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Beauty.com, Inc. Customer Service Phone, Email, Contacts

Beauty.com, Inc.
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Beauty.com, Inc. complaints 3

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K
12:09 am EDT

Beauty.com, Inc. Beauty.com is a total scam site!

I have purchased several products from www.beauty.com in early April and it is now May and my order is still processing! One month already passed and it was not even shipped yet! I contacted customer service and they said that they need some time to investigate and check what was going on. They never contacted me back and I still have no information about my order! They also refused to give me a refund.

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M
12:38 am EDT

Beauty.com, Inc. They don't care about their customers!

I was a customer of Beauty.com for several years and was always satisfied with their products and service. But my last order arrived damaged and when I contacted customer service they refused to do anything! These people don't even care about their customers! They offered me a partial refund but I said that I want a replacement because I really needed the product. Then they said that it was their final decision. I told them again that I need the product and they stopped replying and later deleted my account! What a terrible company! Don't know what had happened to them, but I'm very disappointed with www.beauty.com.

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S
8:01 am EDT

Beauty.com, Inc. The item I received was used, it was not in its original packaging

I have just spent a week struggling with Beauty.com. First I made an oder because an incentive worth $87. It was confirmed at the time of purchase and even in a follow-up email. Then they said they had run out of the item. They did credit me $20.00. I informed them that this would still leave me having to spend my out-of-pocket money for shipping. They credited me another $5.99. So I wasn't happy but I thought I was done. I received my order which was much smaller that it had appeared on-line. It also came with a $75 free with purchase item. The item I received was USED> It was not in its original packaging. The case was scuffed. An internal mirror was dirty. The top had old product caked on at the top. I still need to return this purchase to get any satisfaction. I am still out all of my time and frustration.

DO NOT use this site. They said to me, my complaints wouldn't mean anything because I am just one person.

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supershopperchopper
, US
Feb 21, 2014 8:10 am EST

Advertised coupon ("For a limited time only, get $15 off any $75 Beauty.com order - code RMN15OFF") doesn't work. Verified that all items should be eligible. Customer service will tell users to login first, then apply the coupon, but that doesn't work. Tried multiple browsers, clearing cache - even starting a new account. Reviewing their Facebook page, it's not an isolated incident.

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Priorre
, US
Dec 15, 2012 12:06 pm EST

Placed an order that included a free gift with purchase. $10 order cost $5.99 shipping but with the free item, I felt it was worth it. Received my order-no free gift. I called customer service. I guess they ran out. Wish I would have known that or I would never have placed my order. This is what they are counting on. Taking advantage of people. Now to return my original $10 item, I have to pay a $4.99 return fee. A what? YES, satisfaction is guaranteed but you pay for it. Their mistake for not making it known during the time I placed the order that the free item was not available. Costly mistake on my part. They did give me a $5 credit for a future order :) NOT GOING TO HAPPEN.

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Orkpuste
, US
Dec 08, 2012 11:54 am EST

Placed an order last week. Got an email after that saying that some items were on backorder, but didn't specify which ones. Then got an email saying that my order was canceled, and listed the items that were canceled. I don't know if they were all canceled, or if only the backordered items were canceled. I had a couple freebies (gifts with purchase) in my order. Part of my order was a bday present, so now I have to go to an actual store tomorrow and purchase the same items. I sent an email to customer service asking a few questions, and got an automated reply back, with some canned answers that "might" answer my questions. They did not. So I replied to the email. Their customer service is the worst. I have no idea why my large order was canceled, and haven't gotten my questions answered in two days.

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muriel king
Mason, US
Apr 06, 2009 9:18 pm EDT

they charged me 79.95 for something i did not order and i want my money back in my acc

drugstore.com/beauty.com Customer Care
drugstore.com/beauty.com Customer Care
Bellevue, US
Feb 11, 2014 2:52 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hello, Cranky12. My name is Amanda and I'm supervisor with Beauty.com's customer care. I'm sorry to hear that you've had a negative experience while shopping with us and we would welcome the opportunity to discuss this with you further. Please feel free to reach out to us at fbhelp@beauty.com for further assistance.

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Cranky12
Bowling Green, US
Jan 24, 2014 2:33 pm EST

I just got my order and found that one of the gifts with purchase is missing. I call, they say they're out. So sorry, too bad. This type of thing seems to happen A LOT on Beauty.com.

drugstore.com/beauty.com Customer Care
drugstore.com/beauty.com Customer Care
Bellevue, US
Mar 06, 2013 12:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hi there! I'm Dean, and I am a supervisor with Beauty.com Customer Care. We're sorry about the cancellation of your free gift with purchase and for the inconveniences you experienced in having to return your purchase. If you happen to still require assistance, or would like a member of our support team to reach out to you to discuss this matter in further detail, please send an e-mail to fbhelp@beauty.com with your account and order information. We'd welcome an opportunity to explain and try and make it right! Again, please accept our apologies.

drugstore.com/beauty.com Customer Care
drugstore.com/beauty.com Customer Care
Bellevue, US
Mar 06, 2013 12:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hi there! My name is Dean; I am a supervisor with Beauty.com Customer Care. We're sorry about the inconvenience and confusion caused by our notification that a portion of your order was cancelled. If you still require assistance, or would like a member of our support team to reach out to you regarding this matter, please send an e-mail to fbhelp@beauty.com with your account and order information. We'd welcome an opportunity to explain and try and make it right.

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HapiH
Perkinston, US
Mar 05, 2013 4:17 pm EST

This kind of thing happens on Beauty.com all the time. I've never seen a company that seems to have so much trouble filling orders.

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HapiH
Perkinston, US
Mar 05, 2013 3:57 pm EST

I've had nothing but problems with Beauty.com for years. They have great GWP's but your odds of getting your whole order is very poor. They advertise 3 free samples with every order but can't seem to keep samples in stock. They're out again right now. They cancel orders days later with nothing but a form cancellation. If they run out of a GWP, you just don't get it. No substitution, no explanation. This company has issues.

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Overview of Beauty.com, Inc. complaint handling

Beauty.com, Inc. reviews first appeared on Complaints Board on Oct 21, 2010. The latest review Beauty.com is a total scam site! was posted on May 18, 2016. Beauty.com, Inc. has an average consumer rating of 1 stars from 3 reviews. Beauty.com, Inc. has resolved 0 complaints.
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  1. Beauty.com, Inc. contacts

  2. Beauty.com, Inc. phone numbers
    Click up if you have successfully reached Beauty.com, Inc. by calling phone number 0 0 users reported that they have successfully reached Beauty.com, Inc. by calling phone number Click down if you have unsuccessfully reached Beauty.com, Inc. by calling phone number 0 0 users reported that they have UNsuccessfully reached Beauty.com, Inc. by calling phone number
  3. Beauty.com, Inc. address
    12808 Gran Bay Parkway West, Jacksonville, Florida, 32258, United States
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Beauty.com, Inc. Category
Beauty.com, Inc. is related to the Beauty and Well-being category.

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