BigBadToyStore
Reviews and Complaints

This is a long overdue review but FedEx lost my package (a limited edition statue) and as a last resort, I called BigBadToyStore customer service to see what my options were. I knew there wasn't much that BigBadToyStore could do since FedEx was the one who lost the package but David (the person who picked up the call) was super amazing, suggested I waited a little more just incase FedEx suddenly finds the statue while putting a new statue on hold. He called FedEx himself to see what was going on AND even after the call with me, he made sure to call and email me back every week to check how the status was going. FedEx did eventually find the package after a month but I just wanted to note how personal BigBadToyStore's customer service was. Thank you so much David!

As I have ordered from Big bad toy store a few times some big orders some small orders I have never experienced a problem my shipments came in undamaged as they should as if I was going to resell them that's the biggest yay of them all the timing of the shipment was absolutely perfect so here's my yays as far as my nays I don't have any customer service was profound how easy it was to order pay and receive my goods the quality in which I got for the goods that I got are of that collectors status thank you big bad toy store for your price point and not scalping thank you big bad toy store for the quality of service that your customers deserve and thank you big bad toy store for timely shipping care of packing yay yay yay yay yay order from this company you'll be glad you did

I use this website frequently to purchase figures. You simply can't beat the $4 flat rate shipping. A lot of people writing these reviews complain about the $4 flat rate but I'm going to assume that none of these people are collectors and just cheap. Where else can you order $300+ worth of stuff, keep it on layaway and then get it all shipped for $4? NOWHERE!
The customer service I have also found to be personable and exceptional. I've had 1 or 2 issues with my orders but they always answer the phone and they always help until the issue is solved. I work in customer service so I see firsthand how for every negative person leaving a negative review there are over 1,000 super satisfied clients that never do. Don't let the few people on here fool you with their nagging and complaining. This is a great store with great customer service, cheap shipping, competitive pricing and exceptional quality.

I've been using BBTS for many, many years and they have been consistently terrific throughout. Only recently did I utilize their "Pile of Loot" feature. I say recently... but I've been building my pile for a year and a half! The store policies say they ship POLs after 6 months, so either someone there likes me or I was being quiet enough not to be noticed. Either way... it was pretty nifty coming home one day to find a box the size of a small refrigerator siting on my doorstep, packed with all kinds of wonderful things that I had squirreled away over the last 18 months. And I should mention the packaging - these guys must have degrees from Tetris University, cause they assembled my shipment into a near-perfect block w/ plenty of packing materials all around it to make sure nothing shifted or got crushed.

In summery, I will definitely continue using BBTS as long as I keep collecting cool things. They know their stuff and it shows!

I have been buying figures for 3 years now and I have used all the on-line stores (R.I.P. DorksideToys). BBTS web-site is by far the best and easiest to use and to the best photos possible. BBTS will hold your items (if you want) so you can consolidate more items and save on shipping cost. You can build a BBTS balance credit or receive a full refund (within 7 days) for cancelled items, super easy. BBTS ships within 72 hours and that is rare nowadays. EE waited 9 days to put a shipping label on my items and the items got to me 3 weeks after purchase, not acceptable. BBTS packages well and items come in near mint condition even when standard grade was what was paid for. BBTS Customer Support answers the phone immediately and handles business with no attitude. The prices for items are a couple of dollars higher than other places but you are paying for good service. BBTS is also starting to sell exclusives that are usually limited to places where the shipping experience is hell. With BBTS there is no stress, I highly recommend this store.

I've ordered from BBTS a few times now and I've NEVER had an issue. Everything shows up in great condition and is packed extremely well. Yes, it can take a few days for them to ship at times, but I'm sure it's because they are busy and let's face it, no ones going to die because their package didnt get shipped out within 24 hrs lol. Pre-orders have been taking a while, but how can they ship what they dont have? They are waiting for the product the same as the rest of us. Rest assured, you WILL receive it as soon as possible. Honestly, The only bad reviews I'm seeing are from pretentious, impatient, and arrogant people who seem to think that only their time and money matter and that people should bow to their every whim. Look, I LOVE my action figures, but at the end of the day, they are just plastic and I'm not going to die because the store shipped them on a monday instead of Friday and took the weekend off. Plus, the pile of loot feature allows you to put as many items into it as possible, and will ship them ALL for only $4! That alone is pretty awesome. Especially when you have people on ebay who charge shipping that costs more than the item itself... long story short, trust BBTS, they are amazing!

