The complaint has been investigated and
resolved to the customer's satisfactionResolved BitDefender — If it doesn't work forget about help
resolved to the customer's satisfaction
After many attempts to get help to fix Bitdefender Antivirus I am forced to go buy another product.
You can't get help from their support department. They don't reply to e-mail, an rarely answer the phone or chat. If they do answer the phone or chat you are directed to send information via e-mail. And they only reply once to your e-mail asking for more information before they stop responding.
Quite the scam they have going. Every review I've read about BitDefender says they have great support, but the truth is it is the worst sevice I've ever received from a software company.
After 16 days of waiting and resending requests for help I've finally given up and installed AVG. Now, at least, I'm protected again.
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