FabFitFun
Reviews and Complaints

Just received my box FINALLY! I received two bundles and I've gotta say... I was terrified because the weight was low, but upon receipt... IM ACTUALLY LOVING EVERYTHING! The one bundle came with the Summer & Rose tote, glam glow palette, and the muscle therapy (I'm a massage therapist and already know this stuff is LEGIT). The second came with a travel case (my teenager is actually leaving this weekend to go on a trip out of state with her school band so it's right in time!), pearly wipes, cover fx shimmer veil in the exact shade I was contemplating buying from ulta, and a two pack of cozy fuzzy socks! My teenager and I ALWAYS have cold feet and wear these often!

These two mystery bundles COULDNOTHAVEBEEN more perfect

As a whole, fabfitfun is by far THE BEST subscription box. They don't just overload you with makeup or skin care. They throw in a little bit of everything essential to everyday life. I would be lying if I said I didn't use at least SIX items from my fabfitfun subscription per day. And yes... I said EVERY DAY. From sunglasses, to body scrub, to handbag, to oil diffuser, to throw blanket. There's literally a little of EVERYTHING in these boxes! And the Edit sales... OH MY GOSH THE EDIT SALES... I find myself cutting myself off at a certain $ amount or I'd buy everything lol. They have high end brands at thrift store prices and there's soo many amazing things in there! And let's speak about the FFF mission for a moment. Empowering women in more than just the workforce, but empowering WOMEN in all walks of life. Taking back life as a community is huge and this company does that. And everything I've received so far comes from a woman-run company and cruelty free... kudos!

I know a lot of the reviews on here are negative, I loved the seasonal fall box so much I signed up for the annual membership but seriously FabFitFun has been so helpful! There was an issue with my billing and my subscription got cancelled but they responded within 24 hours and they were super nice and everything was fixed within a few days.

I was hesitant about buying the fall seasonal because I couldn't pick the things that I wanted but then I saw that $10 discount and I saw all the celebrities ordering it so I was like why not. When the box came in it was absolutely gorgeous! I was bummed about the "wine lip color" at first but now I use it every time I go out. I love the balm and pencil, I loved it so much I just bought the other color for daily use with my add ons. At first I wasnt a fan of the hat because i wanted the belt, I didn't like the size or the color black, but honestly I am so glad I got the black color cause I wear it all the freaking time the only issue with the hat is its a lil to big for my head but it looks so cute on me. The scarf is so beautiful and I love the color however it leaves fuzzys all over my clothes but it does keep me nice and warm. I was bummed that I got the teeth whitening instead of the hair rinse and it was weird to use it at first. I use it every day now and have noticed a slight difference with my teeth looking less yellow so I really am glad I got that also. I didn't think I would use all this stuff every day but I actually do! Well they sold me and I am so glad I got the annual membership those add ons are fantastic. I am counting down the days til my winter box comes in I seriously cant wait. Does any one know when the priority ship date is for select members?

I first off must say that I didn't not contact the cs at FFF to complain or anything during such a time we're all going through right now. But yes, an item I received was broken and I wasn't expecting to get another one (though it was sold out) but I do from time to time when there's an issue with any orders from any subscription or store that I've received lately like to connect with the other side working so we can all receive the items we need. It was a complete pleasure to speak with Britain, very personable, helpful, and actually resolved the issue and I'll actually be receiving another item to replace the broken one. The conversation was uplifting and fun. And I wanted to post my review on here not just because I'm happy with the personal cs I received but to thank ALL the FFF staff who is getting all the orders out so quickly and having these fun themed sales to keep people busy and feeling connected with the outside world it really is amazing and yes I know there's a lot of things that should be considered to be a necessity but actually they sell some items (I know I've bought them) that are necessity items but it's also a necessity to keep your normal life as normal as it can be right now. To have something that you enjoy doing/shopping, to have a community of members that you can speak to and an overall sense of having some type of fun and something to look forward to during so much of unknown that we're all facing now. I must applaud all of the FFF staff for making the stay at home order a little bit more fun and giving us something to continue to look forward to and doing it at a record speed! Above all please stay healthy and stay safe but thank you to all the FFF staff for what you're doing it is not going unappreciated!

Hello, Omg!
Literally I am reading the complains and I am so, so Impressed how people can act like a kids. Let's make this less complicated. I am going to highlighted the 4 complains all over this website:

1. Cheap Price: HELLO? Tell me when or which store will tell you to compared prices not based on the original price. People say that they are less price in other websites. Okay cool but That is going to be happening always, as It can be cheaper today, tomorrow it can be expensive. For instance Fab fit fun compared the RETAIL price.
2. Could not Cancelled: Customer Service in all Subscription boxes answer by email Address after 42 hours.
3. Did not Receive what I wanted: Lord! Of course you will receive a 70% what you like and another 30% probably what you don't there is not a way for you to say you like it until you see it. So is completely normal to receiver at least 1 or 2 items that you don't need or like because FAB FIT FUN is a box with variety of products not only makeup.
4. Social Media: So If you do not want to see what is in the box before you get it, Do not WATCH IT Duuhhh>>> I am still waiting for my Summer box because I do not live in LA of course I have to wait a week more. But Seriously? Is their fault that people make advertising?.
READ BEFORE YOU BUY DON'T BE A FOOL.
I haven't have troubles with the 5 subscription boxes that I am enroll in because, before I buy I read questions and answers asked by customers, do not blame a company for your lack of understanding or your IGNORANCE.
Last I am agree about that Fab Fit fun needs to have at least more staff members for Customer Service. But is great to see that this movement is growing so they can provide better Service this happens at one point in every single business that is growing and developing.

