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The exit door scanner that scans barcodes was not working. Apparently the battery died so the man covering the door (Mohammed I believe is his name) was very rude and disrespectful. I merely told another customer who was waiting with me to scan out that they should put a shelf by the wall where there’s a 4 outlet electrical box and Mohammed got very upset at me and said “don’t talk to me like that!” I wasn’t even talking to him.He’s an older man with gray hair and glasses. He’s been there for years.
Desired outcome: I would like an apology and for him to attend behavior modification or customer service re-training. Other people told him he should apologize to me but he did not.
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A manager from product protection at the BJ’s store called me and apologized for the employee’s behavior. She said she spoke to the employee who had already reached out to her via text informing her that he had made a bad decision the day before. She said she told him that is no reason to treat customers in the manner which he did as they are in the business of providing customers with the best and happiest customer service experience. She also mentioned that is not his normal job so he may have been a little bothered that he was pulled away to cover the door. She said still that is NO reason to treat customers the way that he did. I want to thank the manager for calling me and addressing the matter expeditiously.
