/

https://www.bookinggroup.com/

The price within my budget for thirty days the price was 741.00 the price is european euro dollars.
That's the first fraud the price is in another currency it is a bait and witch.
Then they ask to verify the name and booking time and date. Big mistake they charge your account immediately without confirmation or warning the money is taken out immediately before arriving at your destination. Fraud number two.
Once the money is taken you can't change your mind or rearrange your travel time and date.
Your name address email account and phone are compromised by selling the information to other telemarketing because you mail and email account is inundated with junk mail. Fraud number three.
If and when you return the vehicle back to the car rental earlier the money they have taken out will not be refunded. This is what I have done returned the car earlier and I requested for the remainder of the fund. Sure they have a section on their website for filing a complaint. All of it is empty gesture, they wait three to four days and then they'll advise you of reading the fine print there is no reimbursement. Fraud number four.

A fellow traveller

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Update by vartan tavitian
Oct 25, 2019 9:46 pm EDT

never heard from them again!

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A
4:45 am EDT

Booking.com the website canceled the reservation without refund

Greetings,
My friend booked a hotel in Dubai through your http://Booking.com website using my credit card on October 03, 2019. After a few hours the website canceled his reservation and didn't not refund my money back. Please advise how can I return my money back?!
I have sent more than 10 emails to Booking.com and I didn't receive a good response. They keep asking me for the confirmation while I sent it many times ( which seems to me that they are not even reading my emails) I attached the bank statement and their cancellation message including the confirmation number.

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C
7:08 am EDT

Booking.com hotel conditions

Dear Booking.com,
We arrived late on Oct 19th (3am on the 20th) to find the manager asleep on the lobby lounge. We registered and were taken to our room via 4 flights of stairs. The elevator was broken and appeared to have been out of "service" for quite some time. When we entered the room we found: rubbish on the floor, dirt and dust on all flt surfaces, dirt on all window and window ledges, dirt and hair on the window sills, dust on the bed headboard, air con not working, hot water not working, fridge with broken base sitting on angle, no curtains, electrical outlets in disrepair and overall the room was filthy. When we check out and cancelled the remaining booking we could see the lobby was also filthy and in general poorly maintained. Photos included. Does booking.com actually inspect the hotels offered to its customers? Does Booking.com take responsibility for the safety and health of its customer? Does booking.com have a standard of condition for its customers? Can you justify how your customers are exposed to unhealthy, dirty and non-functional hotels? Please explain? Booking.com cannot hide behind the hotel to ensure a clean, healthy and safe environment. Booking.com is ultimately responsible for all its internal clients' issues and shortcomings especially when it involves health and safety. Sincerely, Clyde Summers & Kleoniki Venardos
PS if the photos are not uploaded please provide an email address where these photos can be sent.

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Update by Clyde Summers
Oct 20, 2019 10:43 am EDT

Part 2 photos not able to upload in first complaint

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Z
6:58 am EDT
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Booking.com fraudulent charge for my bookings

I have been making reservations for my trip to Italy in December. All the reservations that I had made had a cancellation fee of zero. Today, 18 October 2019, I received confirmation that my Italy Visa application was declined. Hence I had to cancel all my reservations. I have just noted a payment authorization that was made from my account by 'BERINI CHIARA'. I made no reservation with this establishment. I do not know how their obtained my card details.

I am highly disappointed with bookings.com. I have now opted to freeze my account as I am concerned that more payments will be made from my personal account.

I have contacted the customer service and I have not received any response. I would like to recover my money. An amount of EUR150 was deducted from my personal account.

My personal email address is [protected]@gmail.com

I have evidence of the deduction from my account.

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A
7:10 am EDT

Booking.com payment has not received to hotel

My name is Abdulrahaman Alrezaihi. I have confirmed reservations via Booking on 11th October.
BUT when I arrived on hotel on 16th october, the hotel assured that my payment has Not been received from your end. I had to pay for tonight until payment was made.

My booking number is
[protected] Pin code 813359

I called three times to booking support team with no success. I am travel aboard and I don't have enough money to rebook the hotel with three nights.

PLEASE HELP on this matter. This is totally unacceptable. I have confirmed booking with hotel but the payment has not been made though I have been charged from your side. I don't want to be just refund with original amount as I am spent a full night for 16th with hotel rate and I cant stay for two additional nights with their rate.

