These criminals came to my house claiming that other companies had complaints and that they were the best in the valley. I quickly cancelled an agreement with another local company to do with business with these lying cheats. They claimed they were in business for 54 yrs and they always stand behind their warranties, everyone else was bad or going out of business blah blah blah. So then I sign the contract with Bethlehem windows to do 21 double hung windows and a large bay. They demanded 33% down and 33% when they began work, and then the balance on completion. I paid them the first 33% which was $3500 and then I waited. and waited. and WAITED for over 3 MONTHS!. Finally they called and said my windows were in and it was time to deliver them. They "reminded" me to have a check for $3500 more when the windows were delivered. 2 days later they delivered them alright. THEY DROPPED THEM OFF ON MY FRONT LAWN! IT WAS RAINING! My wife and I are elderly so when the man kncoked on the door asking for the check my wife just handed it over to them. He simply drove away. We called 3 times a day every day for 2 more weeks until some fat heavily tatooed man with a nasty beard and long hair and nice boy who didn't speak any english showed up to install our windows. THEY DIDNT EVEN HAVE TOOLS! The truck they were driving had some other outfits name on the side of it. I thought these guys didn't use subcontractors? another LIE! The job dragged on and on and ON for 3 more weeks! Ugly work. Terrible service. Now we have some kind of fog inside the double panes and the owner apologized and said he has financial trouble and cant get me new windows yet. I should have went with a reputable company like Appleby or Champion. They say you get what you pay for but i didnt get that from these criminals at Bethlehem Windows.
The complaint has been investigated and resolved to the customer’s satisfaction.