Bitdefender review: Absolutely useless

I purchased a subscription from Bitdefender site, received and email to access my account but never received the activation code. I contacted support on chat and chatted with a complete [censored] who's answer to everything was 'Do you want to cancel'. See chat below

Q: Please detail your request below:
A: I have just purchased this antivirus, where is my activation code, please send it to me immediately or cancel the order

September 23, 2026, 4:27 pm - Bitdefender Helper AI : Hello Andrew and welcome to Bitdefender Support. You're now chatting with Bitdefender Helper AI. I might ask for certain details in order to better assist you . How can I assist you today?
September 23, 2026, 4:27 pm - Bitdefender Helper AI : Was this an antivirus product for home use or for business use?
September 23, 2026, 4:27 pm - Andrew : home
September 23, 2026, 4:27 pm - Bitdefender Helper AI : Do you want help finding the activation code, or do you want to cancel the order?
September 23, 2026, 4:28 pm - Andrew : activation code, its not in email or central
September 23, 2026, 4:28 pm - Bitdefender Helper AI : Was this purchased from the Bitdefender website or from a reseller?
September 23, 2026, 4:28 pm - Andrew : website
September 23, 2026, 4:28 pm - Bitdefender Helper AI : Please sign in to your Bitdefender Central account and check the My Subscriptions section to see if the subscription is already listed there.
September 23, 2026, 4:29 pm - Andrew : its not there as mentioned in the previous message
September 23, 2026, 4:29 pm - Bitdefender Helper AI : Please check your Inbox, Spam, Promotions, and Junk folders for the Bitdefender purchase email.

If you find it in Spam or Junk, mark it as Not spam or Not junk.

If the email is still missing after that, I can guide you to the next step.
September 23, 2026, 4:29 pm - Andrew : its not there
September 23, 2026, 4:29 pm - Andrew : done that already
September 23, 2026, 4:30 pm - Bitdefender Helper AI : Please check your order reference. Does it look like a 2Checkout order reference?

If yes, go to the 2Checkout portal, enter the email used for the order, click SEND ACCESS LINK, open the email you receive, then open View order details. Under Registration info, you will find the 10-digit activation code.

If you want, I can also help with the cancellation option after this.
September 23, 2026, 4:30 pm - Andrew : done that it shows a trial version only
September 23, 2026, 4:30 pm - Bitdefender Helper AI : Does the order in 2Checkout show Complete or Pending?
September 23, 2026, 4:31 pm - Andrew : complete
September 23, 2026, 4:31 pm - Bitdefender Helper AI : Go to the 2Checkout site, enter the email address used for the order, and click SEND ACCESS LINK. Open the email link you receive within 1 hour, then open View order details for your latest order. Under Registration info, you will find the 10-digit activation code.

If you want, I can help with the cancellation option next.
September 23, 2026, 4:32 pm - Andrew : did that as well
September 23, 2026, 4:33 pm - Bitdefender Helper AI : Understood. Since the order still shows only a trial version after the 2Checkout lookup, I can help with the cancellation option next.

Do you want to cancel the order now?
September 23, 2026, 4:34 pm - Andrew : why cant you give me an acces code, i don't have money lying around to waste on antivis programs
September 23, 2026, 4:34 pm - Bitdefender Helper AI : The activation code is not sent directly in chat. For website purchases, it is retrieved from the order details after the purchase is finalized. If 2Checkout is still showing only a trial version, the order may still need a little more time to fully update.

If you want, I can help you with the cancellation option now.
September 23, 2026, 4:34 pm - Andrew : the last time i used your software it took a week for the code to come trough, what type of mickey mouse company is this
September 23, 2026, 4:35 pm - Bitdefender Helper AI : Understood. We’ve already gone through the activation-code steps, so the next supported option is cancellation.

Do you want to cancel the order now?
September 23, 2026, 4:35 pm - Andrew : can you send your operations directors email address,
September 23, 2026, 4:35 pm - Bitdefender Helper AI : I can only help with Bitdefender support queries related to your Bitdefender product, subscription, or account. If you need help with your order or activation, I can assist with that here.
September 23, 2026, 4:36 pm - Andrew : well i have an activation issue which you cant solve
September 23, 2026, 4:37 pm - Bitdefender Helper AI : This email means your Bitdefender account was created automatically and your subscription is linked to it. Please click SET A PASSWORD, then sign in to Central and check My Subscriptions again.

If the subscription still does not appear after that, tell me what you see on the Central dashboard and I’ll guide you from there.
September 23, 2026, 4:37 pm - Andrew : done that as mentioned before
September 23, 2026, 4:37 pm - Bitdefender Helper AI : Understood. The password step is done, and the activation path has already been checked.

Do you want to cancel the order now?
September 23, 2026, 4:39 pm - Andrew : seen as you are so eager to cancel the order tells me you don't know what to do, I'm have found your MD's email address and will send a copy of this chat to him, hopefully he has a better business sense that you do