Beyond The Rackno return label included with order

I have notified BTR twice, to email a RETURN LABEL so that the merchandise can be returned. PLEASE do not ignore this request. I desperately want the get the items sent away.

Feel that BTR could do better for its customers by paying more attention to the things that go wrong, rather than all the things that go correctly.

Cannot understand why a complaint must be so long in order to garner attention. What else can be said about something that has a simple solution. I have always had a good relationship with your company and would like it to continue.

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