Bitdefendercompany logo

Bitdefender

Bitdefender

Learn how the rating is calculated

3 48 complaints
22 resolved 26 unresolved

Is this your company? Claim it and get a lot of features. Read more

Bitdefender reviews & complaints 81 - 48

Bitdefender complaints 48

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bitdefender - bad service & bad product

The product worked for about six months, then wouldn't update. CSR had me reinstall 2010 version but that made things worse. I spent close to two months with CSR after CSR, always being told that I would receive an email within 24 hours, but I wouldn't. They would have me jump throught hoop after hoop doing things that were supposedly going to get rid of my problem but it seemed that the real reason was just to stall. Was finally told that I would not get a refund. Then I told them that would blog about their poor product and service. After that, I was told that I would get a refund. But I had already started my promise; I can't be bought off. I wasted HOURS with them. Don't BUY!

Besides Bitdefender being a very poor product, slowing down one's machine and preventing important Java applications from running with no fix, Bitdefender uses FALSE ADVERTISING. Yes, they boast 24/7 free phone support, but they have cancelled their 800 number. They will email you a 900 number for which you pay a fortune to wait on hold! I bet they make more money with you waiting on their 900 number than they doo selling software, like a hooker with her 900 number.

R
Feb 25, 2010

Hi! DJJohns

I am Raluca, a member of the BitDefender team. We sincerely apologize for any inconvenience that we have caused. We understand that running software can sometimes cause different issues, especially a security product which is designed to protect the entire system of any threat. However, according to our refund policy, we can issue a refund within the first 30 days from the date of purchase. You have our entire attention and we will do our best to solve your situation in a professional way, even by refund, if there are on-going issues that our technicians could not solve. Please send us your contact details directly by email, phone or by LiveAssistance http://www.bitdefender.com/site/Main/contactEmail/ so that we can reach you and investigate what happened.
Thank you!

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bitdefender - Worst antivirus ever made

I had read various reviews about bitdefender antivirus, so I decided to try it. This was the worst antivirus I have ever installed. It bogged down my computer to the point, where I could not even do...

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bitdefender - won't refund money after product failed to install

I bought BitDefender Anti Virus software on line and downloaded to my computer. Software would not install. I contacted BitDefender three time for help and the never responded. I finally got hold a a person in support who transfered me to admin. After my complaint they said it would take 5-7 days before they could refund my money.
I still have not gotten a refund after 14 days.

How come they can take your money in seconds and it takes them forver to give it back?

Maybe your bank hasn't transferred the money yet. They have 30 days money back guarantee, so they will probably refund your money if you want that. Contact them and see what happened!

A
Aug 18, 2009

Hi Steven, sorry to hear about what happened to you with the anti-virus software you bought. You know how the "will get your money back " never works as expected, but the anti-virus is a pretty good software solution. I use myself Bitdefender(Internet Security 2009) and I'm considering migrating towards the 2010 version(as I can use the same key for upgrading my product!) so maybe I can help you with the installation.

I use Bitdefender for a lot of time so I pretty much know its qualities and its flaws also. So, if you haven't solved you problem yet, tell me exactly what's the issue with the installation, also what's your computer configuration(if you have less than 512MB of RAM the 2009 version won't work and you need an older one) an what's your OS(if you use Windows 7 you can't install the 2009 version, only the 2010). Hope to hear from you!

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bitdefender - If it doesn't work forget about help

After many attempts to get help to fix Bitdefender Antivirus I am forced to go buy another product. You can't get help from their support department. They don't reply to e-mail, an rarely...

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bitdefender - Unauthorized charges

This company has charged my bank account without authorization. The subscription to their product had run out and I was not going to renew it. They just took it upon themselves to renew, without my permission.

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bitdefender - Un-Authorized credit Card charges

Purchase bit defender previously. Like product. At renewal time, recieved a notice from bit defender that I would automatically be renewed unliess I opted out, no amount stated. Vistied their website...

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bitdefender - Lack of support

I ordered BitDefender last week and got the online version. Turned out I had the Virus "Antivirus 2010" on my computer. They had me send them much info from my computer, but never sent me the fix as they said they were going to "in the next 30 minutes" -- that was five days ago. Since then I wait for an "attendant" on the phone line but after 6 minutes it disconnects me--this happened 3 times. I have tried their online chat support, but no one shows up. It's as though they have closed up shop. Not sure what to do next except buy a different Anti Virus program. Bit Defender came highly recommeneded on a couple websites. Maybe I was duped.

A
Jul 28, 2009

This is very strange. I can't understand how come the BitDefender had access to your bank account. However, they had some trouble with customers support (which they admitted in public) so I can understand your frustration. Now I hear that they are back on track.
Still, it's a very good product, with innovative technology, multi- awarded, I used it in the last 2 years and I can say that I'm very satisfied with it.
I'm curios, what other anti-virus did you use?Were you more satisfied with it?And what kind of trouble did you have with the computer?

I had BitDefender for about 8 months but as I had serious problems on my computer (not BitDefenders fault) I had a professional in to sort it out. I bought another anti-virus programme through him, which he installed and disconnected BitDefender. I was shocked to find about 4 months later that BitDefender had charged me for another years subscription for something I don't even use now. I could not contact them by telephone ( unobtainable sound) asthey had not answered a previous email. I then managed to get on to a Customer Service chat line (which I since have not found) who said they would reimburse me and send me a confirming email. This has not happened. It is very difficult to get in touch with them. I found this website whilst trying to find a means of contacting them again. I am very annoyed that they should take money from my bank account without my knowledge and I am sure it must be illegal. I will now be contacting my bank to hopefully, make sure they cannot do this again. I may have to just cut my losses this time. Dee

A
Jan 29, 2009

Did you try contacting the support team by email? I have tried the online chat feature and it's working. Do you still have the computer infected with that virus, maybe I can help you. Andrew

F
Nov 12, 2008
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bitdefender - Security internet service

Security product for internet. Product does not work. Company cannot be contacted by phone, line is continually busy. They do not respond to email or the live chat service that they offer. There i...

Read full review
1 2 3