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Bel Furniture / loveseat leg replacement

United States

Complaint Department:

In Feb. I called Bel Furniture to complain that the leg of my love seat had broken off after purchasing it from the Clute, TX store. After contacting Bel Furniture a technician was scheduled and he came and just took the leg with him and I didn't hear back for a month. Another visit was scheduled in April for this ONE LEG to be replaced and the gentleman then said he would have to find out if he needed to order another leg.

Forward to a month after that, there was a miscommunication and I was the one that failed a follow up call, so I called and scheduled yet another visit to try and repair the leg or have the one that was taken brought back. It was then I found out the technician that was sent out last had been fired, the customer service rep at the corporate office then reached out to the Clute, TX store and the manager Mike called me and told me he would be by that day because corporate mailed him the leg and he would come by to install it. That was on May 30, 2019 and he never showed up.
I called corporate today June 24, 2019, where your CSR Saira at ext 110 told me I could not speak to a manager due to none being available, I don't understand why I could not have just gotten another seat and have bypassed all of the missed hours I have had to take off of work. This situation has caused me to miss work, I get paid 28.00 an hour, I have missed a total of 4 days within the span of all those months in trying to get this leg replaced and being given the run around.

I also feel at this point I may have to weigh my options legally and find out if I may be able to pursue this in a legal way to get the leg on my seat fixed or a new love seat all together as they have also had to come out to fix the middle part of the seat coming apart due to the missing leg, I will seek emotional damages, and time off work damages as well. I will be moving at the end of this week should this not get resolved by Friday, June 28, 2019 I will seek legal council. I can be reached at [protected]. A copy of this request will be sent to the BBB after the requested date of resolution has expired as well.

Regards,
Elizabeth Vargas (formerly Craddock)

137 Laurel St.
Lake Jackson, TX 77566

El
Jun 24, 2019

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