I've been on this board for several weeks now, looking at all the complaints, posting my email address and customer service number in the U.S., AND emailing people who have complained.
Some people have got in touch with my customer service, and I have duly addressed their concerns. Thank you for that.
However, many people simply continue to post on this board without getting in touch with my customer service. This leads me to believe that they are not interested in having their problem taken care of. Perhaps they don't really have a problem at all, and simply want to exhibit their vindictive and mean personality.
It's a true saying that you cannot please everyone, and equally true that "you're damned if you, do and damned if you don't".
I have already posted hundreds of genuine comments from customers who have been helped by my services and products. But of course, the cynics here have said they are false testimonials. This is a lie and I urge readers of goodwill not to be taken in by the cynics.
I have posted my customer service details, email address [email protected]
and U.S. telephone number at which you can leave me a message - 203.825.3199. But only a handful of you have gotten in touch. And each week the posts about me on this board grow.
It doesn't matter to me if these posts are the work of 1 person or 10 persons. What matters is that I have given ample opportunity for your grievances to be addressed. I will refund purchases, re-ship purchases, cancel orders, what-have- you.
But I can only help people who contact my customer service.
Posting on these boards will not help you get a refund, although I am grateful to the few of you who have contacted me.
Once again, I can be reached via email at [email protected]
, or via the post at the address below.
If you wish to contact me via telephone in the U.S. Please call 203.825.3199, leave a message, and ask for my assistants.
Many thanks and I look forward to hearing from you.
167 Cherry Street
Milford, CT 06460