I have bought from BBTS a few times in the past and been happy. Then I ordered two Transformers that were faulty. I complained and Customer Service was great. I asked for replacements but they said that I should keep the faulty ones and they would refund the money, then I could reorder if I wanted to. They refunded promptly and I re-ordered promptly. They took the money and then NOTHING happened. No money, no toys, no communication. I complained and got no response, I emailed again and got ignored again. I complained through PayPal and still no response. So I say: If you have been happy with BBTS then quit while you're ahead. If you're thinking of placing an order: don't take the chance. Big BAD Toy Store are well named, save your money.
THAT WAS MY ORIGINAL POST. Please read on, I would like to completely retract my original post. As I said above they did respond and it went straight to spam (heaven knows why as it never did before) and my computer decided that I didn't need to see the spam file. Luckily my phone showed the spam file. We have sorted everything out to my complete satisfaction. I an VERY HAPPY with BBTS and would strongly recommend them. The problem was, technically, mine as it was caused by my computer but once we actually communicated they bent over backwards to resolve everything. I look forward to doing business here again.

I preordered about 15 gundam model kits around January 2022 from this website, based on a recommendation of a friend who buys collectibles here. Big mistake! As of mid-August 2022 0 of these preorders have been fulfilled, and I have been periodically cancelling these preorders because I am able to find them easily somewhere else, from domestic retailers that understand how to actually order product from Bandai/Bluefin. I currently now only have 3 gundam kits preordered here, and expect this to become 0 once these kits get reprinted in the next couple of months and are made available for online retailers that know what they are doing.

They give you an estimated delivery date (usually the current month), and when a new month rolls around, the estimated delivery date becomes the month you just entered. What once was an estimated February 2022 delivery becomes March 2022, April 2022, etc). My preorders have an estimated delivery date of August 2022, and I have zero expectation any of these will arrive this month, even if these kits are actually shipping to retailers this month. On September 1st the estimated delivery date on my remaining items will be September 2022, and *surprise!they won't be delivered then either.

All that is available are mostly decals and p-bandai kits that aren't moving; their existing stock seems to have remained wholly unchanged since I first visited on January 2022. It was hard to tell how bad their process was because *everyplace you could buy gunpla in the US in January 2022 was struggling stock-wise. Look, I totally understand that these kinds of shipping issues were very very normal for the last couple of years. It's what made me preorder here; the usual places I buy gundam kits were pretty dry. Production/shipping has since (slowly) ramped back up and while other gunpla sites are starting to pick back up again with inventory the last few months, this website clearly never got the memo. While they may be good for toys or whatever they are just not good at all for gunpla; you are better off going to literally any of the other online stores that sell these model kits. The only positive thing I can say about them is they are the only place I've seen that doesn't take payment on preorders. It's almost like they know that they probably aren't getting any of these items in stock.

The BigBadToyStore website is a great place to find all sorts of toys and collectibles. However, there are a few things that could be improved. One issue is that the website doesn't always accurately reflect the availability of items. For example, when an item is sold out, the website will often list it as "pre-order" even if it's no longer being manufactured or sold. This can be frustrating for customers who think they're pre-ordering an item that will eventually be restocked, only to have their order cancelled later on.

Another issue is that the website can be a bit confusing to navigate. There are a lot of different categories and subcategories, and it can be hard to find what you're looking for. Additionally, some of the product descriptions are a bit vague, which can make it hard to know exactly what you're getting.

Despite these issues, there are a lot of things to like about BigBadToyStore. The selection is huge, and there are a lot of hard-to-find items that you won't be able to find anywhere else. The prices are also generally pretty reasonable, and the shipping is fast and reliable.

Overall, if you're a toy or collectible enthusiast, BigBadToyStore is definitely worth checking out. Just be aware that there may be some issues with inventory management and website navigation.

BBTS used to be a great place to buy toys and collectibles, but lately their shipping has been a real letdown. As a long-time customer, I've noticed that their processing and shipping times have become downright insane. Even though they offer $4 shipping, it's extremely slow and I've had to wait up to a month to receive my packages. It takes them two weeks just to ship my order, and then another two weeks for FedEx to send it on a US tour. It's frustrating to have to wait so long for my items to arrive.

What's even more frustrating is that there's no reason for it to take so long to process an order. I recently decided to pay for one of their "faster" shipping options, but it still took them a week to process my order and my package still hasn't arrived. I placed my order on June 14th, and today is already the 30th. I'm seriously considering not buying from them again.

If you try to contact BBTS for help, they're not very helpful at all. They always use the COVID excuse for everything, but other online stores I use have no problems shipping right now. Some of these stores are even mom and pop shops, yet they still manage to ship out extremely fast. It's frustrating to see BBTS fall behind like this, especially when they used to be so reliable.

I recently placed an order on BigBadToyStore's website on a Wednesday, but it has been four days and my order has yet to ship. I was hoping to receive my items quickly, but at this rate, I could have ordered from Wish and received my products faster. I decided to try out BigBadToyStore to see how their process compares to other online retailers such as eBay, Amazon, and Walmart. Unfortunately, my experience with this store has been quite disappointing.

