Bob Evans review: Not getting all my food and then being on hold for 23 minutes

We placed the order online. When my husband went to pick it up the meal, he called for curbside and was in hold for 10 minutes. He went in and told them to answer their phone and was told that it was to loud to hear the phone ring. When he got home, we saw that our fruit was not in the bag. I called to tell them that. I was put on hold to speak to a manager for 23 minutes. I never got to speak to the manager. I hung up and call back. I was told to come and get the fruit. I told them I could not do that and ask if anything else could be done. They told me nothing could be done. I hung up. I love Bob Evans, but this is the second time I had trouble with this store. It is making me rethink about coming back. I normally do not complain, but I work in customer service. This was not good customer service. Please help me.

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