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Replied
Very impressive!
I have typed in my very meaningless (to me) user ID and password several times, written down a very long authentication code each time, tried to turn on two factor authentication each time, and continue to be told I need to turn on two factor identification! This happens on the website as well as in the app. Obviously I am missing something.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cannot login
After entering my username and password, when I clicked the login button, the button simply disappeared and it won't take me to the dashboard. This is terrible, it did happen last year I remember, this bug had been solved with the following update, but it's happening again. I was wondering does Bitstamp test their app before releasing to public?
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
They force you to install the app for no reason
The website now only allows withdrawals after "confirming" within the app. They used to ask for email based confirmation, that went away. Anyone initiating a transfer from the website already has all the credentials needed to set up the app so this provides no extra safety. It actually makes things worse as you now have one more device with authentication info on.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Tracks and sells info
This app is mediocre at best. If you are looking for an app that can place a buy or sell order 1x and be done, this one can do it.
Otherwise every other app is better easier to use, allows you to track the value of different coins/and place orders.
Also this is why the only app that I’ve found that try’s to track and sell your info to others. I’m going to delete it from my phone.
The complaint has been investigated and resolved to the customer’s satisfaction.
As far as your data is concerned – our app only requests the essential details to let you trade on it, and it helps us further optimize the app functionalities. We can assure you that we’re not selling our users’ data to any third parties (which would also violate the GDPR regulations).
Replied
Actually horrible
I’ve been trading crypto for over 6 years and have made very good profits off it but this is the absolute worst app for crypto you could possibly have. The fees for any crypto are actually insane and you have to spend 50 dollars or more you can’t throw any less than that and sending crypto also has a huge fee save time and use any other app that isn’t this one it’s absolutely terrible.
The complaint has been investigated and resolved to the customer’s satisfaction.
The fees have been lowered many times in the last months. We can mention Ethereum, where we recently cut the withdrawal fees by 30%, which is now 0.0035 ETH.
I was a v!ctim as well I lost almost all I had. After so much research I found h3lp from Jeff he gu!ded me on how to get my re3unds. I advice you mail him on Jeffsilbert39 g m a il com he retired my faith in humans
I made a USD deposit to my Bitstamp account early on 12 October 23. My funds reached bitstamp upon confirmation but it is not reflecting in my account due to my account being disabled. Just no warning from them nor no feedback why my account was disabled, and my funds are stuck who knows where.
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About Bitstamp
One of the most notable features of Bitstamp is its commitment to strict regulatory compliance and security measures. The platform has earned a reputation for being a trusted and safe haven for cryptocurrency investors and traders, who can rest easy knowing their funds and personal information are always protected.
The platform supports a wide variety of cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Ripple (XRP), and Bitcoin Cash (BCH), among others. Additionally, Bitstamp has a user-friendly interface that makes it easy for both novice and experienced traders to navigate the platform.
Bitstamp also offers a mobile application that allows users to trade on-the-go, providing them with greater convenience and flexibility. The exchange boasts some of the most competitive fees in the industry, and users can enjoy lower fees by trading in higher volumes.
Bitstamp's customer support is also top-notch, with friendly and knowledgeable staff available 24/7 to answer any questions or concerns users may have. The platform also features an extensive knowledge base and FAQ section where users can find answers to most common questions.
In conclusion, Bitstamp is a reliable cryptocurrency exchange that offers its users unparalleled convenience, security, and regulatory compliance. Whether you're a seasoned veteran or a newcomer to the crypto world, Bitstamp is a great place to buy, sell, and store your digital assets.
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