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Bed Bath & Beyond
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4.4 2864 Reviews

Bed Bath & Beyond Complaints Summary

5 Resolved
410 Unresolved
Our verdict: If considering services from Bed Bath & Beyond with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Newest Bed Bath & Beyond reviews & complaints

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K
11:47 am EST
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Bed Bath & Beyond Refund

I bought a product in september 2021 and the product fell apart after 1 wash. I then called bbb to explain the situation and I was told that I would receive a refund for the item. Well a month later and still no refund. I then call again and I was told that they never received the item and I said that the last agent never said to return it and I never received anything on how to return it. I then return the item and now I am being told that it is beyond the time to return it. I informed them that their agent messed up and never told me to return the item or how to return it. So now here it is february 2022 and I am still fighting for my refund.

Desired outcome: Refund

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3:31 pm EST

Bed Bath & Beyond Therapedic TENCEL Temperature Perfection Queen Mattress Pad

We purchased this new mattress pad on Feb.5,2022 ,Order CAN3883874252.

We noticed several dirt/grease streaks thru out the top.

My wife said, I like the Product, and I think I can wash these out.(COVID PRECAUTIONS).

She removed the tags and confidently tried to clean off these strains," with no success."

With upcoming Hip Surgery, we need this cover now, and installed it on our Bed.

We do not want to dismantle it from the Bed now due to current health conditions.

We do not want to return this product at this time, but we are not happy with living with this clean(but Stained) Pad on our bed.

Is it possible to send us a new (unstained) pad.

Thank You, George K.

Desired outcome: Send Us a New Mattress Pad.

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11:49 am EST
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Bed Bath & Beyond Bathroom is not public.

We were shopping at the store in Avondale, Az. at 10060 W. McDowell Rd. Went in to purchase a towel mat for our bathroom and found the mat. When we were shopping, my wife needed to use the restroom and was told that the restroom was not "public". Not sure what she meant, so we put the mat back and went next door to DSW and used their restroom. Looked around DSW for a bit and decided not to return to the BBB and give this store our business. Amazing why your stores are hurting.

George Tausiani

Sun Ciy, Az.

Desired outcome: Bathroom to be open and employees counseled on "who" pays their hourly wages.(customers that need to use bathroom)

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5:28 pm EST

Bed Bath & Beyond Refund never posted to credit card and I threw away receipt

On 10/26/2021 I purchased electric fireplace from bed bath & beyond. Total amount was $1621.45. The item arrived damaged and as per policy I requested to have this item returned. Even though I was eligible for fedex pickup which I requested multiple times but did not get any pickup, I was forced to make a store return. 11/10/2021 - My BF and my son had to take 3 very large boxes to our local bed bath and beyond store for a return. Address: 24450 Village Walk Pl, Murrieta, CA 92562. Manager was assisting them and it was impossible for them not to be seen by everyone since what they were carrying was gigantic and required multiple employees assistance to process the refund. Bed bath and beyond did provide a return receipt that I unfortunately did not keep. I have never experienced an issue where a refund did not post and when cleaning the next day, I threw the receipt out. 11/19/2021 - After seeing that no refund has posted to my American Express card, I got concerned and called the local store. I was told there is nothing they can do for me, the refund was processed and I would have to call my credit card. 11/19/2021 - I submitted dispute to Wells Fargo and provided all needed information. Dispute # [protected] 12/26/2021 - I received notice from Wells Fargo that my dispute is closed and that I am responsible for the charge due to not having evidence. There is nothing else they can do for me and my only action is to work this out with bed bath and beyond. Which I already tried and was told to contact my credit card company.

I am hereby asking for assistance in receiving credit that is owed to me. Bed bath and beyond has video cameras and I can provide an approximate time as well as pictures of my BF and my son. It is impossible not to identify them on camera simply due to the size of the boxes and the amount of them not to mention see other associates on camera assisting. You can clearly see my BF left without the item.