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Update by Abdukrahman
Oct 17, 2019 7:13 am EDT

awful service of booking.com

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V
9:42 pm EDT
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Booking.com no one there could cancel my reservation

I booked a room for my son in law. They did not send me an email regarding the confirmation number. I needed to cancel the room. You can't reach them unless you have a confirmation number so I used another one for a future trip. When I finally reached them they said they could not help me without a confirmation number. I explained the situation to them but they said they could not help me. I sent numerous emails explaining the situation and each time the response was PLEASE GIVE US THE CONFIRMATION NUMBER SO WE CAN HELP YOU. I called the hotel and they said they could not cancel a reservation made by a third party booking company. The only address they have is in Europe. I wrote them and never heard anything. after spending literally 10 hours on the phone and sending emails to them, I was never able to get anyone to cancel the reservation and was charged a $260 no show fee.
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S
5:23 pm EDT

Booking.com unprofessional/dirty room

Date of incident: 11/10/2019
Vivi Garibaldi Studios
125 Corso Garibaldi 3 piano, Milan City Centre, 20121 Milan, Italy
Booking number: [protected]

The list is endless, starting from the behaviour of the host who was not helpful at all, we could not locate property and even after calling her she did not come to get us, she kept giving me directions and waited for us to arrive at property. Google map had no trace of property. We were left wandering for an hour and finally she decided to come near station. It was not a studio by any means, it was a room inside a flat with a bathroom. She did not brief us fully of the building and we had to wait outside for 30 minutes as we went out for dinner and came after 9pm and the main door was closed.

Worst is yet to come, the bedsheets, duvet, pillows were not clean and smelled as it was not replaced with new ones. Shower tray had a bad clog and whenever you the flushed toilet you could see dirt particles coming out and would overflow. She did not give us a water bottle as advertised instead gave us half a jug of tap water.

Room was not quiet, gave us two single bed made into double. Overall experience was really poor, the worst place we have been to so far.

UPDATE: She could not accept negative review and has started attacking me personally, see the email below. This shows her level of professionalism.

''Thank you for the fantastic rewiev! Fortunately, It Is the ONLY bad rewiev n One year of work! Bye bye. The next time in Milano, let me advise you SEVEN STAR HOTEL.only 950 euro per night!..without water and coffee''

We want our money refunded ASAP. Can't believe booking.com has such an unprofessional, unethical business partner.

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M
4:52 pm EDT

Booking.com vacation booking

Booking.com refused to issue card refund even though the host canceled or reservation because they couldn't show up to the property to check us in claiming weather issues. We drove 3 hours in said weather just to be charged for a condo we couldn't check into. We waited two hours at loby trying to call the host. Booking.com says refund to be issued by the host even though they are the ones who took my wifes card information booking.com will never get our business ever again.

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A
12:20 am EDT

Booking.com booking.com canceled our reservation 2 dsys before ttip

We have fully pre paid on January 2019 for accomodation in hotel room, for a business trip in Milan's Fair on upcoming October 2019 for a duration of 9 days reservation.
Booking.com canceled our reservation 2 days before check in. Milan has a 95% occupancy this time of year. Booking.com proposed another hotel, too far 3.3km from the parking space we had reserved for our rental car... And asked also more money for booking the new hotel room .+450euro more.
Even our reservation prepaid almost 10months before and had inform booking.com this was a business trip we got a last minute cancelation, not received a solution to the problem raised from them and not accept to find us a similar room in same location with the one THEY csncel, nor pay for another room of higher value, once the cancellation was made from booking.com

Really amateurs and cheapy attitude...

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R
10:55 am EDT
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Booking.com reservation

I made a 6 night reservation. Cancellation policy indicated cancel 3 days prior for no charge. I canceled 3 days prior. I called booking.com and the property multiple times to have my charges reversed. The property charged my credit card for over $2, 000 (for all six nights). The cancellation policy indicated if canceled within 3 days of reservation, they would charge one night. After repeated calls to cancel and request a refund, I was charged for the whole stay. Booking.com acknowledged this was wrong and said they would pursue a refund. However, they have never rectified the fraudulent charge by the property.

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Booking.com Customer Reviews Overview

Booking.com is a popular online travel agency that offers a wide range of accommodation options to travelers across the globe. With over 28 million listings, the platform is a one-stop-shop for all your travel needs. Here are some of the positive points that make Booking.com a preferred choice for travelers:

1. User-friendly interface: Booking.com has a simple and intuitive interface that makes it easy for users to search and book their preferred accommodation. The website is well-organized, and users can filter their search results based on their preferences.

2. Wide range of options: Booking.com offers a vast selection of accommodation options, including hotels, apartments, villas, and hostels. Users can choose from budget-friendly options to luxury properties, depending on their budget and preferences.

3. Competitive pricing: Booking.com offers competitive pricing, and users can often find great deals and discounts on their bookings. The platform also offers a price match guarantee, ensuring that users get the best possible price.

