Bob Evans Restaurants Customer Service


Bob Evans Restaurants, LLC

8111 Smiths Mill Rd
New Albany
United States - 43054

Customer Support Phone Numbers

+1 866 616 6464(Customer Service) 4 1
+1 866 525 5214(Ethics Hotline) 3 1
+1 800 939 2338(Head Office) 41 20
Mon7:00 AM - 7:00 PM
Tue7:00 AM - 7:00 PM
Wed7:00 AM - 7:00 PM
Thu7:00 AM - 7:00 PM
Fri7:00 AM - 7:00 PM
Sat8:00 AM - 4:00 PM
Sun8:00 AM - 4:00 PM

Bob Evans Restaurants Complaints & Reviews

Bob Evans Restaurants / Service

Sep 17, 2019

My husband and I take his parents, age 91 & 92, to Bob Evans in Amelia two or three times a month after church on Sunday. We usually get there around 9-9:30. His parents "always" order the same thing. Soup and half a sandwich combo. Last Sunday the waitress said they could not order thi...

Bob Evans Restaurants / simply potatoes, shredded hash browns

Sep 16, 2019

Bob Evans RestaurantsI am a super fan of this product! Except for the last time I purchased them! When first opening the bag I noticed an unusual chemical odor and the potatoes were discolored, not their usual white color. I went ahead and continued to cook them. As they began to cook, the chemical smell grew...

Bob Evans Restaurants / service and management

Sep 15, 2019

Bob Evans RestaurantsI took my family out to breakfast because they wanted to eat at Bob Evans. So I took them to the one that they like to go to and we waited 40 minutes before we got a drink. We waited over an hour and still didn't have our food. I informed the manager of what was going on and he stated he...

Bob Evans Restaurants / food and service

Sep 14, 2019

The waitress was rude and gave us poor service. Did not bring us our food out right away. It wasn't hot at all. My husbands pancakes had a mushroom in it. My eggs were fried not runny like I asked for. The hash browns were not cooked all the way. The pig kid breakfast was ordered and did...

Bob Evans Restaurants / too cold 🥶 in restaurant

Sep 14, 2019

My two children and I went to Bob Evans for the second time at this location, and I asked them to turn the air down, and their reply was "the kitchen employees would be very uncomfortable if she were to do that!" Whenever I was younger I too worked in the kitchen of a restaurant. Call me...

Bob Evans Restaurants / service

Sep 12, 2019

I ordered take out which should have been pretty easy. It was very clear that this Bob Evan's needs a lot of training. The girl who answered the phone had no idea what she was doing. She couldn't take a simple salad order. I told her to just forget it. I picked up the rest of my order. I...

Bob Evans Restaurants / order # [protected]

Sep 11, 2019

Bob Evans RestaurantsI placed an online order for pickup this evening around 6:30 p.m. I frequently purchase the cinnamon supreme pancakes when eating in the restuarant. They are normally as pictured in the menu drizzled with icing and are definitely overpriced at nearly 10$, but delicious enough either way...

Bob Evans Restaurants / alex the manager

Sep 06, 2019

I came in a few nights ago to enjoy a family dinner with my kids. This particular night the manager Alex was in some kind of mood. He was snapping at any and everybody. Talking very loud and rudely. A lot of profanity, that he didnt even seem to care that there were kids present. I am...

Bob Evans Restaurants / service

Sep 05, 2019

We were at the Eaton, Ohio Bob Evans and arrived at 1:00. We were seated promptly and were not served for a half hour. This prompted us to get up and leave. Multiple servers walked past us and did not even greet us or as for a drink order. When leaving we were not asked why we were leaving...

Bob Evans Restaurants / bad food and service

Sep 03, 2019

Bob Evans RestaurantsI placed this order tonight online. When I went to pick it up, I had to wait 20 minutes longer than the order indicated. I was told they were frying the chicken and it would be fresh. When I got home, the chicken was WAY overcooked, burnt in places, and was absolutely horrible! It was dry...

Bob Evans Restaurants / no complaint, just a suggestion & question

Aug 30, 2019

This is not a complaint, it is a request. I would really like it if you would make your breakfast croissants with just egg & cheese (no meat) I would buy them more often. I love your croissant better then jimmy dean. Also I have a question, why is the top of the crossbar a little harder...

Bob Evans Restaurants / whfi

Aug 30, 2019

I can come in to Bob Evans for 40 years I came to Bob Evans on Hamilton Road Groveport store everyday I use my Wi-Fi did you join my cup of coffee toast eggs and a good breakfast the manager and team is great but there is a problem maybe you had a new phone systems and no Wi-Fi that mean...