Desired outcome: Refund, store credit

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12:48 pm EST

Bed Bath & Beyond rebates

I ordered on 12/28/21 - cuisinart coffee maker for $229.99 - the circular said" You deserve a coffee break by one of these... and get a $20 gift card. My cofeemaker arrived, no mention of gift card. Nothing on line when I ordered to obtain it. I just spent over an hour chatting with Ven who could not resolve, I feel this is false advertising and I should be getting immediately the gift card. My name is Deborah Mackin, 53 Newman Ave, Hawthorne, NY 10532

Desired outcome: THE GIFT CARD

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1:56 pm EST

Bed Bath & Beyond Customer service

We were at the auburn, Wa bed, bath and beyond. My wife purchased some items along with a candle from an end cap clearly marked $15.
At the register it rang up $31. The poor girl at the register called, I assume, the manager for a price check, and we explained and showed her the end cap with the price.
Her response was "it is whatever it rings up as, you have to deal with it or don't buy it"
Then proceeded to walk away.
We, including this nice cashier we're in total shock. The cashier apologized for this woman's behavior. I can clearly see why your stores are always so empty.
Just wanted to bring it to your attention
Thank you
Jeff Slowik
[protected]@yahoo.com

Desired outcome: Apology

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6:20 pm EST
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Bed Bath & Beyond Aberdeen NJ store

Today, December 31, I went to the BBB store 10 minutes from my home in Aberdeen, NJ. I have gone there for years. I called first because I needed to do a return and wanted to know if I could do it without my receipt. They said yes. Dillon was waiting on me and when I told him I wanted to return the towels and sheets I purchased the night before at another BBB, he said I was out of the acceptable return policy. I said that was impossible as I bought them last night. He responded, "No you didn't!" I was stunned that an employee would insinuate I was lying to him. He said he could see no date on the computer for my purchase so I am not sure why he would say I was lying. He called over his manager, Shane, who said the exact same thing, "You did not purchase it last night!" No one has ever called me liar much less a service representative whose job it is to serve the public. I was so upset I had my daughter find and bring me the receipt. When I showed it to both of them, instead of apologizing, Shane asked if the receipt matched my credit card that I presented to him at the register! He then said he did not call me a liar. While he didn't say the word liar, telling me I didn't purchase the items the night before after I said I did is certainly calling me a liar. He walked away and said I should be happy he did the return without my receipt and that I could file a complaint. He certainly doesn't seem to care about his job. When I asked Dillon his name, he just stared at me until another female associate who looked appalled at the situation quickly told me his name.

I am shocked that a sales associate and a manager are allowed to represent the face of BBB. I can only imagine that there is no training given. As a senior manager, I hope you will look into this. I will never go to BBB again, certainly not this one, and I did quite a lot of business at BBB. After this incident, I quickly left, went to Targets, found what I needed and was assisted by a great cashier. I think management needs to review the Aberdeen, NJ store. I can't believe it is still open. The inventory is low, the store in unorganized, and the service stinks.

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6:52 am EST
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Bed Bath & Beyond navage

I purchased this navage nasal cleaner and they said it would be delivered same day. So I waited only to not receive my package. So I tried to contact them only to be placed on hold for almost two hours online. When the online chat did not work I tried to contact them on the phone only to be told it would be about another hour on hold. So when I finally got some one on the phone she was rude and kept interrupting me every time I would try to say something. I will never buy anything from bed bath & beyond ever again and I am going to make sure everyone I know does not either.

Desired outcome: Refund me my money so I can find a reputable company to buy from.

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4:53 pm EST
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Bed Bath & Beyond SHIPPED Shark VACMOP™ Pro Cordless Hard Floor Vacuum Mop

I purchased this online, and it was delivered on Aug 6, 2021. It was for my new home I was moving into (I closed on Oct 28th, 2021). I took the above item out of the box, poured the solution (Shark® VACMOP™ 2-Liter MultiSurface Cleaner) that came with it and plugged in the charger for it to charge (3 hours charge). It has been 2 weeks and it is still not coming on. I still have the tags on the device (never took them off). I tried to return the item (online to get a returned slip and it stated it was over its returned length). What do I do? I just want to swap it out. Order # BBB6572152364-MY NAME IS MIRIAM MARTINEZ, and it was shipped to my apt address: 2100 Ursuline Ave # 406J New Orleans, LA 70116. My new home address is: 3105 Blanchard Drive Chalmette, LA 70043. My phone number: [protected] email: [protected]@yahoo.com It cost me$79.99 on sale. Please help I just want a new vacuum Mop and just return it to my local Bed Bath and Beyond:
4410 Veterans Boulevard
Metairie, LA 70006
[protected]

