The complaint has been investigated and
resolved to the customer's satisfactionResolved Bob's Discount Furniture — desk delivered damaged
resolved to the customer's satisfaction
Have bunk beds purchased at Bob's a few years ago...went back to purchase matching desk, and did so immediately. Desk was delivered damaged, and a new desk was to be delivered the following week. No call, no desk! When I called, a new delivery date was set. On that date, I received a call, telling me VERY rudely that the desk had been discontinued and that my only option was to keep the damaged desk, or return it. I told them that undiscounted, the desk was not worth it (chipped corners, drawers that didn't slide...a floor model, I was told), and to please pick it up. They arrived within 10 minutes to retreive their desk. When I called customer service to inquire as to why I had not been informed that the desk had been "discontinued", I was dealt with in the most trivial and rude fashion. I sent an e-mail to their regional offices, and was told that they INDEED had desks, undamaged, in their warehouse facility, and I would receive a call the following day to get a new, undamaged one. Not only am I still waiting for this phone call (for about 2 months), I amstill being billed for a desk that I do not have!
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