BHLDN

My experience with BHLDN was absolutely terrible. I was a bridesmaid for a BHLDN bride and I will never use them myself. I have talked others out of using them due to their terrible customer service. I was told to order two sizes of a dress because the measurements online didn't seem right and the dress was running big for some people. So, I ordered two versions and was told I could return whichever didn't fit within 30 days. Well, the dresses turned out to be on backorder and came several weeks apart. I ended up liking the second dress better but they wouldn't let me return the first dress since it fell out of the 30 day window. They said I could have store credit. I do not need store credit, obviously! I sent 6 or 7 emails, none were returned. I called and asked to speak to a supervisor and I was told I couldn't speak to a supervisor until they got my dress back! Hell no, I'm not sending you a dress that you are only giving me store credit for! I'd rather sell it for whatever pennies I can get since I will never ever shop with BHLDN again! Insanely disappointed. Customer service could not be worse. Beware!

I was really excited to order from BHLDN, but my experience was a total disaster. I ordered two dresses for a wedding I was going to be a bridesmaid in. The website said that the dresses ran big, so I ordered two sizes just to be safe. When the dresses finally arrived, they were on backorder and came weeks apart. I ended up liking the second dress better, but when I tried to return the first dress, I was told that I couldn't because it was outside of the 30-day return window. I was so frustrated! I sent several emails to customer service, but never got a response. When I called, I was told that I couldn't speak to a supervisor until they received the dress back. That was ridiculous! I didn't want store credit, I wanted my money back. I will never shop at BHLDN again and I've told all of my friends to avoid them too. Their customer service is terrible and they don't care about their customers.

I gotta say, I had a pretty bad experience with BHLDN. Three years ago, I ordered a couple of dresses for my daughter's wedding and it was a total disaster. The dresses cost me around $800 and when I returned them, it took a whopping TWELVE weeks to get my refund. I mean, come on, that's just ridiculous! I tried emailing them multiple times and even had proof that they received the dresses back, but they just kept saying they were "backed up" and couldn't process the refund. It was a real headache.

To make matters worse, when I wrote a bad review on their website, they sent me an email threatening to ban me from purchasing anything on their site if I didn't take it down. Like, seriously? That's not how you treat customers. I obviously didn't remove the review, but it's just crazy that they would even try to bully me like that.

Anyway, I've tried to order a few things from Anthropologie for my daughter's birthdays since then, but every time my orders get rejected. And just today, I tried to order something from Free People and my order got cancelled because there was a "hold" on my account. It's been THREE YEARS since I wrote that review and they're still holding a grudge? That's just not right.

Honestly, I think this is a terrible way to run a business. Instead of trying to fix their mistakes and make things right with their customers, they just try to bully them into not posting bad reviews. It's not fair and it's not right. I wouldn't recommend ordering from BHLDN, Anthropologie, or Free People online. Save yourself the headache and go somewhere else.

I recently purchased a dress from BHLDN's website that was on sale for $220. Unfortunately, when I tried it on, it didn't fit quite right, so I decided to return it. However, I was surprised to find out that in order to get my money back, I had to wait 2-3 weeks. When I finally received the credit, I noticed that BHLDN had deducted $75 from my refund, and the only explanation given was "Smart Label Fee."

Naturally, I was confused and frustrated, so I decided to reach out to customer service for an explanation. They told me that the dress wasn't returned in its original condition, but they couldn't provide any specifics about what was wrong with it. I had to wait another 48 hours for BHLDN to email me back, and they finally told me that the dress needed cleaning or repair before it could be restocked.

I called BHLDN to try and get more information, but all they could tell me was that they found a hair on the dress. I was shocked that a single hair could cause so much trouble, especially since I had only had the dress for three days. Unfortunately, BHLDN couldn't provide any proof of the hair, so I was left feeling frustrated and disappointed.

Overall, I was very unhappy with the service I received from BHLDN. Waiting 2-3 weeks for a refund is already a long time, but the fact that they deducted $75 without a clear explanation was very frustrating. It took them almost a week to figure out what was wrong with the dress, and even then, their explanations were vague and unhelpful.

Given my experience, I don't think I'll be shopping at BHLDN again for my wedding or any future weddings I attend. The poor service and lack of transparency just aren't worth the hassle.

So, I gotta say, BHLDN is a bit of a mixed bag. On the one hand, they've got some really cute dresses and accessories for weddings and special occasions. But on the other hand, they can be a bit frustrating to deal with.