Desired outcome: Return for replacement

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2:32 pm EST
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Bed Bath & Beyond Credit Card charged but product not delivered & was cancelled by BBB

I placed an order on 12/5/21 to be sent to a friend's address. Since I had not heard from them, I checked the BBB site to see when it was delivered only to find out that the order was cancelled. BBB either cancelled the wrong order, they just cancelled my order by mistake. I called BBB 3 times. First call I was disconnected. Second call I was put on hold for 42 minutes only to be told that it was a problem with MY credit card. I called my credit card company & they stated they did NOT deny the order. Third call to BBB was over an hour and a half in length & I was not provided with a satisfactory answer as to why my order was cancelled, yet my card was charged $238.45 AND the item was NOT delivered on 12/7/21. I was told by BBB that the charge would be removed within 3 to 5 business days from the date it was ordered & its now 12/12/21 & the charge remains on my credit card. I was also told that I, NOT BBB, would have to call my credit card company to correct this & reverse the charge because the order was cancelled. How was my credit card to know the order was cancelled? They said my name was flagged because the credit card information or address was inaccurate. Now, I MUST wait 48 hours to have my name removed from a "do not honor" list so I can place an order again. AND, I just happened to order another item on BBB on 12/12/21 only to find out that they will NOT honor THIS ONE as well. I checked my credit card info, address, & pertinent info on BBB site & all was correct. I also sent emails to BBB HELP/CHAT, with no results. BBB reference # [protected]

Desired outcome: Provide me with a satisfactory reason for cancelling my order. If reordered in 48 hours, after my name is cleared, make sure the products are shipped before Christmas.

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7:22 pm EST

Bed Bath & Beyond Online ordering and pick up

I placed an order on November 30 to pick up at item at my local store. However, by the time they filled it, I was not able to make it to the store that day and the following day I went out of town. I received an email on December 1 saying my order was ready and I had to pick it up by December 3. Since I was out of town until December 4, I was unable to do that, but there as a link on the email to extend the pick up date, so I did that and it extended my pick up date until December 6. I even checked it again to make sure the December 6 date was still confirmed and it was. Today, I received a text saying my order was cancelled because I didn't pick it up. I even went to the store to confirm and it was indeed cancelled. Their opinon was too bad, there is nothing we can do. Why offer customers that option if you aren't going to honor it? HORRIBLE CUSTOMER SERVICE. I could have purchased from another online retailer for the same price, but I prefer to support my local businesses. This local business does not support me.

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11:48 am EST
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Bed Bath & Beyond Never received same-day delivery

This is honestly the first time I have ever been compelled to write a complaint about anything online.

BB&B/BuyBuyBaby ran a promotion over the weekend where if you purchase $300 in items, you'd receive a $100 credit. My total was about $321, qualifying me for the credit.

Two of the items I purchased were supposed to be delivered the same day. An hour after I placed the order, it was picked up by the driver (BB&B is using Roadie for their same-day deliveries).

A day passes. Package has not arrived. I excused it do to the holiday rush.

Another day passes. Still nothing. Status remains as "pick up confirmed". Called Roadie and received no response. I went through BB&B's online chat to inquire about this. After 30 minutes of agonizingly slow responses, they tell me to contact Roadie.

Okay, fine. Called Roadie again, no answer. So I went to Roadie's (slow slow slow) online chat and they have no idea what happened to the package. They ended up locking the driver's account and told me to reach out to BB&B again regarding the actual order.

Okaaaay. Fine. I call BB&B and was on the phone with them for a painstakingly long hour. I explain my situation. They put me on a million holds so they can contact Roadie. They never ended up being able to reach them, so I tell them to just reship the damn items and be done with it.

Received an email this morning (3 days after purchase date) that I'm going to receive a refund because they don't have it in stock anymore. Which brings my total to below $300, which may mean that I'm not eligible for the $100 credit anymore.

Cool. Cool cool cool.