Having been hit with some pretty significant "life" curve balls, I was really feeling the need to just send myself a gift in the mail. Twenty eight years of marriage, couple of kids, and the spontaneous gift giving... waned. I just wanted that Christmasy feeling, and I wanted something that was just for me. I've no real interest in shopping or researching the latest in skincare, but I've always loved beauty products and loved using them! FabfitFun is Fantastic! I'm having so much fun. I've discovered so many new products that are now a part of my routine. And not just beauty products either... Tagalong travel inserts, the BEST, my French Press (best coffee ever!), the Digestive Advantage chocolate probiotic? LIFE CHANGING, I could rattle on forever (my wireless headphones! And sleep mask!). My skin is transformed as well, discovering facial oils, serums, (the back scrubber!), eye creams, face washes, sunscreens... seriously! What I've amassed between my subscription and the TRULY AWESOME edit sales and add-ons! Fantastic products that I would stand behind. Everything is full-size and you get so much quality for the money. Whatever I cannot use (which is very little), I have been very happy to give as gifts. I'm 56 in November 2018 and have a daughter, several young nieces, and am "auntie" to many young women... I love that I'm able to procure for them really amazing make-up products at these prices. I do prefer the subscription, again as a more "mature" member, I like having the bit of control over my box (I'm still totally surprised when it comes though!). So far I've received 5 seasonal boxes, an Editor box, and have purchased many, many extras through add-on sales and edit sales. So far every box has been a hit, no redundancy, continued high quality. I will absolutely stick with FFF... it's really been super fun, especially now that some of my friends have become FFF-philes too!

I am from Canada and have been nothing but impressed with this company.

My first box was the Fall 2016 - after seeing the reviews of others I decided to try it out despite the added shipping and exchange rate cost. I didn't receive my box for a few weeks so I called the customer service and the said that I should have received it by now and that it may have been held up as customs. She looked into it right away and I received my box within the week. The contents of the box were amazing and I was beyond impressed. I will also note that they were EXACTLY the items that I had seen in all the reviews (with the different colour variations etc.). I will say that I did not think that the Winter box was as amazing as Fall but I still enjoyed most of the items and the ones I didn't I was able to give as a gift. That's really just a personal preference on my part though.

The theme of these negative reviews seem to be from people who didn't bother to check what box they were getting (Editor's, Fall, Winter etc.) and then were disappointed when it wasn't the box they thought they were getting. I saw the promotion for the Editor's box and noticed that you would get ONE of the options not all of them and that the eyeshadow wasn't a guarantee.

I have also found their customer service to be amazing and very helpful. You can ask question via the chat box on their website and they respond within seconds. After my Fall and Winter boxes I decided to take the plunge and buy an annual subscription (I was slightly disappointed because one of the main reasons was I wanted the seafoam roundie so bad after they posted their spoiler I figured it was worth it for that choice alone - unfortunately that one ended up not being an option and I hate the three options I did get to pick from but I'm still excited about the rest of the box). Either way it's nice to have paid for it all now and to have the year to just enjoy the boxes. Can't wait to see what's in Spring 2017!

I was bummed that I hadn't recieved my spring box along with everyone else, after a month of no movement on my tracking I was told that the package was returned to the company and they would have to file a claim and it just seemed to be one headache after another dealing with fed ex. I had just made the decision to upgrade to annual after being seasonal for the last two boxes I love these boxes so much, and I was so frustrated I was ready to drop the subscription if I had to deal with one more person telling me they were sorry but I would have to wait for a claim or jump through hoops, I just spent alot of hard earned money and had nothing but problems on the fed ex end. When I called fff and explained what fed ex told me, the lady assisting me said oh usually you would file a claim not us, I was groaning instantly, untill she said."Dont even worry about it. Let's get you a new box sent, she said oh but the custom choices have Been mostly sold out and she was genuinely apologetic that I wouldnt be receiving all of my original choices, however this actually turned out with a wonderful silver lining, as I had been so busy I actually missed customization! So I was already bummed about that, wondering what I would end up with, I remember saying aloud to my husband, I hope whoever packs my box does it with consideration and chooses the best of what might be left. I was thrilled when she said ok I'm going to send you an email now with a product list and you tell me 5 things you would like, Again i was excited, because customization was up before I had upgraded, so had I made the choices before, I would have only gotten to choose 3! So I'm getting a new box, no questions asked, I recieved more choices than anticipated, I got to choose from more and different products than was offered to other subscribers, it was simple it was fun and it was quick, I was overjoyed by the turn out. And to top it off she tells me to check my email for a credit they are sending me to use at anytime with no expiration to make up for the inconvenience I had experienced. I'm more greatful FOR the inconvenience haha, I'm so happy with my subscription and now even more confident with my choice, knowing its with a company that cares. Thank you to Fabfitfun and special thanks to Eunice for the excellent customer service, and taking my call at 7pm! That was unexpected as well. Happy spring time! Hope everyone loves their boxes.

