Bob Evans
reviews and complaints

My husband and I went to your restaurant last evening to get the turkey dinners that were advertised on tv for $7.99. Our server had no knowledge about this offer and gave us the senior version of the meal which is $7.99 and has no sides. The. Dinners that were on sale had 2 sides. Our turkey was cold and dry. We had not been to this restaurant for over a year because of bad service. We thought we would give it another chance and now we are sorry we did.

I ordered the everything breakfast with no onions it was ok the fridge biscuit was barrier instead of set on the side which I did not like, then I ordered one to go with no tomatoes and when I got it to the person it was for there was no onions I specifically said everything in that one except tomatoes. He was a little upset considering he lives the onion in it.

We all order breakfast, mine came all burnt except sausage links which was undercooked. I politely showed the waitress, which shot out, "I don't cook the FOOD". I'm not an idiot, of course I know she didn't cook it. She took it back and another breakfast was sent out that looked appetizing. After eating the meal and travelling the last lap of our trip, my husband could not get off the highway quick enough to get me to a restroom. I had the worst stomach cramps, bowel movement and vomiting. Tried to resume trip again, another restroom. Threw up in a bag in the car. I believe that something was added to my food to make me that ill.

Good morning,

I think I need to share my last two experiences I have had with your carryout. We dine in and get carryout at all times of the day and week. It seems as of late the food and service are suffering. We placed an order on Monday the 29th of July at 6:34 p.m . and promise time was 6:49. I got there around 7:00 because I always know it takes a little longer with carryout from this store. I paid and asked for an itemized receipt and was told they don't print up that way. I was little surprised to hear that how does one know what they are paying for and how much. I am not sure if this is a training issue an issue with carryout receipts but I should be able to see an entire receipt. Then I waited and waited and waited then waited some more. Mind you I had about a 40.00 order and all of it but one item was side items. Only one dinner item had to be cooked. That one item was fried chicken for a wild fire salad. I watched as the rest of my food sat there getting cold. I finally got my food at 7:30. Let me repeat that it took basically an hour to get fried chicken for a salad. ( I could have drove to downtown Cincinnati or across the river into Kentucky in that amount of time) When I got home I had to reheat everything and some of my portions were lacking. The coleslaw was maybe about two bites someone didn't use the right scoop and my strawberry pie was mangled and not a whole slice. That experience was all the way around bad enough. I was going to just chalk it up but...we decided to give it another chance. We love Bob Evans and your food. We got another carryout this morning. I called it in around 9:41 promise time 10:00. I got there I saw it was busy so I expected a little longer but...I waited and waited and waited finally I got my three breakfast items at 10:25 so another 45 min. wait for a carryout. I know people always think things take longer than they actually do and tend to say something was longer than it was but ... Sadly those are the true times I waited I wish they were not. It was a huge let down to have two incidents in one week. I have always given the benefit of the doubt, things happen and I have always known this store is slower with carryout, but this was such a disappointment that for the first time I am writing a e-mail complaint. I hope someone can fix this situation at this store.

Mrs. Trudel
[protected]@aol.com

My waitress Ariel was great. I noticed there was a discrepancy with what I ordered and what I was charged. The hostess just looked at me and said well you must have gotten this. I said well I ordered something different so can you just ask the waitress. She just stared at me. When we first arrived the customer she was helping said he had a coupon and she said well you should print that off and not bring it on your phone. She was very rude and always had blank stares and kind of acted dumb. She was a redhead and was not nice. We come here often because we stay at the state campground but you have lost a customer. It's too bad. The food and waitress was good, but I will never put up with poor customer service like the hostess possessed. We often times go with a large part after church or for an evening out. It is too bad we will no longer come to the tc location. I have seen this hostess not be helpful and not listen to the customers too many times. Server Ariel 740p take 25. 3/30130 on 8/3

At the airport ordered hotcakes and sausage. Went to get butter and syrup, they are out of butter. Went to sit down and had 4 men that were all together sitting at their own tables and used the last two tables for their luggage. Manager did not do anything about this and I had to go find elsewhere to eat my food that I purchased at your restaurant. Very dissapointed. Won't be back.

This is more like feedback than it is a complaint. I was fixing a family size Bob Evans mac and cheese tonight. After the initial 4 minutes in the microwave, I peeled back the plastic cover to stir the product and noticed that the contents consisted of about 90% cheese sauce and 10% macaroni. The barcode on this product is 0 75900 00531 8. I purchased this product at Meijer grocery store on Houston Road in Erlanger, Ky. I buy Bob Evans products at this store all the time and' I have never had any problems before.

Good afternoon. My husband and daughter and I just left the Bob Evans on Westnedge Ave in Portage Michigan. We got there at 2pm and it is 7/28/2019. The hostess sat us and when we were sitting down the server that was working back there said this isn't my section. I'm about to be cut. She seemed to be quite angry and left that area and did t come back. As we sat and watched multiple tables be sat and greeted, no one ever and to our table. After 15 minutes I went to the hostess and asked to speak to the manager. When he approached he asked what he could do. I explained the situation and he said to go ahead and have a seat and he would send someone. As the waitress approached she seemed frustrated so we chose to leave because I do not want anyone to feel frustrated because they have to wait on us. When we were walking out we let the manager know why we were leaving and he was rude and said he was sending someone back there. It didn't seem like he even cared. His name was Ryan. I'm not sure what the rude waitress name was that refused to greet us because she was about to be cut but she had gauges in her ears and dark hair. I'm saying that to describe who it is because those things do not matter to me, I just couldn't see her name and I'm sure you can figure out who that was.
I'm not sure if we were refused service because we are black or what the reason that they chose to greet and wait one everyone but us, but this is unacceptable. Since the manager didn't seem to care I thought you may want to know how people are treated at the Bob Evans in Portage, Michigan.

Ordered an 8 piece family chicken with on wings-payed extra for 2 legs instead-which was no problem. Payed 48.00 with a whole pie. Got home found chicken-all 8 pieces were burnt and dried out. Call and ordered another 8 pieces- ready when I got there-15 min. They showed me a LITTLE BIT OF THE CHICKEN. They couldn't get me out fast enough-got home-SAME BURNT CHICKEN. This happened about 6 months ago-thought I would give them a second chance. NEVER GO THERE AGAIN. Corporate needs to come to Marion Ohio and CHANGE there way of taking care of the kitchen and their clientele. Sorry about our home town store-it's the PITS! Sorry to lose a restaurant in my home town. Vicki Bash [protected]@yahoo.com