Their order processing and delivery times are not up to par with other online retailers. I would not recommend ordering from them if you are looking for a timely delivery. It seems like they take your money and then take their sweet time processing and shipping your order. If you are not patient and do not want your money tied up for an extended period of time, I suggest looking elsewhere.

I ordered only two items to test the waters, but I am already considering canceling my order if I do not receive a tracking number with an actual delivery in process by tomorrow. I am not talking about just a label being made, which could take another few days for them to drop off at the post office or with their chosen carrier. I want to see that my items are actually on their way to me.

Overall, I would not recommend BigBadToyStore unless you are willing to wait a few days or even a week or more for your order to be processed and shipped. The longer they take to ship my items, the less faith I have in this store. I hope they can improve their order processing and delivery times in the future to provide a better customer experience.

I have to say, my experience with BigBadToyStore (bigbadtoystore.com) was not great. Their so-called "customer service" left a lot to be desired. It's hard to even call it that, to be honest. I had a few issues with my order, and it took weeks for them to even process it. And that was for items that were supposed to be in stock!

If you're thinking about pre-ordering from them, be prepared to wait even longer than you would with other retailers. And when your items finally do arrive, don't be surprised if they're damaged. That's what happened to me.

Trying to return those damaged items was a nightmare. The whole process was just terrible. I don't know how they manage to stay in business with such poor management and rude customer service.

I did a little digging and found out that they source their inventory from EntertainmentEarth. That's why they're so slow - they have to wait for their allotment to ship to their warehouse. And their staff seems to be pretty lazy, too. They're only open until 3pm and closed on weekends, so you can expect long delays with processing your order.

Honestly, if you want quality service, just buy from EntertainmentEarth directly. That's what I'll be doing from now on.

I've been wanting to get my hands on the Griffin Legion from the Lucifer brand for months now, and it was a real challenge to find one that wasn't a pre-order. But finally, I stumbled upon BigBadToyStore (BBTS) and they had it in stock!

I was a bit worried though, because the only pictures available were professional ones and I had no idea what the actual product would look like. However, there were a few pictures of a "B-grade" version of the figure, which had some slight differences in pose, wings, ears, details, and colors. I was able to compare these pictures with the professional ones and see the differences for myself.

The shipping was pretty fast, considering it was coming all the way from the USA to Europe. Thankfully, nothing was broken during transit. However, I was a bit disappointed to find that the figure I received was actually the "B-grade" version, rather than the one in the professional pictures.

I had a feeling this might happen, as I had done a lot of research beforehand. I even contacted the store a few months prior to my purchase to ask for pictures of the actual product (not just the professional ones), but they refused to show me.

Despite my concerns, I decided to take the plunge and purchase the figure anyway, based on the many positive reviews I had read. And I'm happy to say that I'm not too disappointed with what I received. Sure, it's not exactly like the professional pictures, but it's not too far off either.

To help others who might be in the same boat as me, I've included some pictures of my figure alongside the professional ones. Hopefully this will give you a better idea of what to expect if you decide to purchase from BBTS.

So, I had a bit of a rough time with BigBadToyStore. I ordered a pre-order for my son's birthday present and was excited for it to arrive. However, when I got home, I saw an email saying that my payment couldn't be processed because my address didn't match their records. I was pretty upset about this, so I decided to give them a call.

I left a voicemail asking what was going on, but I don't think I was being too aggressive. I also sent an email saying that they had a time limit to respond because this was just ridiculous. Eventually, Derek called me back and told me that my financial institution had refused payment. I tried to explain that I didn't pay through my financial institution, but he just kept blaming my credit card company.

Then, he told me that he couldn't confirm what was on file for my address, which I thought was pretty ridiculous. I mean, how can you not confirm someone's address? When I tried to push back, he just hung up on me! Can you believe that?

After that, I got an email from Rebbekah, who was supposed to be a supervisor. But she didn't really help me out either. I've been trying to get in touch with them, but no one has responded to me yet. So, I decided to report them and let people know about my experience on Facebook.

But then, when I tried to deactivate my account, I found out that I'm now restricted from using it! I mean, come on, who's really in the wrong here? It's been a frustrating experience, to say the least.

So, I made an order with BigBadToyStore and they said they couldn't process it because of my billing address. I know for a fact that my billing address is correct, and I've used this card for other online purchases recently. I have plenty of credit available, too. I tried calling them, but I had to leave a message. Eventually, someone called me back and told me to resubmit payment through my account. But, when I went to my account, there was no option to resubmit payment. I called them back and the agent told me he couldn't reprocess the payment. As an attorney, I can say that they were negligent in processing the payment correctly. I spent all day trying to resolve this and even had to spend an hour on the phone with my credit card issuer to confirm that there was no reason the payment wouldn't go through. It's unbelievable that a business would turn away sales during this time. Their poor business practices are unacceptable and I plan on filing a complaint with the BBB.