First, I do not work for FFF, though that sounds like an awesome job. I am just a normal subber who has done add ons and the yearly membership because its the best thing ever.
I was amazed at the negative reviews on here so I had to post one of my completely opposite experience.
First off, the people who say the stuff you get is junk, are insane.
Its a fashion, beauty, and fitness sub box. If you dont like those things don't sub!
Whining about not getting brushes with the contour kit...? Seriously? And how to guides? YouTube it for free, and if you have no brushes then you have no business with a contour kit, gift it to someone who is fine going out and buying at least a $3 brush to learn. Sub boxes aren't to supply you with an entire kit, crazy.
And add-ons. READ THE PAGE. It isnt scamming anyone! It says if you add to your cart they will be charged when the box charge comes out. And THEN you get an email when you are about to be charged. So if you get notified then get an email and don't do anything, sorry but obviously you just aren't reading things like you should when your card is linked to something. Don't sit around and whine that the company is screwing you because you never learned to read or use common sense.
If you click on the upgrade to yearly status box, a big surprise will happen, it will upgrade you. Don't click things if you don't want it... Again not the companies fault you are click-happy.
Gift cards, those are wonderful and they require no extra money most of the time when ordering from them! And if they do it isnt included in the worth of the box. So its just a cool extra.

A woman was complaining she got a yoga strap... A resistance band. I had to think, she's kidding right? She subs to a box knowing fitness items comes in it, and then gets mad when she gets it...? Thats nuts. The oil that smells like Indian food? LMAO I am a hairdresser, and it smells so great (and nothing like any kind of food) and I use it on my friends hair all the time, or when I do weddings/events. They went out trying to buy some because of how wonderful it smelled and made their hair feel. And my friends would have told me if it had some kind of stank to it, trust me. They are painfully honest souls. I tried to add on another bottle but they were sold out! So obviously that claim is another crazy one.

I am in the USA so idk if they clearly state the Canadian shipping fees would be in USD or not. But, as much as I love

I has 2 different problems with 2 different orders and the help/support staff helped me and fixed the problem immediately with no questions and No Hassel! I couldn't believe it. The first time I had a big expensive order with add-ons for my spring box and j had some financial issues come up. I forgot about the order so the payment didn't go though but it would keep trying to go through. Now once an oder has been submitted the rules say you can't change the order at all, return anything, or get any kind of refund so I was stressing out. I emailed the support staff and they took out the add-ons from my spring box no problem and the payment would not be taken out again and I got my regular spring box with the option to still get the seasonal add-ons later. Second time when I received that spring box I had realized I had ordered a second edit sale box in January after my winter box. I had received the winter box but never received the second box I had ordered. I had forgotten about it becuase it said shipping would be delayed so i didn't think much about it until I had received my spring box and realized I was missing a bunch of items from the order before. So I check the shipping status and it showed it had been delivered to my house a month ago. At the end of January and it was now the end of February. I knew for a fact I never received it and was so afraid that I had lost that whole expensive order I had gotten for myself as a birthday gift. J thought because it showed that it had been delivered I wouldn't be able to get any kind of refund or get the items replaced which I would have rather had the items then a refund. I thought I'd be lucky if I went though a whole lot of stressful Hassel to even get a credit or partial refund. I was so up set and so worried. But I got an email back right away that they would fix it. NO HASSEL! NO PROBLEM! A-MAZ-ING

Couldn't be happier! And to boot I absolutely love all the products I receive in the normal boxes and love all the add on option you can get for a big discount and then the extra huge sales they do in between the seasonal boxes so you can get more stuff for a great deal. All there stuff is top of the line. Always happy with it. And this is coming from someone who only buys high end $#*!. Even more horse has all top of the line feed and equipment. Super happy with fabfitfun! I took a Chace trying it and so happy I did! It's like Christmas every time I get a box! You get the option to box some of the stuff in the seasonal box but they also throw in surprises!

Please don't base your decision to get a FabFitFun box on any negative reviews you see from people who have not even placed an order.

I subscribed back in October and received the Fall box and have now received the Winter box. I am in love with everything from both boxes! They are exactly as advertised, and I love the little bit of surprise that comes with finding out which scents/colors/varieties of items I receive.

I understand the confusion some people had about the eyeshadow palette within the past few months (which is where most of these negative reviews are coming from). But if they had read the details of their purchase, they would have seen that by ordering the Editor's Box, they were not guaranteed a palette unless they used that specific code. The only other box that contained the palette was the Fall box (and yes, I did receive a palette in my Fall box).

As for being charged long before your box is shipped, that depends on when you place your order and which box you ordered. The regular subscriptions only send out once every 3 months (hence why it is called a seasonal box). If you are ever in doubt about when you will be charged, read the fine print and/or contact customer service (which, by the way, is fantastic in all reality! I have had no issues with legitimate concerns being brought up to customer service).

Some others have complained that subscribers in Canada do not receive the same items. This is sometimes correct. This is due to strict regulations regarding the kinds of items that can be sent across the border through customs. Even though some items may be different, the actual value of the box is the same/comparable (you are promised a $200+ value for the items in your box).