Bob Evans Restaurants / Projects

Aug 29, 2019

Bob Evans RestaurantsOn June 18, 2019 we held a fund raiser at the Bob Evans in Camby, IN. Asof this date we have not received a check or reason for not receivng a check. I have spoken to one of the managers, Heather, and in our last conversation about 2 weeks ago she said it might have to be re issued...

Bob Evans Restaurants / quality and quantity of meals

Aug 28, 2019

My husband and I went to your restaurant last evening to get the turkey dinners that were advertised on tv for $7.99. Our server had no knowledge about this offer and gave us the senior version of the meal which is $7.99 and has no sides. The. Dinners that were on sale had 2 sides. Our...

Bob Evans Restaurants / Rude racist employee

Aug 28, 2019

Sunday August 25, 2019 at 11:15 am Indianapolis, IN the restaurant was on 25 S High School Rd, Indianapolis, IN 46241 I noticed my meal was served on a dirty plate, the waitress (Shelly), she and another waitress saw it was dirty too, Shelly apologized she took the plate and returned right...

Bob Evans Restaurants / everything breakfast

Aug 26, 2019

I ordered the everything breakfast with no onions it was ok the fridge biscuit was barrier instead of set on the side which I did not like, then I ordered one to go with no tomatoes and when I got it to the person it was for there was no onions I specifically said everything in that one...

Bob Evans Restaurants / professionalism

Aug 23, 2019

Managers do not know how to talk to their employees here. All they do is point fingers and talk down to employees. Amy was very nice but the atmosphere in there and the tension between management and staff is horrific. Someone really needs to go in there and change some attitudes and maybe...

Bob Evans Restaurants / food is not safely prepared

Aug 23, 2019

Bob Evans RestaurantsI got a carryout from them last night. I've been puking with diarrhea all night from it. The management isn't aware that their crew can kill people when they don't follow procedures. They cause someone's death, they can go to prison or pay the rest of their lives wage...

Bob Evans Restaurants / Pick-Up Order

Aug 18, 2019

On Sunday, August 18, 2019 I placed an on-line order for pick-up which was scheduled for pick-up at 5:33 p.m. I arrived at the restaurant at approximately 5:30 and the order wasn't ready. One employee checked me out and I took a seat to wait. Approximately 10 to 15 minutes later the...

Bob Evans Restaurants / cranberry pecan chicken salad

Aug 08, 2019

Thursday evening 08/08/2019 Aprx 4:45 pm We traveled 1 hour from our home in Macon Mo to have a dinner of salads. My husband ordered a wild fire chicken salad (large). The lettuce was tough and the dressing was very weak in flavor. I ordered a cranberry chicken pecan salad with sweet...

Bob Evans Restaurants / meal that was delivered

Aug 06, 2019

I am disappointed in the quality of the meal I purchased yesterday. I worked at Bob Evans Corporate office on S. High St. for 25 years. In that time you could count on the quality of the food. I purchased the 6oz. steak dinner which was tasteless and greasy. I also got some little cinnamon...

Bob Evans Restaurants / customer service

Aug 05, 2019

My husband and I were in Louisville, KY over the weekend for the National Street Rod Reunion which brings approximately 13, 000 cars. Cars were there from all most every state in the U.S. and 4 countries. We were staying at the Courtyard Marriott next to your Bob Evans. We went over for...

Bob Evans Restaurants / breakfast with 3 others

Aug 04, 2019

We all order breakfast, mine came all burnt except sausage links which was undercooked. I politely showed the waitress, which shot out, "I don't cook the FOOD". I'm not an idiot, of course I know she didn't cook it. She took it back and another breakfast was sent out that looked...

Bob Evans Restaurants / carryout

Aug 04, 2019

Good morning, I think I need to share my last two experiences I have had with your carryout. We dine in and get carryout at all times of the day and week. It seems as of late the food and service are suffering. We placed an order on Monday the 29th of July at 6:34 p.m . and promise time wa...

Bob Evans Restaurants / bacon cheeseburger meal

Aug 04, 2019

Yesterday I ordered the above meal. I was very disappointed. First, the lettuce was limp, whimpy (not chrisp as advertised). Then, most of all, the onion was slivered, it is pictured as being a slice of onion which is what I expected. The sandwich was ruined by these additions. I would...

Bob Evans Restaurants / hostess service at checkout

Aug 03, 2019

My waitress Ariel was great. I noticed there was a discrepancy with what I ordered and what I was charged. The hostess just looked at me and said well you must have gotten this. I said well I ordered something different so can you just ask the waitress. She just stared at me. When we first...