I recently had an experience with BigBadToyStore (bigbadtoystore.com) that left me feeling frustrated and disappointed. I attempted to return an item that I had ordered, but was met with resistance from the very beginning.

One thing to be aware of when ordering from BBTS is that they consider the plastic bags that manufacturers use to separate items when shipping 4 or 6 items to a case to be part of the packaging. If you remove the item from the plastic bag, it voids their Return Policy. In my case, I had removed the item from the plastic bag and slid the cardboard sleeve surrounding the item away so that I could see the figure. I had not played with the item or removed it from the packaging in any way. I simply had a change of heart upon seeing the figure in person.

However, BBTS treated the item as if it had been hermetically sealed and needed to be returned in such a manner. I was frustrated by their strict return policy, which left no room for exceptions or special circumstances. As a long-time customer of BBTS, I had never had any issues with their offerings, shipping methods, or customer service before this experience. But now, I am rethinking whether BBTS is a viable source for my collector needs.

It's important to note that BBTS is not like an Amazon store where returns are easy and hassle-free. Unless you are 100% sure that you want the item, you may be in for a "Let The Buyer Beware Moment" if you try to make a return. Overall, I was disappointed by my experience with BBTS and hope that they will reconsider their strict return policy in the future.

I preordered a Deluxe Amaterasu Nendoroid from BigBadToyStore back in September of 2020. The release date was scheduled for November, so I was excited to get my hands on it. However, as time went on, I noticed that the estimated arrival date kept getting pushed back every time I checked the status. I tried contacting their tech support, but all they told me was that they were having technical difficulties due to Covid and that the shipping would be delayed. I understood the situation, but it was frustrating not to have any information about my preorder.

Months went by, and I kept waiting for my Nendoroid to arrive. However, by July 2021, I had given up. I canceled all my delayed preorders from BigBadToyStore. The problem was that it had been so long since the original release date that every other store that got Ammy had already fulfilled their preorders, and they were sold out of their regular stock. I was never able to get my Nendoroid, and I ended up ordering the Oki statue from a different store instead.

To this day, Ammy is still available for preorder, a full year after I preordered it originally. I learned my lesson and will never preorder from BigBadToyStore again. I have another preorder of Pop Up Parade Blake that is sold out and unavailable anywhere else, so I'm stuck with this preorder. Unfortunately, she's already been delayed for a month too, and I'm afraid it will keep happening.

In conclusion, I cannot speak to their non-preorder business, but I highly recommend that you never preorder from BigBadToyStore. It's just not worth the frustration and disappointment.

I have been buying TBLeague / Phicen figures from various online hobby stores and eBay, but I have noticed that BigBadToyStore (bigbadtoystore.com) is always the last to receive their stock. Even after a month, they still have items on pre-order while other sellers have them in stock and ready to ship. It's frustrating because I want to get my hands on these figures as soon as possible.

For example, the TBLeague Queen of Vampires Narama Huntress of Men 1/6 Scale Figure is still in pre-order status on BBTS as of June 19, 2019. However, another online hobby store in California had this figure in stock and ready to ship on May 10, 2019. Even a few US sellers on eBay had this figure in stock as well. I ordered one and received it on May 15, 2019.

I have ordered a few figures that were already in stock from BBTS and chose their $4 flat rate shipping. It takes about 1.5 weeks to arrive from the order date, but it usually takes 3 or 4 business days from the day you order before they even ship out. I understand that it's the cheap flat rate, but the SLOW as molasses FEDEX Smartpost shipping was the method used.

In conclusion, I would suggest AVOIDING pre-orders from BBTS. Unless you want to be the last person on earth to receive the item, it's better to SKIP or NOT ORDER pre-orders. It's frustrating to see everyone else with the item while you're still waiting for it to arrive. Smh.

I am so tired of waiting. I think I will leave a thousand negative reviews in order to finally get their response.
Eac process takes so long. I don't know if they are new in this business, at least they act that way. Slow processing, slow shipping, and delivery. All of these things take forever.
Horrible. It took 4 months to get my order. 4 months from the order placing to the delivery.
No way will I order from this website. It's awful.

I bought Batman Dark Knight Toy from the website www.bigbadtoystore.com. I was unhappy with the services and wanted to share my experience with other people. I got the order and it turned out that the toy was broken. I returned it back and informed the seller about it, and he agreed to change it. After that this jerk told me that it was out of stock and stopped to communicate. I have no idea how to get money back. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.