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Bliss Computers

Bliss Computers review: Screen

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I attempted to purchase a screen for my laptop. The version of screen that I purchased matches the model number of my laptop exactly. This is important info.

This laptop has two different screen options. The pin layout, connector, and motherboard are identical. To note, I've been repairing my own devices for years and I used to be a repair tech for cell phones.

At first I tried eBay. Unfortunately I made the mistake of asking them a question and telling them that I planned to swap my screen on a laptop that came with the other version (which as I mentioned is the exact same, just a different panel technology). They cancelled my order. I showed them a screenshot FROM ASUS, the manufacturer, who confirmed that it was compatible, and they told me it would be a fire hazard. LOL, that's not remotely true.

Finally I told them my model number, and they asked for my specs. Then they blocked me on eBay. I attempted to purchase on their website (since it's cheaper anyway), and they put my order on hold and then called me to say it was cancelled because they "weren't comfortable".

They aren't comfortable shipping a screen that is meant for my laptop? It's unfortunate that this is the only company selling this screen.

The OEM themselves declared it as compatible, Bliss' own website declares it as compatible, and the only reason they are denying my order is because I happened to mention on eBay that I'm swapping the panel.

For more context, I have the Asus X16 3060. This exact laptop has two screen options, the IPS and the Mini LED. Mine happened to ship with the IPS and I wanted to swap it for the Mini LED. Considering there are already other X16s with the Mini LED, I'm surprised they haven't caught on fire. LOL.

I've repaired hundreds of screens over my life (considering it used to be my job). I feel like this was more a personal vendetta against me because of the eBay exchange, and the fact that they blocked me from buying anything at all confirms this.

Desired outcome: Ship the product that I paid for, that is compatible with my PC as confirmed by both their own website and Asus techs, that I need for my PC.

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  2. Bliss Computers phone numbers
    +1 (201) 442-0091
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    538 38th St., Union City, New Jersey, 07087, United States
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    Dec 08, 2024
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