BioLife Plasma Services’s earns a 2.1-star rating from 13 reviews and 790 complaints, showing that the majority of donors are somewhat dissatisfied with donation experience.
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not being able to donate
My brother has been donating for extra cash... So, I thought i'd give it a try... So, I scheduled appointment, then had to reschedule it 2 or 3 times... So, today (sept. 20, 2019 @ 1 pm) because of my work and also being nerves about it... So, today was my day, to be a big girl and donate... But, had to sit after being checked in... Waiting for 2 manager...
Read full review of BioLife Plasma ServicesCustomer service
Went to call this location today, only wanted to ask a simple question on whether or not it would be ok to donate at this location even if I went to another location about a year ago. In the midst of talking I wasn't warned I would be put on hold and got put on hold for a brief second and then they hung up abruptly on me. Immediately called back and wa...
Read full review of BioLife Plasma Servicesassociates
I have been going to BioLife for the past six months. Everything has been decent. Until recently, the associates have kept me waiting once I am seated. I literally see the employees walking around while I have to wait 20+ minutes for someone to hook me up. It's ridiculous. What should be an hour appointment turns into 2+ hours because of how apathetic they are. I even missed a college class I had because they were so slow.
Read full review of BioLife Plasma Servicesstaff
I have been donating plasma for a year at this center I have friend who work at this center I have never had a issue until I referred 3 friends in a month and they said we acted in a rude manner and differed all of us so I did not get my buddy bonus or my 80 dollar donation they will not allow me to return to donate and when asked to be provided with s number to contact someone I was told they dont have to and hung up on
Read full review of BioLife Plasma Servicesevery single time my husband gets to platinum status, they have a reason why he can’t donate.
Four times my Husband has reached platinum status, which pays out $90 week for the 2 weekly donations. No issues what so ever, then suddenly once he reaches platinum status...they say something is high or something is low. Every single flipping time, so at this point I'm convinced it's intentional...to bump him back down in status, so that they have to pay you less. Do any of the others reading this, run into this same problem? I am curious if this is an issue, at all of their locations?
staff
I scheduled an appointment at 9am the line was out the door I didn't get seated until 11am when I did last time I was here I had issues with a machine I told the staff that and it took 2 hours last time and they said it doesn't matter you have to take it or leave, I don't understand how it should take 4 hrs and how I can be forced by 2 biolife staff menebers to be on the exact same machine that had issues last time while moving the guy behind me when he asked and forcing me her name is Rebecca is the staff that forced me to sit at 105 after me telling her it didn't work last time The 2nd staff members name is kierra she cared about the guy behind be he got to move to section blue for the same reason, I have never felt so disrespected, discriminated again like I did today by your staff I'm reporting this to every female rights activist I can find to the BBB on fb everywhere I can think of that's so uncalled for
computers were down at my location and I was unable to receive my donor fee.
I went to the Biolife Plasma service location at my appointment time and the computers were down. I am unable to donate today and will not receive my donors fee. I am upset about that the computers are down and I am still not awarded my fee because it is not my problem. I should still be paid since I was there for my appointment. That's what good customers service would do!
website, app, and customer service
I set two appointments for this week through the app. I've tried to go on the app to reschedule those appointments all week and the app won't let me sign in. I tried to reset the password and it states that my user ID does not exist yet I have had emails sent from BioLife to that very same address. I went to the website on my desktop and the website won't...
Read full review of BioLife Plasma Servicesapp
I tried using the app recently to schedule an appointment, and it logged me out of my account and won't let me log back in. I tried clicking the forgot password link, but it is telling me my email is not associated with an account, even though it is and it has been for 2 years now. I'm not sure what to do because I can't sign in to schedule an appointment on the app, and the entire website is down and not working either.
Read full review of BioLife Plasma Services and 2 commentsBiolife app
I have had nothing but Problems trying to log in. I've try to call the Douglasville Ga center where I have Been going. I can't make an appointment, I can't see Anything from biolife app, I've call 4 times today and left 2 messages. I have Still Not heard from Anyone at biolife. So I'm going tomorrow to see if Anyone there CARES enough about Donors to HELP...
Read full review of BioLife Plasma Servicesfull service
I got a call saying im not allowed back because I had a needle mark on my arm when I addressed it the minute I walked into the door; I still have a doctor's excuse for the day I went to the hospital yet she wants to tell me; an iv doesn't leave a needle mark.? She must be dumb and to basically call me a crack head is beyond me I even offered to being her the hospital note; rude and judgemental
Customer service, mishandling of patients blood samples
When I first decided to come and register to be a donor at BioLife I had a problem with this location for this company which has just opened here in Tempe, AZ. From the first time I stepped in the door, alot of the staff there is women, and I mean about 95% of the staff are females and they are so entitled and rude acting to say the least. So I've donated...
