An year back I purchased online bitdefender total security. Today ie 09 Nov 2013, I got an SMS from my banker...
I purchased a Bitdefender Total security 2013 product yesterday where it showed a black Friday offer for 75%...
I purchased a virus protection referenced # [protected], product : 1x Bitdefender Total Security 2012 on...
I purchased the Bit defender total security 2012 from www.letsbuy.com i used in 3 of the computers and i have for mated 1 pc and it is not taking the serial now please check the MAC address and required options and solve the problem soon .
I sent the complaint through same computer if any query contact to phone number:[protected] and my registered email address is [protected]@gmail.com
antivirus software rendered useless after it failed to detect a virus at the end of February. unable to contact customer service initially; however, Bitdefender's claimed third-party IT vendor 'offered' to fix problem for $400. had computer scrubbed locally for $200 instead. in response to my complaint, Bitdefender finally provided 2012 update, but has stubbornly refused to issue prorated refund, even though they were negligent in not timely providing update.
I purchased Bitdefender 2012 Total Security after being a loyal user of previous Bitdefender products. Much to my surprise they have removed features from this product that was available in earlier version, most notably the local backup feature. As I have about five years of backups using this feature, I was extremely disappointed in the omission. After several exchanges in which I pointed out the omission of this feature they admitted that it does not in the 2012 version and recommended that I used the 2011 product. As I have paid for the 2012 product I then requested a refund which they are not willing to give me. I feel that they have deliberately scammed me by removing features and then still keeping my money. Rest assured I will never buy another Bitdefender product again and will make sure that as many people possible know about their dishonesty.
I have made complaint on issues with basic function of Bit defender antivirus in first week of Jan 2012 and subsequently registered ticket as [protected]., however, till date no workable solution is provided by their customer care. I made subsequent reminder, since 01 Feb 2012. No reply was made by Bit defender customer care.
One of the Worst product, I have purchased ever.. Also, their customer care is very poor...
I request this forum to advise Bitdefender to address my issues on priory.
I just downloaded the Trial version of Bitdefender Internet Security 2012 after seing very good reviews on reputable websites such as PCmag, CNET, etc, they ALL put Bitdefender in the top 3 antivirus/antispyware products, even saw it being number 1 a couple of times, so I tried it, WORST DECISION EVER!!! I installed it, everything went fine until it asked me to reboot my computer to finalize the installation. My computer NEVER REEBOOTED! I tried 3 times, even with the startup resolution fonction on Windows Vista, the startup could never be repaired. In finally rebooted the computer on safe mode and it booted, then I trying to uninstall it was impossible, finally I had to reboot it again with ''last good configuration'' . I rebooted again in Normal Mode and it works fine now.
I'm lucky it worked if not I would of have to totally reinstall Windows Vista, which is problematic when you don't have an intstallation CD or backup CD.
If you're lucky enough not to have this major problem, you will still have some other problems, like a slow pc, slow internet navigation, frozen computer, pages, etc.
I also read a report that was saying that Bitdefender is paying well known websites to say their products are the best on the market, which is totally false. Beware of their rebates and lifetime free updates, they test their products on our account.
I downloaded BitDefender Internet Security v2012 when my Trend Micro subscription ran out, after doing some researching and finding that it was rated pretty well among the top several antivirus apps for features, usability, and so on.
What a mistake. After downloading and installing, I noticed that internet pages were downloading incredibly slow, taking upwards of a minute when before they were ten to fifteen seconds (I was running it on a relatively old XP machine). I hated the interface, which was not at all intuitive, and some things you had to do online rather after creating a login, rather that in the control panel itself. I finally got so frustrated with the degraded speed of my computer that I uninstalled it altogether. What a relief to be able to use my PC again!
I requested a refund from the company, and they wanted to send me more of their crappy software to install to diagnose the issue. No thanks. I'll pass.
I purchased Bitdefender Antivirus online via their website for several years without a problem. This year...
In January 2010 I ordered/purchased Bit-Defender Anti-Virus 2010 via the internet, at that time I had a dialup internet connection. After numerous attempts to download the product without success I contacted Bit-Defender via email to inform them that I could not download their product and request a refund. They told me that I had to contact Avangate.com to request the refund which I did, they said I had waited too long to request the refund (one month) I had forgotten to contact them because I was so frustrated by the inability to maintain an internet connection long enough to complete the download of first Bit Defender, then another Anti-Virus product. When I explained this situation to them they stood fast against refunding my money. I them informed them via email and phone that I did not want and would not pay for their service again, Jan. 2, 2011 they sent an email informing me that my 2010 license was about to expire and that I needed to purchase a renewal if I wished to continue this service, and that when I made that purchase I could also enable an "auto-renew" license option. I was also informed in the same email that I would be able to disable the "auto-renew option" at any time by accessing my account at https://secure.avangate.com/myaccount. I notified them via email and phone that I do not want this program and also insured "according to them" that the auto-renew was NOT turned on re; my account. After all this they removed the funds from my checknig acccount AGAIN! DO NOT DO BUSINESS WITH THEM!
