United States - 40509
Ordered my book on the 9th of September, didn't arrive until the 24th. Paid for higher priority shipping as they give that option, not knowing that it was a scam. Promised date was the 15th with that extra payment on shipping (almost $10 extra). I emailed multiple times about my refund on the pointless payment on shipping as my order was most definitely not prioritized at all. Didn't receive any reply until today (Oct. 1st) and they themselves said that the higher payment options on shipping don't make it ship faster at all amongst saying that it did deliver on time which was nowhere close to what happened even with the new delivery date they gave me on their package tracking which was the 20th (that I only found out days after it was originally supposed to be delivered.) They're literally misleading and stealing money from people. They're refusing to refund the shipping I paid when I could've just selected free shipping and got it on the same date or not used them at all as I could've gotten my book anywhere else in less time. Horrible customer service, horrible business. Their books are also not lower pricing either, get your books literally anywhere else. Amazon has way lower prices and guaranteed shipping for what you pay and also don't treat their customers like trash. DO NOT BUY FROM HERE ITS A FREAKING SCAM. THEYRE JUST STEALING MONEY FROM STUDENTS WITH NOTHING TO SHOW FOR IT. NOT WORTH IT AT ALL. IM LIVID.
After reading many reviews that sound a lot like what I am dealing with, I have a feeling my situation will...
Run as fast as you can away from this business. I ordered a book from the company and was immediately charged...
Update 9/12/18 Biggerbooks.com received the return of my college algebra book on 8/27/18. It has been 16 day...
I placed an order for a textbook I needed on 8/25/2018. I paid extra for 2-day shipping as I needed the book before my exam. It is 9/11/2018 and I haven't received my book!!! I have tried to chat with them and the First Lady ignored my message and closed out of the chat. Which I have a picture of. Then I tried again and they said it was shipping from one of their vendors to wait more. I already purchased the book from another source and i have been trying to cancel with no success. They're doing fraud that's all they're doing with students. Books aren't cheap! I'm out out $250.00 plus $150 for a different book with no answers!
Bought a textbook from www.biggerbooks.com and had the worst time. They promised fast shipping and when my order did not arrive I asked about my order status and they claimed that order was shipped. Then I asked for a tracking number and got another empty promise.
I contacted their support and asked them to cancel my order and they said that I have to wait for my book and then I have to ship it back and that was the only way to get a refund. What a joke.
Then they said that I will have to pay for return shipping, and will be charged a restocking fee! I must say that Biggerbooks has the worst return policy.
Will not buy from them again!
I ordered a new book from them and received, after a pretty long shipping time, a clearly used book with a cracked dvd in a broken case. After several attempts to contact them I finally got a note that they would take a return. This is a college text book - if I wait for anotuer book to arrive from them the semester will be over. They are slow to ship and absolutely lie about the quality/condition of their items. I hope someone finds this review before making the mistake of ordering from them!