The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Big Boy Scooterbrand new bike falling apart

on the 25th October 2013, i bought a "brand new" big boy scooter cgl 150, only to find out that the bike i bought was starting to fall apart, i laid a complaint with the big boy company who in turn told me that they would see into the matter, but only got back with a message of i need to sort it out with the dealer. while laying the complaint, and sending them pictures of proof that parts are even broken, i received nothing back from the dealer, only emails from the company to show how the dealer was lying just to cover his own butt, after 2 months, i have not heard one thing from the company or the dealer, i demanded that after all that i have been put through that they give me a better bike, which the dealer sent a response to the company to say that if he wants a better bike he can gladly come and purchase it, i mean this is stupid, you sell a bike that turn out is dangerous to the driver and you just want to cover your butt. i returned an email to big boy themselves and now my email wont go through to them, what the hell? i need a solution here not more problems. so when am i going to get anything back about this??????

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