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Bonitas Medical Fund Reviews and Complaints

Bonitas Medical Fund review: Poor customer service - non existent

Hannelie van der Walt of US

Feb 05, 2026 12:00 pm EST

Verified customer

Featured review

I contacted the Gap Cover department of Bonitas several times since 7 January, now for a month till date regarding the enrolment of Gap Cover. Every time I phoned to talk to someone (Broker) that can answer my questions regarding the Bonitas Gap Cover supreme I am send from pillar to post or the best - they will get a broker to phone me. Needless to say, that never happens and then I have to phone again, same story all over. To date no one has even bother to phone me back or answer my email. I have two very simple questions since I am an existing Bonitas member for many years and want to take out Bonitas Gap Cover. One would think that they will be eager to sell you cover like any other insurance but no way not Bonitas. It is extremely frustrating and I am just wondering how difficult it will be when you want to claim - maybe not even worth joining them. Impossible to rate customer service as it does not exist

Recommendation: Don't bother to enquire on anything with Bonitas you are wasting your time. The customer service is extremely poor

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Bonitas Medical Fund Contacts

Bonitas Medical Fund phone numbers

+27 860 002 108

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General Information

+27 861 239 333

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11%
Confidence score

Boncap Queries

+27 860 100 646

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67%
Confidence score

HIV / AIDS Programme

+27 860 999 121

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33%
Confidence score

Babyline

+27 860 100 572

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33%
Confidence score

Oncology Programme

+27 860 105 104

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Back And Neck Programme (DBC

+27 800 112 811

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20%
Confidence score

Report Fraud

More phone numbers

Bonitas Medical Fund emails

queries@bonitas.co.za

100%
Confidence score: 100%

Support

Bonitas Medical Fund address

BlockG, 164 Katherine St, Gauteng, 2196, South Africa, City of Sandton, 2010, South Africa

Bonitas Medical Fund social media
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Feb 23, 2026
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