**WARNING**** This company who sells BITDEFENDER Virus protection is FRAUDULENT!!! 1st the product does not work, all 6 of our computers have been infected only with this BitDefender, and whenever we have called to try and get answers they are in Romania and we couldn't understand them and they will never give you any answers over the phone they tell you they have to send you an email which they never do!!! Someone needs to start a class action lawsuit, cause according to all the thousands of complaints searched on google it sounds like many have had the same issues. Not to mention the product would never update itself and could not even detect simple malware issues. I can't believe they are in business, Best Buy recommended them!!!
Bitdefender recently charged my credit card for renewal of their anti virus software although I haven't used their software for well over 12 months. I have contacted them via various electronic means without any reply other than two automated responses from [protected]@bitdefender.com. Customer service? This company is obviously in financial trouble. If your reading this you have most likely experienced the same as me. So may I suggest everyone one who reads this tell everyone you know about these thieves and advise your friends NEVER to purchase Bitdefender. This is my worst experience with a software company. DON'T EVER BUY Bitdefender
DO NOT BUY THIS PRODUCT - IT DOES NOT WORK - YOU CANNOT OBTAIN A REFUND.
I purchased Bitdefender Antivirus 2010. The software continually stops monitoring and the crashes my pc. Technical Support is unable to solve the problem. They suggested that I wipe out my entire system, reload windows and then their product. Of course, this is RIDICULOUS.
I was well within 30-day refund policy stated on their website. I have made repeated telephone calls and emails requesting refund. To date, I have not heard from the company, after prolonged waits on the telephone, when I reach customer support I am told to wait an additional 24-48 hours for an email response. This has been going on for 8 days. This company is based on Romania -- my credit card company cannot help me due to international laws.
The product 2010 version wouldn’t update. CSR had me reinstall 2010 version. Update tool was saying that it was a 2009 product even though I bought the antivirus 2010 product that continued to tell me to update. with their poor customer service this took two weeks, then to this day I have series of freezes, And Non responsive programs. They always just had me run scanner, never took care of problems scanner displayed, automatic down loads took all day (Some never completed). I spent close to two months with CSR after CSR, always being told that I would receive an email within 24 hours, but I wouldn't. They would have me doing things that were supposedly going to get rid of my problem but it seemed that the real reason was just to delay me!!!. (Took me past store refund time period.)I have asked for 20 supervisors who all seemed to be in a meeting 24 hrs a day. Then I told them that I would blog and charge collection from third party this is in the works. But I am taking it to all the right sites about their poor product and service. And I have kept my promise. Their actions seem to me quit deliberate in my opinion take the money and run. I hardly understand what they are saying to Me. And seem to take up to ten minutes of my personal long distance per one question. “What is your email address please?” sometimes up to three times. “What is your name on account? Let me review your account. What is the problem you are experiencing? (Even though it has been documented and an Expert Technician is aware of problem and was going to get back to me previously on a ticket and I explained over, and over! This was a half hour right here. And what solutions they did send they don’t read (form letter stais- quo) and did not apply to me. Security product for internet? Product does not work! Company customer services are very poor. I have spent double of what I paid for product in long distance. They now aren’t responding to email or the live chat service that they offer doesn’t work as part of tech problem expressed. There is no way to correct any technical problems with this company. You risk your personal information And Security with this company which (I have heard) is based in Romania. Fronting out of Florida. DO NOT USE THIS AWFUL Horribly Exploitive, Most aggravating, product.
The product worked for about six months, then wouldn't update. CSR had me reinstall 2010 version but that made things worse. I spent close to two months with CSR after CSR, always being told that I would receive an email within 24 hours, but I wouldn't. They would have me jump throught hoop after hoop doing things that were supposedly going to get rid of my problem but it seemed that the real reason was just to stall. Was finally told that I would not get a refund. Then I told them that would blog about their poor product and service. After that, I was told that I would get a refund. But I had already started my promise; I can't be bought off. I wasted HOURS with them. Don't BUY!
I had read various reviews about bitdefender antivirus, so I decided to try it. This was the worst antivirus I have ever installed. It bogged down my computer to the point, where I could not even do a google search. It would take almost 20 minutes to boot up. There tech support kept having me install patches. It was one problem after another. Customer service would not issue me a refund even though their product does not work correctly. After 2 months I removed it from my computer, without any refund from the company. My computer is now running smoothly.
I bought BitDefender Anti Virus software on line and downloaded to my computer. Software would not install. I contacted BitDefender three time for help and the never responded. I finally got hold a a person in support who transfered me to admin. After my complaint they said it would take 5-7 days before they could refund my money.
I still have not gotten a refund after 14 days.
How come they can take your money in seconds and it takes them forver to give it back?
After many attempts to get help to fix Bitdefender Antivirus I am forced to go buy another product. You...
This company has charged my bank account without authorization. The subscription to their product had run out...