Read full review of BioLife Plasma Servicespoor service on referral
I recently decided to start donating plasma because the promotions looked so good. Well after my second donation and onto my third, I was told when trying to sign into my questioner that I needed to see an employee. So turned out I had to see a nurse. When walking into the nurses room, she said, "So you are here for a protein redraw?" I responded, "I never had one done in the first place." She looked it up on the computer and confused said, "Hmm, you are right. Well we have to give you one and you can not donate until we receive the results." When I asked how long that would take I was told "At least a week." Well that conveniently made it so I would not qualify for the promotions anymore and when I told her that she said, "Well there is always next month." Well next month doesn't have the new donor promotion. So in total they were screwing me out of $200. I told her I am done then because this is a bunch of bullcrap. I was never told I needed a protein draw, and let alone never had one to need a redraw, and then was screwed out of the 2 promotions. I walked out the door and will never return unless they were to make this right.
referral
I have a coupon for 150 a referral I referred 4 people only been paid out for 2 they only paid me 50 for the 3rd and 50 for the 4th idk why but Everytime I refer someone this happens I try to bring you all business but I'm not getting paid out right I'm just trying to get it worked out I thank if I take the time to bring people in they should take the time to keep there word and pay me what I was told I just want this resolved I have contacted my lawyer to get it figure out a legal way but I figured I would try this first before going down that route
pay for plasma
I returned for my second visit in one week. Was there Saturday. This location for some reason is closed Monday so I returned Tuesday. Was paid only $20 each time! Suddenly after two years of going through this they changed the rules to the pay?! 5 hours including driving silent and having a needle pushed all the way through my vein for $40 is probably illegal and definitely wrong. I want my money you agreed to!
referral amount code was not properly enter so I did not receive the right amount
I had a referral which they submitted when doing the physical and initial donation. My name was put in as the referral person. When the second donation was finished I received $50 instead of the $150 which is what I got via email and gave to the person which I referred. So instead of getting the $150 I only received $50 therefore I was cheated out of $100 dollars.
Management/supervisor
On second donation, I was told that I needed a doctor's note since I brought up the fact during the first donation that I had a fractured hand. It had been several weeks and I didn't see what would prevent me from donating plasma. Even my primary care physician agreed. Yet he provided me a note. I brought in the letter Tues, the staff mentioned that I would...
Read full review of BioLife Plasma Services and 1 commentbiolife associates
I went in to donate along with my wife. Unfortunately I was unable to donate because there was something wrong so I was disconnected and went to wait on my wife. There was another person behind me waiting on someone I imagine. I'd been waiting and from time to time I'd look for my wife. One of the Plasma associates came up to me and ONLY me and asked what I was waiting on. I then aid I was waiting for my wife and was told, "just making sure, " and the BioLife Plasma associate didn't stop to ask the person behind me what they were doing. I found that very offensive and prejudice.
poor customer service/failure to recognize coupon
I have been going to Biolife in Greenville for a little over a month now. At first I really enjoyed the experience . For the most part everyone was nice. I went in yesterday for my fourth donation which I assumed would be the donation in which I received 70$, However I was wrong I was just over the thirty day time frame for that which I wasn't ever made...
Read full review of BioLife Plasma Services and 1 commentcoupon denial/ false information
I received a coupon for an exclusive buddy bonus stating that if I brought in a new donor that I would receive $150 and the new donor would receive $300 in the first five donations. Upon showing up for the appointment for the first time donor the clerk at the front refused my coupon, told me there was no such coupon even though she didn't look at it and...
Read full review of BioLife Plasma ServicesAbout BioLife Plasma Services
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BioLife Plasma Services Contacts
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BioLife Plasma Services phone numbers+1 (800) 828-2088+1 (800) 828-2088Click up if you have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 12 12 users reported that they have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number Click down if you have unsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 57 57 users reported that they have UNsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number
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BioLife Plasma Services emailsbiolifemarketingandcommunications.us@shire.com100%Confidence score: 100%Support
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BioLife Plasma Services address1200 Lakeside Drive, Bannockburn, Washington, 60015, United States
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BioLife Plasma Services social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025
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I too have been short on bonuses
This happened to both my husband and I! Also I’ve never seen anyone turned down to donate but now the platinum program is here and 5-10 people every time I go are deferred for something to high or low! Came here to see if it’s common!