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Big Lots - bait and switch

L
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5:13 pm
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On October 23 Big Lots advertised a Cuisinart Thermal Coffeemaker with gold-tone filter basket for $49. Being a bit disabled, I sent my stepson to their Webster store to purchase it. A store employee pointed out the "advertised" maker on a shelf and he purchased it using his bank debit card. However, when he brought it to me it was not the one advertised, a glass pot instead of a stainless steel thermal pot. The maker had been sacked at checkout and being a windy day, evidently a gust blew away the receipt tucked under his thumb on the way to putting it in his car. Now Big Lots refuses to exchange it for the advertised model nor even give a store credit. We've never asked for cash.

After a rude store employee hung up on me on the phone, I have sent a half dozen emails to Big Lots ([protected]@biglots.com) only to receive obstinate answers saying there is no way I can take the coffeemaker back for exchange or a store credit even though I have a bank statement showing that Big Lots debited my account that day for $53.

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P

I am a regular customer at the Big Lots in Hammond, LA and wow YOLANDA IS THE BEST IN ASSISTING ME IN ALL MY NEEDS SHE is a wonderful worker please let her know that the lady from MS said thanks! A SWEET YOUNG LADY!

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L
Aug 12, 2013 5:13 pm

I was shopping in your store #1620 in Jackson, TN I shop there all the time I dont care when I go there Linda Deberry is always happy and friendly u really need a lot of employees like her. She just give u a reason to come back again and again

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J
Apr 04, 2013 5:13 pm

Visited the Brunswick, Ga store today to return a bedspread in the original packaging... never been open.
Local store as well as corporate office REFUSED to give me a credit or cash refund w/o the sales slip, which has been lost.
I've been a constant shopper at Big Lots through the years and this is the very first item I have ever wanted to return.
I WILL NOT SHOP THE STORE IN THE FUTURE and WILL SHARE MY EXPERIENCE WITH EVERYONE I MEET> YOU HAVE LOST A GOOD CUSTOMER! :(

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S
Mar 08, 2013 5:13 pm

This is to comment on our Big Lots Mentor store. Recently I purchased some furniture with the 20% off rewards. Dave Zajac was the employee who took care of my purchase. I would just like to say, it sure would be nice to have more employees treat us as effiecently and courtious as Dave was. Also he knows his postion very well. Stock numbers by memory. He handled my first furniture shopping experience in a professional timely fashion. In closing, a big shout out to Dave

This comment is to commend Dave Zajac, at our Mentor, Ohio store. I recently purchased furniture during a very busy 20% off rewards sale. Dave was very busy, yet he was kind, curtious, and very efficent. A big shout out to Dave. Thank you, and I look forward to doing business there again.

Sincerely,
Sandi Potenza

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M
Mar 07, 2013 5:13 pm

This is to comment on our Brownwood, Texas Big Lots. Our Big Lots must be the best one out there...always clean and organized, which must be tricky because there is so much new, small merchandise arriving all the time. But their biggest asset is the helpful staff. I lost my handbag in the store and the clerks, Linda in particular, really went out of their way to help me find it. And I did find it with everything inside safe and sound.I am very appreciative! Thank you Big Lots and thank you Linda!

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A
Jan 29, 2013 5:13 pm

I just wanted to say that I haven't been to my local BIG LOTS! in about 8 months (Burleson, TX), only because the store was filthy, unorganized, and customer service was definitely lacking. As soon as I walked in I could IMMEDIATELY tell that the store had a new Manager (Chad Hilker). I walked every inch of the store (being in retail for 25 years myself), and was pleasantly surprised. The new manager has made a HUGE difference, and he should be proud of this store/staff. As I was checking out, I asked the cashier (Christie, I think) if the store had a new manager and she said "yes". I told her how impressed I was with the new make-over. She commented that I should "Tell him, he's right over there with the DISTRICT MANAGER." I did (2 of the nicest men I have ever met). I will continue to shop at this location and tell my friends as well. Thank you to the BURLESON, TX store for a GREAT shopping experience.

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J

I Was In The Gadston, AL. Big Lots Store About 8;30 monday Dec.17th .I was Looking For A Gift And An Employee Named BECKY Helped Me.She Was Very Kind And Helpful, And Went Out Of Her Way To Make Me Happy. I Think That Stores Need More Employees Like Becky During The Holidays !

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I received wonderful help from your employee Anthony ? at your Vero beach store #5230 He was so helpful helping everyone on Thanks giving morning. The line went smoothly and there were lots of happy customers. Because of him I am now in your Buzz club and this store is now one of my favorite places to shop. Thank you Anthony! Sincerely, Susan J. Sweitzer

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300 Phillipi Rd, New York United States
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