Overall, I would HIGHLY recommend FabFitFun to anyone who likes the kinds of things that are advertised in the boxes. I use my ModCloth scarf regularly, I have greatly enjoyed many of the beauty products that I have received, a necklace that was in my Winter box is GORGEOUS, and the ToeSox have come in handy for starting a barre3 exercise program (amongst many other items that I have enjoyed!). Subscribers also have the option to upgrade to the annual subscription, which gives you the option to customize your box and other privileges (I do not have that subscription so I can't speak to that very much). All subscribers also have access to add-on items and special discounts and coupons for the companies that provide items for the boxes (I recently was able to get a free 2-months membership to barre3 online).

This is a great value for the money and has been my favorite subscription box that I have tried in recent years.

Amazing customer service! I am an international customer (from Scotland) meaning my boxes normally take about 2 working weeks to arrive-which I'm fine with it normally builds up the excitement even more! I arrived home from work today to my box however opened it to see I had 2 items missing which I was really disappointed about (one item being the one I was most excited for). So I spoke with Dawn A on the live chat and I couldn't have been more impressed with the fast replies and understanding manner she had. My issues were resolved and I will be receiving a replacement for one of the missing items and the other was coming separately all along. Very impressed with Dawns helpfulness, so much so I wanted to leave a review which I never do! Amazing through and through

I love receiving my box 4 times a year. I normally review about 8-12 full size products, which I love, the items range from makeup, skin body/face care, clothing, accessories, things for the home, and tech! Great products, and very cute clothing. I shop the sales they offer regularly, I also shop their clothing sales. Im my opinion they offer very current fashion that's affordable and practical (things you would actually wear and feel good in). Aside from all the good stuff, their customer service respond in a timely manner, and they're very professional and friendly. I've had one issue (shipping related) and they took care of the issue right away. They even notified me of the issue before I knew there was an issue. Over all FFF is the best subscription service I've used thus far.

FFF is my indulgence in life right now - I started in 2020 - I am a respiratory therapist in the throws of covid - and this makes me HAPPY! I cannot even describe how awful work life has been but this is a HAPPY moment when I get to customize , shop sales , receive my boxes - I have really improved my self care and learned about sooo many products that have improved my life immensely - thank you Fab Fit Fun for my HAPPY moments ! Life is short - do what makes you happy and this makes me HAPPY! Customer service has always corrected anything that was broken or missing - always! Some of my favorite products are the Unhide blankets, silked satin pillow covers, Algenist eye renewal balm are just a few products that are fantastic and help me restore and rejuvenate from terrible shifts at work!

I was a little nervous because I had read a few less than positive reviews, mostly dealing with not receiving the items you can choose and how long it took to get the box. For the length of time to receive, I honestly believe that is just customers not fully understanding how the process works, so I wasn't concerned about that. I received my box about a month after my payment processed, as is the policy, so that was great. And I received all the items I selected and was super happy with the items they selected for me, based off of my preferences. I did have one small item that was supposed to be in my box that was missing, but I contacted customer service and she immediately processed it to ship out. And their customer service is top notch. I'm so glad I signed up and can't wait for my fall box!

I absolutely LOVE FFF! I look forward to customizing my box and shopping their AMAZING add on sales EVERY season! The member perks are unbelievable! I also get their style box 😆 and I LOVE FFF TV they have EVERY kind of fitness video imaginable, as well as cooking and wellness shows 🙌🏻 Their customer service is wonderful ♥️ They are ALWAYS so nice and they really do take care of their members ♥️🙌🏻 However, they do occasionally have some technical difficulties with the add on sales product availability. Other than that occasional hiccup (which they ALWAYS refund you for immediately and often times they throw in a little apology gift of your choice 😊) FabFitFun is WONDERFUL! Every Mother's Day I ask for my annual subscription to be renewed... it is the gift that keeps giving ALL year long ♥️♥️♥️

I emailed them expressing concern with a billing error (on my part). I received a reply back in less than a day and was given information to help me settle my confusion and proceed properly from there. I'll note I had the VIP Annual membership 2 years ago and only cancelled due to not being able to renew due to financial reasons. (Unlike a lot of other subscription companies it was really easy to cancel when needed) I received a $200 gift card yesterday for my birthday and look forward to another year of great products and service! Although the boxes can take some time to get to your front door, it is so worth it! I also highly recommend (if you are able to) upgrading to the VIP Annual membership as you can make selections on what is in your box. Personally as a picky person that made all the difference for me! Not a paid review but again as a picky and opinionated person I really enjoy this box!