4. Reliable customer service: Booking.com has a dedicated customer service team that is available 24/7 to assist users with their queries and concerns. The platform also has a user-friendly cancellation policy, which makes it easy for users to modify or cancel their bookings.

5. Trustworthy reviews: Booking.com has a robust review system that allows users to read and write reviews about their experiences with different properties. The platform verifies the authenticity of reviews, ensuring that users can trust the feedback they read.

Overall, Booking.com is a reliable and user-friendly platform that offers a wide range of accommodation options at competitive prices. With its trustworthy reviews and reliable customer service, it is a preferred choice for travelers across the globe.

Booking.com In-depth Review

User Interface and Navigation:

Website Design and Layout: Booking.com has a clean and modern website design with a user-friendly layout. The interface is visually appealing and easy to navigate.

Ease of Navigation: The website's navigation is intuitive, making it simple for users to find what they are looking for. The menu and search bar are prominently displayed, allowing for quick access to different sections of the site.

Search Functionality: The search function on Booking.com is highly efficient and effective. Users can easily filter their search results based on various criteria such as location, price range, and amenities.

Booking Process:

Availability of Accommodation Options: Booking.com offers a wide range of accommodation options, including hotels, apartments, and vacation rentals. Users can easily find available options in their desired location.

Booking Options and Flexibility: The platform provides users with flexible booking options, allowing them to choose their check-in and check-out dates, as well as modify or cancel their reservations if needed.

Payment Methods and Security: Booking.com offers secure payment processing, ensuring that users' personal and financial information is protected. Various payment methods are accepted, including credit cards and PayPal.

Customer Service:

Responsiveness and Communication: Booking.com's customer service is highly responsive and provides timely communication. Users can expect quick and helpful responses to their inquiries and concerns.

Support Channels: The platform offers multiple support channels, including phone, email, and live chat. This allows users to choose the most convenient method of communication.

Problem Resolution and Refunds: Booking.com is known for its efficient problem resolution and refund process. In case of any issues with bookings, the customer service team works diligently to find a satisfactory solution for users.

Accommodation Options:

Variety and Range of Accommodation Types: Booking.com offers a wide variety of accommodation types to suit different preferences and budgets. Users can find everything from luxury hotels to budget-friendly hostels.

Quality and Cleanliness of Accommodations: The platform ensures that the accommodations listed meet certain quality standards. Users can expect clean and well-maintained properties based on the provided descriptions and photos.

Accuracy of Descriptions and Photos: Booking.com strives to provide accurate descriptions and photos of the accommodations. Users can rely on the information provided to make informed decisions about their bookings.

Pricing and Deals:

Competitiveness of Prices: Booking.com offers competitive prices for accommodations. Users can often find great deals and discounts, especially during off-peak seasons.

Transparency of Pricing: The platform ensures transparency in pricing, displaying all applicable fees and taxes upfront. Users can easily see the total cost of their bookings before making a reservation.

Availability of Discounts and Special Offers: Booking.com regularly offers discounts and special offers on accommodations. Users can take advantage of these deals to save money on their bookings.

User Reviews and Ratings:

Reliability and Authenticity of Reviews: Booking.com maintains a reliable and authentic review system. Users can trust the reviews and ratings provided by other guests who have stayed at the accommodations.

Overall Rating and Average Scores: Each accommodation listing on Booking.com is accompanied by an overall rating and average scores for different aspects such as cleanliness, comfort, and location. This helps users gauge the quality of the accommodations.

Filtering and Sorting Options for Reviews: The platform offers filtering and sorting options for reviews, allowing users to easily find the most relevant and helpful feedback from other guests.

Mobile Experience:

Mobile App Availability and Functionality: Booking.com has a mobile app available for both iOS and Android devices. The app offers the same functionality as the website, allowing users to search and book accommodations on the go.

Responsiveness and User-Friendliness on Mobile Devices: The mobile app and mobile website are highly responsive and user-friendly. Users can easily navigate and make bookings using their mobile devices.

Features and Benefits of the Mobile App: The mobile app provides additional features such as push notifications for booking updates, exclusive mobile-only deals, and the ability to save and manage bookings offline.

Loyalty Program:

Benefits and Rewards for Frequent Users: Booking.com offers benefits and rewards for frequent users through its Genius loyalty program. Members can enjoy perks such as free room upgrades, late check-outs, and exclusive discounts.

Membership Tiers and Perks: The Genius loyalty program has different membership tiers based on the number of bookings made. As users move up the tiers, they unlock additional perks and benefits.

Ease of Earning and Redeeming Points: Earning and redeeming points in the Genius loyalty program is straightforward. Users earn points for each completed stay, and these points can be used to unlock discounts on future bookings.