Looks like the other two items I purchased will also not make the shipping estimate date either.

No way am I shopping at BB&B and affiliated stores in the future. No damn way.

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7:29 am EDT

Bed Bath & Beyond i can not get a manager on the phone

i have called a few times after waiting on hold 3 times for around 20 min. every time i ask i get disconnected. i placed 7 orders, around $1000. i deserve some help

Desired outcome: not resolved

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10:00 am EDT

Bed Bath & Beyond store not honoring a price listed in ad

I purchased a gift at Bed Bath and Beyond in Apple Valley MN on 10/28/21 . In" sale flyer" from BB and Beyond, a Cuisinart Air Fryer Toaster oven was listed at $129.99 . I was charged $229.99. I was told they could not use the sale flyer price. The flyer dates valid were 10/18/21 thru 10/31/21. I was also not given the bonus $20 gift card that was advertised with buying the fryer.

I feel that if you receive a price in a mailed flyer that is not expired that a company as large as this company should honor the price and the customer should not be told that the company made a mistake in printing.

Desired outcome: I feel that is false advertising and the difference paid should be refunded.

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12:42 pm EDT

Bed Bath & Beyond Corporate policy

You do not care about your customers, America or your employees. You do not care about voter integrity. Here's hoping you go bankrupt with your management decisions. I had no idea you followed a very liberal agenda. Who do you think can afford to shop in your store? You must have government funding of some sort. I will never shop at your store. I am part of several conservative digital groups. We will spread your liberal message. Ask the management to pay attention to who is able to shop in this store. You are betraying your customers, and America. I fully believe in Mike Lindell his products and his view on our elections. If you do not support voter integrity, I do not support you. You should be sacrificing your own money and doing what he is doing to clean up voter fraud in America. Instead you are standing in the way of truth. Why are you doing that? What do you have to hide? the truth and light are always revealed.

Desired outcome: BBB bankruptcy

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4:49 pm EDT

Bed Bath & Beyond Cancel my account

I signed up for a one year account last Nov. It cost $29.99

I just got an email notice from Bed Bath & Beyond that it's time to renew my acct. in early November

I want to cancel my acct. but the Bed Bath & Beyond website doesn't show me how to do that.

I also plan to see if I can block this vendor from accessing my Master Card to pay for a second year of service

I was never given an account no. from Bed Bath & Beyond

I also never received an email documenting the purchase

Thx in advance for your help. Steven Burke

Desired outcome: cancel my account

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3:57 am EDT

Bed Bath & Beyond Receipt

Help! Went to Bed, bath and beyond today (9/19/21), store #467, Gateway Drive, Brooklyn, NY 11239. Assigned security is checking receipt once leaving the store. He allow all other ethic group pass on and only checking receipt of black and brown people. What is so amazing he is black himself. Never had this problem this at any of the stores before.

Desired outcome: Solve the issue

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10:25 am EDT

Bed Bath & Beyond Item never received

I never received the item but was charged. I was asked several times to provided a copy of my bank statement. I was told even though I was charged I would not be refunded and needed to take it up with my bank only to have my bank reach out to me to let me know that Bed Bath and Beyond confirmed delivery when they stated several times that the item was never processed and the only record they have is a payment.

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6:31 pm EDT

Bed Bath & Beyond Holding and hoarding goods

Employees at various stores are holding Halloween items (hand candle holders) while others purchase them before being put out and list them on the internet at inflated prices.(see Mercari site listed as BB&B) I belong to a Halloween internet site and you have lost a lot of customers all over the US. (1800 on this site) alone! Losing them will hurt.

Desired outcome: Change your policy

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12:54 pm EDT

Bed Bath & Beyond winux plasma wave

I bought an air filter for over 200 dollars, it worked for less than 3 months the store refused the return stating electronics are not returnable? ? ? and told me to talk to the manufacturer who has no customer service number. the air filter makes a loud annoying grinding noise and is basically unusable. now, it has been too long for me to get help from the better business bureau. RIP OFF.