Bob Evans Restaurants / seating/food

Aug 03, 2019

At the airport ordered hotcakes and sausage. Went to get butter and syrup, they are out of butter. Went to sit down and had 4 men that were all together sitting at their own tables and used the last two tables for their luggage. Manager did not do anything about this and I had to go find...

Bob Evans / bob evans mac and cheese

Aug 02, 2019

This is more like feedback than it is a complaint. I was fixing a family size Bob Evans mac and cheese tonight. After the initial 4 minutes in the microwave, I peeled back the plastic cover to stir the product and noticed that the contents consisted of about 90% cheese sauce and 10%...

Bob Evans Restaurants / service

Aug 02, 2019

Good afternoon. My husband and daughter and I just left the Bob Evans on Westnedge Ave in Portage Michigan. We got there at 2pm and it is 7/28/2019. The hostess sat us and when we were sitting down the server that was working back there said this isn't my section. I'm about to be cut. She...

Bob Evans Restaurants / ordered a rise and shine for delivery, it was inedible.

Jul 30, 2019

Bob Evans RestaurantsI ordered a Rise and Shine to be delivered, eggs over easy with hash browns, bacon and wheat toast. It was so bad I couldn't even eat it, the only thing I thought I could be edible was the toast. I got ONE egg and it was so undercooked it was basically liquid and what little hash browns I...

Bob Evans Restaurants / carry out service, food and packing

Jul 24, 2019

Bob Evans RestaurantsI used to work here years ago. Very good experience, left on great terms. I occasionally go back for to go orders of biscuits and gravy, pot roast hash. Today I also ordered a chef salad because of a promo posted and I miss the colonial dressing. The young girl is packing my order up and...

Bob Evans Restaurants / fried chicken

Jul 22, 2019

Ordered an 8 piece family chicken with on wings-payed extra for 2 legs instead-which was no problem. Payed 48.00 with a whole pie. Got home found chicken-all 8 pieces were burnt and dried out. Call and ordered another 8 pieces- ready when I got there-15 min. They showed me a LITTLE BIT OF...

Bob Evans Restaurants / various breakfast

Jul 21, 2019

Bob Evans RestaurantsI ordered carry out today and it was embarrassingly bad. My over easy eggs were all we hard. The sausage patties were to burnt to eat. Some of the home fries were still raw. Never had a bad experience before but this was horrible. The service was great and it was ready right on time but...

Bob Evans Restaurants / raspberry vinaigrette salad dressing

Jul 19, 2019

Why did you discontinue your Raspberry Vinegarette Salad Dressing? I always got it on my Pecan Cranberry Chicken Salad because it was light flavorful, tasteful addition to the salad. I don't like the heavy creamy dressings or the oil/vinegar ones with no taste. I cancelled my order when I...

Bob Evans / not enough help at bob evans for the employees

Jul 15, 2019

Hello I am an employee at Bob Evans and am a little concerned about how well our location is doing. I am a hostess in Lancaster Ohio 43130 Bob evens, I have had several coustomers Complain to me about how the managers run things and servers not tending to their tables like they should...

Bob Evans Restaurants / curbs not being painted and service

Jul 07, 2019

I recently visited bob Evans West chestnut street Washington Pa. As I was waiting for someone in front of restaurant a elderly gentleman tripped and fell onto your sidewalk. Due to the fact he couldn't see the end of the wheelchair access area and the increase in the curb height. Luckily...

Bob Evans Restaurants / pot pie, chicken noodle soup

Jul 01, 2019

Bob Evans RestaurantsMy chicken pot pie had no juice at all. It was just the crust and some chicken. My wife and I eat there about twice a month, and I always get the chicken pot pie. I love your chicken pot pies! VERY DISAPPOINTED. My wife got the 1/2 sandwich ham and cheese with chicken noodle soup and there...

Bob Evans Restaurants / product. and service

Jun 30, 2019

The waitress took our drink order. And husband ordered coffee .they poured his coffee .he had to ask for cream. And she came with my drink.still no cream .she said sorry I'll go get it.and then goes to the next table and started getting there order. Really.we had to go get our own.then...

Bob Evans Restaurants / food served

Jun 29, 2019

Bob Evans RestaurantsI had an absolutely perfect meal two weeks ago of fried chicken (dark) mashed potatoes and gravy with carrots and dinner rolls. Last night I ordered the same meal around 7:45 and was extremely disappointed. The only thing good about the meal was the potatoes and gravy. The chicken was over...

Bob Evans Restaurants / restaurant running out of food

Jun 26, 2019

We are regular dinner customers of the Bob Evans restaurant on Leffel Lane in Springfield, Ohio, mainly because we live close to that particular site. We are amazed by the number of times that we have ordered something, and they were out of it. It seems as though over the last year, they...