Today I was ready to end my subscription after 3 years due to a bad winter box my box arrived with nothing I had chosen except one item keep in mind I set all these picks with associate before so I was expecting. Also I'm a stickler for not as described tactics. My box had 4 items instead of 7 n items were wrong. But Christian he was amazing had my items that were missing except promo blanket for winter box. It was out stock.i was bummed still am, He set me up with 130$ valued mystery bundle n 1 high end item to replace the pain. I really wish I got that promo blanket I originally wanted or unhide pillow but he did his best. At end call I was looking forward to bundle. I'm bk on fff family again he saved me as customer A+ customer service. From Emily Lavelle a real customer. Ps. Y'all get those unhide pillows or promo blankets bk plz send one or Chinese laundry slippers, no hard feeling there customer service is amazing always turns around anything I'm going through

I joined and have had a wonderful experience. I signed up for seasonal and then immediately upgraded, and I wasn't sure if I had a seasonal + four more boxes for the annual, or would be refunded for the seasonal and then receive 4 boxes for the annual. I did the online chat and received help within two minutes. I logged in at 9 am PT for the add ons and then the next day at 9 am PT for the customizations, and I had NO PROBLEM with the website. Some items were out of stock, of course, because everyone signed in at once. But I logged back in several times over the next few hours and all the items that had showed out of stock became available again. FFF gives 70% off many items, OF COURSE THEY ARE POPULAR AND SELL OUT! I think customers need to realize they are getting an incredible deal, and should expect some growing pains as the company adjusts to higher demand and increased traffic on their site. Based on my experience so far I will be a FFF customer for years to come!

Been an annual member for 3 years. Have never had an issue with getting my boxes on time and i like being able to try full sized products I probably would not have paid full price just to try out. Many of the items have become favorites and some have been passed *** to someone else, gifted or tossed. Not everything works for each person and that is why trying things out is helpful and fun. But at this price point I can afford to try things that pique my interest. Customer service has been responsive the few times I have called. The presale and add ons clearly state how the program works, so i would suggest to anyone to call customer service to ask questions if you are not clear on putting things in your box and how you will be charged before proceeding. The boxes make great giftboxes and i always re use the packing paper. It's like getting a gift, in a gift, every quarter! I always check retail prices on the items I receive and feel I am getting a great value with my boxes. Happy customer!

Liam was my FFF customer service specialist for my inquiries. My box shipped broken items. Once I submitted the support ticket online for an agent I had to wait and I understand to be patient. However the next day I did get an email from FFF and also a text from Liam to be the point of contact to resolve my issues. Liam, responded promptly within 5 to 20 mins after first text was sent. I was offered options but I opted to the refund to my account on my card instead of credit for the shop. I got the email of the refund receipt and it will show in 3-5 days in my account. All of this reflects how FFF values their customers and ensures their products are quality. This service I received proved their statement to their customers and definitely appreciate it! Additionally, apparently one of the items in my box was "not meeting the standard of their products" and they sent me refund automatically before my box was sent, I thought that was awesome, because that means they do take an inventory of their items and ensure quality and review before sending them out.

FFF used to be GREAT! It used to be SO much fun looking through the seasonal sale items, picking out purchasing what I wanted and then anxiously waiting for and receiving those anticipated "can't wait to use" beauty products! But over the past several years, it has not been a fun and exciting experience anymore.
FFF has really dropped the ball the bigger they become and are losing alot of customers due to this. And sadly, I might be one of those lost customers here soon.

I have had continuous problems everytime I place an Add-on sale order and do a swap for credit of my seasonal box. This problem has been ongoing for almost 2yrs now. I place an Add-on sale order, you collect my monies due but then I never receive the order. It isn't until "I" realize my order never came, about a month or so later, that I contact FFF only to find out that "once again" there was some sort of computer glitch/ error on behalf of FFF and unfortunately, my order is now unable to be fulfilled because the items are now unavailable. It is extremely frustrating and upsetting as a customer to anxiously await a sale, then to spend the amount of time that I and most all your customers do, scrolling through all the items looking for the ones I/they want, saving them to our carts and "" the items that aren't available that moment and anxiously watch everyday up to the last few mins of the sale for any of those items to come available to snag them and put it in my cart to purchase before the sale ends and have you run my payment on file for my purchase, since you expect payment at the end of the sale & upfront before anyone's order has even been fulfilled (ie: like my numerous unfulfilled orders). Then to only find out in the long run, all that waiting, the time spent and the hrs of scrolling through items was all wasted bc of a computer/fulfillment ctr glitch that now I am not getting those items/order that I have already paid for over a month or so ago because of a repeated yet uncorrected error internally in the FFF system. Though I was told everytime this happens that it would be fixed and would never happen again and how sorry FFF was for this unpleasant experience and mess up on their end BUT yet, it happens again & again & again! Ive have my orders unfulfilled now in almost every Add-on sale I order from for almost 2 years now and every time it happens, I'm told FFF will definitely rectify whatever the glitch is and make sure that my account is thoroughly checked over to verify nothing is setup wrong causing it to continuously happen and that the representative will make a note in my acct to make sure it does not happen again BUT every season, every Add-on sale, it happens AGAIN!
And then to have one of your Customer Care Specialists brush me off and speak so condescending to me like I was bothering her for asking about my Refill subscription item in response to an email from a different representative to me that this unprofessional representative inserted herself into and only made the situation worse. I was asking the original rep why I had not received my Refill subscription and she was explaining that when you swap your box, it stops the refill till you receive the next seasonal box. I was completely unaware of that and had never read it anywhere on your website or in my online account.
The representative who interrupted my conversation only made the situation worse. Rather than apologize and try to make it right, she thoroughly pissed me off and made it much worse. All I wanted was clarification on why the refill item was not being sent as it was on a subscription list and though I had swapped my box, you had $170 of my money for an order that wasn't being fulfilled. It just didn't make sense to me but she definitely let me know "I was NOT receiving that item due to my chosing to swap my box and that I was not charged nor did I pay or request for it to be sent to me still. She did not care that I was unaware of your swap/refill policy nor that I use that product daily. She told me if I needed it, I could look for it myself in the current Edit Sale and try to grab it there...Alot of help she was NOT!
After advising her of her unprofessionalism and demanding to speak with her superior, I received an email from a Customer Care specialist named Faith, who did her best to try and help make the situation somewhat better. She was unable to get my refill item sent as it was out of stock now but just having her listen and understand where I, the "customer", was coming from and to apologize on behalf of FFF for how I was treated and for all the unfulfilled orders and promises made by FFF, made me feel at least someone was listening and cared. She did what she could to help and rectify the situation the best she could and I thank her for that.
Unfortunately, with my Add-on sale order, the time delay between the end of the Add-On sale and me realizing I never received my order, alot of the items I was anxiously waiting for were now unavailable and that is very upsetting as a longtime & loyal FFF customer who has spent A LOT of money with your company over the many many years and typically only splurges on myself when you have these sales.
I have referred many many friends and family to FFF and I pray they are not experiencing these types of issues with FFF themselves. I believe in giving people and businesses another chance to get it right and make it right BUT how many chances do I have to give before I begin to feel like and realize that I am obviously just another FFF act# and only a tiny fraction of financial income for the company. Am I truly an appreciated customer?! NO customer should have to catch that their order was never fulfilled nor sent (a month + later), then have to call to alert you to the matter and have to ask multiple times for their money back on an order they never got and that is rightfully due back to the customer!
I truly hope FFF can get it together, get things working more efficiently, train all department reps to listen, be more empathetic, try to come up with better ways of resolving problems that their members are experiencing with FFF
And ultimately finding solutions that the customer can be happy with in the end.

