The complaint has been investigated and
resolved to the customer's satisfactionResolved Bennett Property Management — Unprofessional Rude People
resolved to the customer's satisfaction
We’ve been renting a home for the past few months from Bennett Property Management for a few months now. Everything has been just fine until recently when we had some problems with the plumbing in the kitchen and a tree in the backyard fell over from the wind. We called the office to have someone come out and take a look at the problem and we were told our call would be ‘put in’. We asked how long we should expect to wait to have someone come out or give us a call to schedule an appointment. We were surprised to hear the rude response as the receptionist replied in an annoyed tone, “Your call will be put in. I don’t know.” So we said ok and left it at that.
A week later we got a call from a plumber but he was difficult to understand so we called Bennett Property Management to verify the appointment. At the time our only intention was to find out who the plumber was and when he would be out. We also asked how long it would be to fix the tree; we were not upset or calling to complain. We spoke to DJ this time who was very upset that we were bothering her with such questions. We weren’t sure why she was so upset. In an annoyed manner she told us to call Kim Tracy (our property manager). Thinking we might find an answer to our question (at least someone more professional) we decided to call Kim as instructed by DJ. We asked Kim about our situation and immediately Kim became irate telling us, “What do expect me to do? I can’t be on the phone all day calling everyone for you.” Confused by the response we thought maybe we’re not being clear about the situation. We tried to give her a shot to redeem her poor attitude by explaining that we were not upset with her or the situation. We explained that DJ told us to call her about our questions. She simply replied, “Well, did I answer your question.”
We made a big mistake renting a home through Bennett Property Management. We still can’t believe the way our calls have been handled. It’s too bad because we really like the home we’re in. The property management company has to fix their attitude problem; it’s definitely not worth the hassle dealing with these people.