Desired outcome: refund

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Bed Bath & Beyond Customer Reviews Overview

Bed Bath & Beyond is a retail chain offering a wide array of home goods. They specialize in products for bedrooms, bathrooms, kitchens, and dining rooms. Their inventory includes bedding, bath towels, cookware, small appliances, and home decor. Additionally, the company provides services like a wedding registry, where couples can select items for their new home. Customers can shop in-store or online, with options for shipping or in-store pickup. Bed Bath & Beyond aims to cater to the needs of homeowners looking to furnish or update their living spaces.

Bed Bath & Beyond In-depth Review

Website Design and User Experience: The website design of Bed Bath & Beyond is clean and user-friendly. The layout is intuitive, making it easy to navigate and find what you're looking for. The search function is efficient and provides accurate results, saving time for users. The overall user experience is smooth and enjoyable.

Product Range and Variety: Bed Bath & Beyond offers an extensive range of products for every room in your home. From kitchen appliances to bedding, furniture to bathroom essentials, they have it all. The variety of brands and styles available ensures that customers can find exactly what they need to suit their preferences and budget.

Pricing and Value for Money: While some items at Bed Bath & Beyond may be priced slightly higher compared to other retailers, the quality and value for money make up for it. The store frequently offers discounts, promotions, and coupons, allowing customers to save on their purchases. The competitive pricing combined with the quality of products makes it worth the investment.

Customer Service and Support: Bed Bath & Beyond excels in providing excellent customer service and support. Their knowledgeable and friendly staff is always ready to assist customers with any queries or concerns. They go above and beyond to ensure customer satisfaction, making the shopping experience pleasant and hassle-free.

Shipping and Delivery: Bed Bath & Beyond offers reliable and timely shipping and delivery services. They provide various shipping options, including standard, expedited, and same-day delivery, giving customers flexibility based on their needs. The tracking system allows customers to monitor their orders, ensuring transparency and peace of mind.

Return Policy and Refunds: Bed Bath & Beyond has a generous return policy, allowing customers to return or exchange items within a reasonable timeframe. They make the process simple and hassle-free, providing refunds or store credits promptly. The customer-centric approach to returns ensures customer satisfaction and confidence in their purchases.

Online Shopping Experience: The online shopping experience at Bed Bath & Beyond is seamless and convenient. The website is responsive and optimized for both desktop and mobile devices, allowing customers to shop anytime, anywhere. The checkout process is quick, and the secure payment options provide peace of mind.

In-Store Experience: Visiting a Bed Bath & Beyond store is a delightful experience. The stores are well-organized, clean, and spacious, making it easy to browse through the wide range of products. The staff is attentive and helpful, providing personalized assistance when needed. The in-store experience adds value to the overall shopping journey.

Loyalty Program and Rewards: Bed Bath & Beyond offers a loyalty program called "Beyond+" that provides exclusive benefits to its members. The program offers perks such as free shipping, 20% off entire purchase, and access to special events and promotions. The rewards program is a great way to save money and enjoy additional benefits as a loyal customer.

Customer Reviews and Ratings: Bed Bath & Beyond values customer feedback and provides a platform for customers to share their reviews and ratings. The website features honest and helpful reviews from verified customers, allowing potential buyers to make informed decisions. The transparency in customer reviews enhances trust and credibility.

Sustainability and Ethical Practices: Bed Bath & Beyond is committed to sustainability and ethical practices. They prioritize eco-friendly products and work with suppliers who follow ethical manufacturing processes. The company's dedication to sustainability contributes to a greener future and aligns with the values of environmentally conscious customers.

Overall Rating and Recommendation: Bed Bath & Beyond is a top-notch retailer that excels in various aspects. With a user-friendly website, extensive product range, competitive pricing, excellent customer service, and convenient shopping experiences both online and in-store, they provide a well-rounded shopping experience. The loyalty program, customer reviews, and commitment to sustainability further enhance their appeal. Overall, Bed Bath & Beyond is highly recommended for those seeking quality products and exceptional customer service.

How to file a complaint about Bed Bath & Beyond?

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- Summarize the main issue you have with Bed Bath & Beyond in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with the company.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve the problem, personal impact, etc.

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- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

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Bed Bath & Beyond contacts

Phone numbers

+1 (800) 462-3966 +1 (908) 688-0888 More phone numbers

Website

www.bedbathandbeyond.com

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