One thing to keep in mind is that some of their styles and sizes sell out pretty quickly, and then they're gone for good. So if you're a bridesmaid trying to find a dress that fits your body type and the available options are limited, it can be a bit of a headache. And if you're not comfortable with a particular neckline or cut, you might be out of luck.

Another issue we ran into was with alterations. We were told that a size 14 dress could be altered down to a size 10, but that's not exactly a guarantee. And when you're already spending a couple hundred bucks on a dress, the idea of spending even more on alterations can be a bit daunting.

To make matters worse, the customer service wasn't exactly stellar. We tried ordering something to try on at home, but when we went to return it, they claimed they never received it. Not exactly confidence-inspiring.

All that said, BHLDN does have some really lovely dresses and accessories, and if you're lucky enough to find something that works for you, it can be a great experience. But if you're looking for a stress-free shopping experience, you might want to look elsewhere.

I was really excited to find the perfect top for my wedding dress on BHLDN's website. They had it in stock in the color and size I needed, so I placed my order right away. However, when the item arrived, I was disappointed to find that it was the wrong color. I had ordered the almond color, but was sent an ivory/nude color instead.

I called BHLDN's customer service to exchange the item, and they were very helpful. They told me that the item was listed as out of stock until May on their website, but they assured me that I would receive the correct color in a week or so. They also told me to hang onto the wrong item until the new one arrived.

After a week went by, I still hadn't received any tracking information for the exchange. I called BHLDN again, and they gave me the wrong exchange number. However, they were able to find my order and told me that it was on the way. I was worried because the website still said that the color and size I needed wasn't shipping until May, but the customer service representative checked with her supervisor and told me that I would receive the right item.

Unfortunately, when the item arrived, it was the wrong color again. I was frustrated and called BHLDN again. This time, the representative told me that I would have to wait until May to receive the correct item. I didn't want to wait four more months, so I asked for a refund instead. The representative was able to process the refund for me, but I'm worried because other reviews have said that it took a long time to receive their refunds.

Overall, I was disappointed with my experience with BHLDN. While their customer service representatives were helpful, I was frustrated that I received the wrong item twice and that I had to wait so long to receive the correct item. I'm now looking elsewhere for my wedding dress.

I went to BHLDN to find the perfect wedding dress, and I was lucky enough to find it! The lady who helped me was really nice and told me that there were only four dresses of this style left, so I knew I had to order it right away. I placed my order, and I was so excited to receive my dress. However, two days later, I received an email saying that my dress was on back order and wouldn't be shipped out for another month. I was really disappointed because my wedding was coming up soon.

I decided to call customer support to see if there was anything they could do to help me. They told me that the size up in the dress was available to order, so I cancelled my first order and ordered the size up. I was relieved that I would still be able to get my dress in time for my wedding. However, two days later, I received another email saying that the dress was on back order again and wouldn't be shipped out for another month. I was really frustrated at this point because I had already cancelled my first order and ordered the size up.

I decided to wait the whole month for my dress, and when the day came to have it shipped, I called customer service to make sure everything was on track. To my surprise, they told me that the shipping date had been pushed back again without any notification. I was really upset because I had been waiting for so long and they had told me that they had the dress in stock. BHLDN just kept leading me on, and I didn't know what to do.

It has now been 40 days on back order, and customer service just told me that I should probably find a backup dress. I am really disappointed in BHLDN because they didn't keep me informed about the status of my order, and they kept pushing back the shipping date without any explanation. I don't understand why they would do this to their customers. I would advise anyone who is interested in dress shopping to avoid BHLDN.

I recently made a purchase from BHLDN in mid-January and unfortunately had to return the dress on January 31st. The material of the dress was cheap and everything seemed to stick to it, which was not ideal for my wedding day. I made sure to carefully roll the dress to remove any little hairs before returning it. However, to my surprise, I received the dress back on March 8th (6 weeks after I sent it back) with a letter stating that they will not accept the dress due to a few hairs being stuck to it. I was shocked and disappointed as I had taken great care to ensure the dress was in perfect condition before returning it.

To make matters worse, I was unable to return the dress to the store as it had been over 30 days since my purchase. However, BHLDN had the dress for 6 weeks and did not mention anything about the hair until I received the dress back. I even called during that time and was told that they received the dress and it was going through the process, which takes 2-3 weeks, not 6 weeks. I was also told that I would receive an email and my refund soon, but that did not happen.

I was planning on ordering a more expensive dress and bridesmaid dresses for my wedding from BHLDN, but after this experience, I will not be ordering anything from them. As a bride, planning a wedding is already stressful enough, and I thought getting the dress would be a fun part of the process. Unfortunately, this was not the case with BHLDN.