Additional Services:

Car Rental and Airport Transfers: Booking.com offers car rental and airport transfer services, making it convenient for users to arrange transportation during their trips.

Activities and Tours Booking: Users can also book activities and tours through Booking.com, allowing them to plan their entire trip in one place.

Travel Insurance Options: While not directly provided by Booking.com, the platform partners with insurance providers to offer travel insurance options to users. This provides an added layer of protection for travelers.

Privacy and Security:

Data Protection Measures: Booking.com takes data protection seriously and implements measures to safeguard users' personal information. The platform complies with relevant privacy regulations.

Secure Payment Processing: The payment processing on Booking.com is secure, ensuring that users' financial information is protected during transactions.

Privacy Policy and Terms of Use: The platform has a comprehensive privacy policy and terms of use that outline how users' data is collected, stored, and used. Users can review these policies for transparency.

Overall User Experience:

Overall Satisfaction and Recommendation: Users generally have a positive experience with Booking.com and are likely to recommend it to others. The platform consistently delivers on its promises and provides a reliable booking service.

Strengths and Weaknesses of the Platform: Booking.com's strengths lie in its extensive accommodation options, competitive pricing, and reliable customer service. However, some users may find the search results overwhelming due to the sheer number of options available.

Comparison with Competitors: Booking.com stands out among its competitors due to its wide range of accommodation options, competitive pricing, and user-friendly interface. It is often considered one of the top choices for booking accommodations.

Pros and Cons:

Key Advantages of Using Booking.com: Booking.com offers a user-friendly interface, a wide range of accommodation options, competitive pricing, and reliable customer service. The platform also provides a loyalty program for frequent users.

Potential Drawbacks or Limitations: Some users may find the overwhelming number of accommodation options on Booking.com to be a drawback. Additionally, the platform's cancellation policies may vary depending on the property, which can be a limitation for some users.

Summary and Conclusion:

Final Thoughts and Overall Assessment: Booking.com is a highly recommended platform for booking accommodations. It offers a user-friendly interface, a wide range of options, competitive pricing, and reliable customer service.

Who Would Benefit Most from Using Booking.com: Booking.com is suitable for all types of travelers, from budget-conscious individuals to luxury seekers. The platform caters to a wide range of preferences and budgets.

Recommendations for Improvement: One area for improvement could be providing more detailed information about cancellation policies upfront to avoid any confusion for users. Additionally, enhancing the search filtering options could help users narrow down their choices more efficiently.

How to file a complaint about Booking.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Booking.com. Make it specific and clear, such as "Overcharged for Hotel Stay" or "Reservation Not Honored at Check-in".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of your booking (hotel, flight, car rental, etc.)
  • Details of the problem encountered (incorrect charges, poor customer service, etc.)
  • Any correspondence or interactions you had with Booking.com's customer service
  • Steps you have taken to resolve the issue with Booking.com and their responses
  • The personal impact of the issue, such as inconvenience, financial loss, or stress
  • Relevant dates and times of your booking and the issue
  • Confirmation numbers or reservation details

Be as specific as possible to give a clear understanding of the situation and why you are dissatisfied.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint, such as receipts, confirmation emails, or correspondence with the company. Do not include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Booking.com, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Booking.com representatives, so it's important to stay engaged and respond if necessary.

Frequently asked questions (FAQ) about Booking.com

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Is Booking.com a legitimate website for booking accommodations?

Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.

Can I trust Booking.com with my personal information?

Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are the reviews on Booking.com genuine?

Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.

Do the prices on Booking.com match the actual costs of accommodations?

Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.

How reliable is Booking.com's customer service?

Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.

Are the pictures and descriptions of accommodations on Booking.com accurate?

Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.

Can I get a refund or modify my reservation on Booking.com?

Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.

Are the special deals and discounts on Booking.com legitimate?

Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.

Will Booking.com charge hidden fees during or after the booking process?

Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.

Can I trust Booking.com with my credit card information?

Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.

Is Booking.com affiliated with any reputable organizations?

Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.

How long has Booking.com been in business?

Booking.com was founded in 1996, and has since grown into a well-established online travel agency.

Are there any known scams associated with Booking.com?

Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.

Is Booking.com's mobile app safe to use?

The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

How does Booking.com handle disputes between guests and property owners?

Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.

Does Booking.com have a loyalty program, and is it worthwhile?

Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.

Are the star ratings on Booking.com reliable?

Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.

Does Booking.com guarantee the lowest prices for accommodations?

Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.

How can I contact Booking.com, a trusted online travel agency, for assistance with bookings or inquiries?

Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.

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Booking.com contacts

Phone numbers

+44 203 320 2609 +1 (888) 850-3958 More phone numbers

Website

www.booking.com

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