I really hope FFF can figure out how to correct all these issues and so called "computer glitches" and that the next time I or any customer places an Add-on or Edit Sale order, it is not such a nightmare to go through anytime one wants to splurge on oneself!

Karen Mundy

So I purchased my first FFF Box December 14, I waited a month before contacting them because their shipping info said it should arrive in a month (shipping info is confusing). First they said "it seemed like our courier encountered an issue in printing the shipping label". I waited a few more days this time I opened a chat now the guy is saying "it's because one of my items is out of stock". That right there is a huge RED FLAG, I just got two different stories
The emails start at the bottom.

FabFitFun Logo
Please type your reply above this line -##
Jonathan P (FabFitFun)
Jan 15,5:40 PM PST

Hi there!

This is Jonathan one of the managing supervisors here in FabFitFun. I was able to look into the previous chat conversation that you had with one of our representatives. I'm truly sorry to hear that you're not happy with the service you received! It is always a priority to provide great service to our members and I am so sorry to hear that we fell short on you.

I'll definitely look into this for you and I'll be sending you a follow-up email once there will be an update regarding your package. This was the result of the issue regarding some items that got out of stock and we will be needing to make some changes on your package for it to go through. I assure you that I'm on top of this issue of yours. If you have any more concerns, or if there's anything else that we can do to make your experience better, please feel free to let me know. I will be more than happy to supply references, any further information or to answer any questions you may have.

Thank you and have a wonderful day!

With Happiness,

Jonathan
Customer Care ***@fabfitfun | #fabfitfun

Visitor [protected]
Jan 15,10:42 AM PST

Chat started: [protected]:20 PM UTC

(06:20:51 PM) Customer Care Specialist: Hi! Are you excited for your next box?

(06:21:37 PM) Visitor [protected]: I'm very angry I paid for this December 14

(06:22:11 PM) *** Logan joined the chat ***

(06:22:21 PM) Visitor [protected]: I still have not received my package no tracking nothing

(06:22:24 PM) Logan: Hi! How can I make your day better?

(06:22:31 PM) Logan: Let me check this one for you.

(06:22:38 PM) Logan: May I have your email address associated with the account please?

(06:23:26 PM) Logan: Thanks. For a moment please.

(06:24:08 PM) Visitor [protected]: Mona in customer service said there was a problem with the courier/shipping label but if I didn't email her I would've never known

(06:25:24 PM) Logan: Thanks for waiting!

(06:26:33 PM) Logan: The problem is with the one item in the box. The item is out of stock so we change the SKU of the box and reprint the label. I already follow up the order. I hope that this will ship soon. You will receive an email for your tracking information once the box ships out.

(06:26:37 PM) Logan: I hope that you will understand.

(06:27:49 PM) Visitor [protected]: So is it taken care of? What item is it?

(06:28:07 PM) Visitor [protected]: I should've been notified

(06:29:30 PM) Visitor [protected]: I honestly don't want to wait anymore this is not how FFF should do business

(06:29:37 PM) Logan: I'm sorry if you were not notified about that since we are trying to fix the issue before the box will ship. I have taken care of this already.

(06:29:44 PM) Logan: I will check for the item.

(06:31:05 PM) Logan: The customization 3 items are sold out.

