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1) I was happy to find a low price screen for my laptop and I ordered it with overnight shipping. It came very fast but the screen did not work, I called right back after few tries someone picked up.And I was told to send the bad screen back and they were going to send another screen overnight, second screen didn't work either.
2)I called days after days, left messages, sent email but no answer I assumed they were in holiday break from Dec 24 to Jan2. When I got someone on the phone I was told someone will call me back, that never happened.
3) I was willing to pay everything if my the LCD screen worked fine. but neitehr of them worked and I returned them both, I was credited for one of them only then I had called again after 25 minutes of calling both of their numbers someone picked up and asked my number to call back. I refused since I know how that works. I got someone right away, she didn't know the whole scoop but finally she said she will refund the whole charges, except my returning shipping cost. Basically I wanted save money myself and give them a business at the same time, but I ended up losing money, please somebody tell me what is my fault if they don't know what part is compatible with my screen?
4)I won't make that mistake again with blisscomputers...
The complaint has been investigated and resolved to the customer’s satisfaction.
In my opinion . After 2 rma's myself with bliss, I also would not recommend use of this company,
If your a small business and see your self expanding, then hire a trained person just like any other company would
to answer your phones and return calls.
Any way i agree with the complainant.
Hi,
LCDs with 1/4" black lines down the left side, dim colors, and random deformities are also not advertised.
If you would like to slander, I imagine you could find something better than the idea of buying parts from a family member while running a _family_business_.
Hi,
Thank you very much for your comments. We try to give best possible experience to the customers. We are a small business and thus inspite of our best efforts there may be time when someone might not get the quality of service which we stride to provide.
Regarding the complaint on the dead pixels, we never advertise zero dead pixels. We follow the ISO 13406-2 norms which accepts maximum of 3 to 5 dead pixels in the screen.
@Rossmann: if you do not like our products, we would request not to use third parties like your friends and family members to indirectly purchase the products from us. Please don't misguide other buyers on zero dead pixel policy which we never advertise.
Thanks,
Bliss Computers
www.blisscomputers.net
Bliss is trash - I will back my statement with my experiences. I do this everyday, and have never gotten a usable LCD from bliss, and know others that attest to my comments.
I have a friend who overheard their owner once complaining about a customer who complained about dead pixels. "Let him pay $500-$900 retail if he doesn't want one with dead pixels, I AM SICK OF HEARING PEOPLE COMPLAIN ABOUT IT!" but they advertize no dead pixels right in their damn ads.
I have received LCDs from them with terrible color, or with a bar down the left side of the screen. It's shameless.
I do this everyday http://tweakmy.net/rgt/
Got my product today and it worked just perfect. I read your review before the purchase and was a bit skeptical, but being a student I did not want to put too much money on my dell laptop. So I was very glad when i received the product which was manufactured by samsung. The quality was perfect and i was up and running within 15 minutes. Looks like the product would work for some time before i purchase the new laptop. Glad that i gave a try to www.blisscomputers.net
I Just got mine in today and it works great. Same exact model as the original screen, fast processing/shipping, and it was less than half the price as everyone else. Id have to admit i came across this review in skepticism but, i am completely happy with the service and the product.
I came across your review but my dire economic condition gave me no other choice but to give bliss a shot...i decided to give them a call before i placed my order there and to my surprise their staff was rather friendly. I got my lcd in a week which worked like a charm. they were surely life saver (more importantly it saved me MY dough..hehe). when i asked told them about this review they explained that they had the lowest price on the internet which brings in a large volume of orders..they further explained that sometimes they received a bad lot from the manufacturers which could probably would have been your problem. anyway jewlnymph..good luck with your order
This sounds like my current challenge. I will post my tale shortly, once we have reached a resolution one way or another. question...how has your situation ended?