On a positive note, I did have a wonderful experience with my stylist Andrea in the Westport store. It's a shame that the company's policies and procedures do not match the level of customer service provided by their employees. I would advise other brides to stay away from BHLDN and look for other options.

So, I gotta say, my experience at BHLDN was not great. The customer service was kinda meh, like they were in a hurry to get me out of there. But I found the dress I wanted and ordered it in the store, thinking it would be a piece of cake. But nope, I waited for two whole months and the dress never showed up! They said it was on back order, but when I called to check, they said it would ship in a day or two. But it didn't. So I called again and they said the dress was damaged and they couldn't sell it to me. They offered me a discount on something else, but when I looked online, my first choice dress was magically in stock. I called again and got a different person who said they would overnight ship it to me. I gave them my credit card again and placed the order again. And you guessed it, it never came. I was freaking out, but luckily I found a beautiful dress at a local shop in Seattle that was on sale and I could take it home that day. I called BHLDN to cancel the order, which hadn't even shipped yet, so that was no biggie. But seriously, the whole experience was a hot mess. Their communication in store and on the phone was not what you want when you're shopping for a wedding dress.

Listen up, folks! I gotta tell you about my experience with BHLDN and their wedding party dresses. Let me tell you, it was a real doozy. So, I'm one of four bridesmaids and we all ordered our dresses a whopping 6 months ago. But, let me tell you, it was not smooth sailing from there.

Three out of the four of us had some real issues with getting our dresses. One of us got a dress with some real shoddy stitching, and two of us (including yours truly) kept getting notifications that our dresses were on backorder. I mean, come on, BHLDN, get it together!

So, finally, my first backorder date rolls around and I call up customer service to see what's going on. And what do they tell me? That my dress is on backorder again! I mean, seriously? So, I wait a couple more weeks for the second backorder date to arrive, and what do they tell me this time? That the dress is completely out of stock! Can you believe it?

Now, I'm a bridesmaid, so I can't just show up in any old thing. I gotta match the others, you know? So, I ask if there's anything they can do to get me the dress I ordered. And what do they say? That they can arrange it. So, I wait a couple more weeks, and what do I get? A cancellation notice! I mean, come on, BHLDN, this is getting ridiculous!

So, I call up customer service again, and they tell me the dress is on backorder AGAIN. I mean, are you kidding me? This time, I ask to speak to a supervisor, and let me tell you, it was like pulling teeth to get any real answers out of them. The whole time, they kept telling me it was on backorder, but I know how these sites work. Cancellation notices don't just get sent out for no reason! Finally, they admit that the dress is completely out of stock, and I have no choice but to pick another one.

But here's the kicker, folks. The wedding is at the end of this year, and all of their dresses are on backorder! I mean, can you believe it? So, let me give you a word of advice. If you're thinking about ordering from BHLDN for your wedding party, don't do it! Save yourself and your bridesmaids the headache and go somewhere else. And if you're really set on their designs, try Poshmark. Trust me, this was a rough experience, and not one I would ever choose to go through again.

I gotta say, my experience with BHLDN was not great. I ordered a dress online, following the guidelines they provided, but when it arrived, it was a total disaster. The design was poor and the measurements were completely off. To make matters worse, I had to pay $166 in import fees and then pay to ship it back. It was a total bummer, especially since I was planning and paying for my wedding.

I decided to give them another chance and went to an in-store fitting. The girl who did my fitting was young and didn't seem as experienced as some of the other ladies. She told me that BHLDN's sizes are closest to street size, but then placed me in the size 14-16 range. That seemed off to me since I typically wear 4-6 pants and 8 in dresses. I'm not trying to be sizist, but it just didn't make sense. She also didn't seem to know how to pin or clip properly for alterations. Needless to say, I didn't find my dress there.

Instead, I went to a smaller, local boutique shop that had an amazing array of quality and eco-conscious dresses. The ladies there were amazing and I ended up finding a dress that I absolutely love. It was a size 8 with room for alterations, and yeah, it cost more, but it was worth it.

Overall, BHLDN needs to improve their staff training and experience, provide more accurate sizing descriptions online, and have a better return policy with free shipping like most reputable online retailers. Their customer service also needs improvement, and they should return funds to customer payment accounts in a more timely manner.

I wanted to ask a simple question and had a terrible time with BHLDN. First of all I went to their website and found a phone number and when I called they did not pick up. After about 5 calls someone finally answered and I was out on hold and then disconnected.
Then they said that I need to send them a message via email and they will reply as soon as possible. It took me over 10 messages to get a response in which they said that I can contact them via phone. Are you joking or what? These people are the worst ever!