(06:31:44 PM) Visitor [protected]: So I'm not going to receive 3 items now?

(06:32:15 PM) Visitor [protected]: How many items am I going to get?

(06:32:39 PM) Logan: You will still receive all of the items. We just change the customization line number 3 item.

(06:33:01 PM) Logan: 9 items in total.

(06:33:06 PM) Visitor [protected]: Are they replacing the 3 items with something else?

(06:33:27 PM) Logan: It is customization 3 and not 3 items.

(06:33:47 PM) Logan: We already replaced the item. You will still receive a total of 9 items.

(06:34:06 PM) Visitor [protected]: I want to know when and for sure if this is getting shipped how much longer do I wait?

(06:34:45 PM) Visitor [protected]: And I also ordered Add on items that are going to be shipped separately what's the status on that

(06:35:50 PM) Logan: I don't have any specific dates yet. We will just be sending you an email once the box ships out. I will also send you a follow-up email within the day.

(06:36:27 PM) Logan: The Winter Edit sale add-ons will be shipped separately and the processing time for that is 2 weeks or sooner. The same thing that we will send you an email for your tracking information once it ships out.

(06:37:44 PM) Visitor [protected]: I mean it's already delayed so much and I don't even know how long I have to wait again and there's no answers it's just up in the air I just need to wait smh

(06:38:13 PM) Logan: I'm so sorry about that. I will just send you a follow-up email within the day for the confirmation.

(06:38:17 PM) Logan: I hope that helps.

(06:38:20 PM) Logan: Is there anything else I can help you out with today?

(06:38:43 PM) Visitor [protected]: whats FFF phone number

(06:39:30 PM) Visitor [protected]: Can I just cancel all of this and get my refund since it's not shipped out yet

(06:39:46 PM) Logan: You can always give us a ring at ***267, we're open everyday, 4AM to 12MN PST.

(06:40:44 PM) Logan: Rest assured that my superior will be sending you an email within the day.

(06:41:23 PM) Visitor [protected]: Ok thanks and I don't mean to sound like I'm taking it out on you I'm just frustrated I'm sorry

(06:42:26 PM) Logan: I really understand that. I'm sorry for the inconvenience that has caused you. Rest assured that I already reach to my supervisor regarding this concern.
Our mailing address is:
FabFitFun Inc.
360 N. La Cienega Blvd. 3rd Fl - B
Los Angeles, CA 90048

Mona S (FabFitFun)
Jan 15,1:34 PM PST

So sorry for any inconvenience. I see a movement of the process for the box and so it might likely leave the warehouse any day now.

I am so sorry to hear that you wish to cancel your membership. I wouldn't really want you to miss out our Spring goodies. However, I do understand and respect your decision. Per your request, I have gone ahead and canceled your account so you will no longer be billed for our future boxes. You should receive another email shortly confirming your cancelation. If there is anything we can do to make your experience better or to bring you back, please do not hesitate to reach out to us! We would love to hear from you.
Sending Happiness,

Mona
Customer Care ***@fabfitfun | #fabfitfun

Misskairo
Jan 15,9:31 AM PST

Hi can I cancel my subscription through you or do I need to call? Just send me my items that I paid for I no longer want to deal with Fab Fit Fun. It's ridiculous that I have to wait this long and nothing is being done about this. I should've listened to the bad reviews. I'm very upset and I want what I paid for if not refund me the money. Thanks!
On Tue, Jan 15,2019 at 8:29 AM Erica
Good morning Mona,
Any word on my package?

Misskairo
Jan 15,5:30 AM PST

Good morning Mona,
Any word on my package?

Mona S (FabFitFun)
Jan 14,2:58 PM PST

I've gone ahead and forwarded this issue and we apologize for the inconvenience.
I am also monitoring the movement for you and I'd see what more I can do to help out.

Thanks for the patience.
Sending Happiness,

Mona
Customer Care ***@fabfitfun | #fabfitfun

Misskairo
Jan 14,10:18 AM PST

Hello,
I logged in and the status still says awaiting shipment. Is there any way to find out what's going on with my package? I've been waiting long enough can I get it as soon as possible?
Thanks

Mona S (FabFitFun)
Jan 12,12:05 PM PST

Hi Erica,

Thanks for writing in! We sincerely apologize for the delayed shipment of your Winter box! Upon checking, it seemed like our courier encountered an issue in printing the shipping label of your box. No worries though, I already requested to reprint the shipment label of your order, so we can ship it out the soonest we can! We will send you a shipment notification, containing the new tracking info as soon as it ships out from our warehouse, so kindly keep an eye on that.

As for your account, I can see here that you've initially subscribed to Seasonal subscription on Dec 14th for Winter Box then you made a purchase for Edit Sale which will be shipped separately. It has been released into the processing phase and you will receive an email containing your tracking information for this package as soon as it leaves our warehouse once processing is completed!

You next scheduled billing date will be by March 14th for your Spring Box.
I hope this helps. If there is anything else that we can assist you with, just write us back, we'd love to help! Have a great day ahead!

Sending Happiness,

Mona
Customer Care ***@fabfitfun | #fabfitfun

Misskairo
Jan 11,3:18 PM PST

*Please Select...Shipping Inquiry
*Describe Your IssueSo I purchased my first 2018 Winter Box on December 14, billing cycle 2 should be shipped December 25th, I have not received anything and haven't received an email should I wait till January 25th? That would make one month. Sorry I'm just a little confused. Also I added on some extra items and I wanted to know is that going to be in my Winter Box or does it ship separately? I read there are absolutely no returns does that count for the extra items I purchased as well? Thanks!

i regrettably signed up for this service in December. My first order included an item that was supposed to be 'drop shipped' and after almost a month, never came. they gave me credit to use for the site instead of a refund. My second order, I never got the email to make my customization selections and every time I went to the website, it said customization selections were not available. I tried to get help through the chatbot, which is the only way apparently to reach CS and eventually got to an agent who said i could make selections - but then the majority of them were out of stock and too bad for me? i cant get a refund for the membership i paid and now i guess i'm stuck getting stuff i dont want? total rip off.

I used to subscribe many years ago. A few days ago I received an email from them and just looked at their products. I never once put anything in a cart or considered purchasing. Last night I received an email from them that my credit card was declined. What?! They attempted to charge me with my cc that they still had on file! Thank goodness it has since expired and they could not charge me. This is fraud!

I’m not Subaru to FFF haven’t been over 2 yrs even my account days closed but they are chargers my credit card, I reached out to them and they confirmed I do not have an account but yet I’m still brung charged for a FFF account. Even a box came last month and I told them I do not want or need any of the items but they said I don’t have an account yet they charged me 34.97! than another 64.97z I disputed with credit card company but it’s still in there and I don’t even wnat nor have an active account.

I signed up for their annual membership because the promo for a barefoot dreams gift valued at $300 would be included. I put in the code and the invoice on the payment page had it listed.

Got my box and no gift, contacted the customer service and they said code was never entered and there was nothing they could do now. I was offered a mystery gift and told there was no way I entered the code and they could not honor it because the stock was depleted. But they have an ad for that same code still running. I sent her a picture of the ad and she said they can’t do anything but send a mystery gift.

At this point even if I cancel I’m out the money because it was an annual subscription and have to stay with this company.

A $400 Composter showed up on our doorstep, no invoice, nothing. After some investigation we figured out the charge on the card was from FabFitFun. No idea how this got in our cart. Very mysterious. Oh and they have a strict no return policy for these drop ship items. Bad business practices. Do not give them any of your business. Customer service is also terrible.

For the amount of money I paid for the box just isn’t worth it . It took over a month to get here , and they sent me nothing that I would use. The products they sent were covered in dust . It’s like they didn't even look at my preferences and just threw whatever in the box . I immediately cancelled my subscription, I was looking forward for this for a while and I’m honestly so disappointed. :(

I had a membership for Fabfitfun [protected]. My sister tried to have me sign up again this past September, but I chose not to when it was apparent that things that were promised to be customizable were not. No big deal.

This winter, I was emailed a promotion from Fabfitfun that said people who did not have memberships could shop their sale. I went, browsed, and added some stuff to my cart. There was a banner with a timer at the top that said to "act fast" or something to that effect. It did not say that when the timer ran out, I would automatically be charged for the items. Apparently, however, that was the case. Several days later, I was billed $362.49.

Once I realized this, I reached out to Fabfitfun. In a lengthy online chat, I was informed that I would have to pay for the drop-shipped items, but "[a]s a courtesy this time, you can ship the order back to us at your own expense and we'll process a full refund for the [remaining part of the] order once we receive confirmation of its return to our warehouse."

I expressed my concern at several things:

1. This would not include the entire purchase.

2. It would be expensive to ship from NJ back to CA.

3. I never agreed to have my credit card charged.

At this point, I asked that my credit card information be removed from their site. This request was ignored; rather, they shared the links for "the FAQs regarding the Edit Sale and Dropship Items" in addition to sharing a screenshot of the mobile site that mentioned automatic shipping in a very small print hidden in the middle of the page.

I commented, "That is irrelevant. I left the site with no intention of buying anything. This is an intentionally nefarious business practice."

[Incidentally: The Edit Sale FAQ starts, "Every season, members have access to an exclusive sale called the Edit Sale, containing amazing products for huge discounts (30% - 80% off)! Each sale will be open for a limited period of time and functions just like seasonal Add-Ons, with automatic checkout at the end of the sale!" I am not a member, so I'm not sure how/why the information on this page would apply to me.

When perusing the Dropship Items FAQs, it's apparent that "UK customers... have additional statutory rights with respect to refunds and returns," so dropship returns are possible.]

Holding me to member agreements when I am not a member does not make sense, and I cannot understand how it is legally binding. I did not authorize FFF to charge my card, not on a monthly basis and not for that sale. I am unsure why they are permitted to keep my credit card information stored when I am no longer a customer (and even now after I asked twice for it to be removed.)

I noted that the items had not shipped yet and asked to cancel the shipping. I repeated, "I also need my credit card information removed from your site." That request was ignored again, and the associate promised that someone would email me back with some resolution.

I never received that reply, so a few days later I emailed FFF, including a transcript of previous online conversation. I said, "Again, this order needs to be cancelled. Shipping on the majority of this has not updated, so I see no reason it cannot be stopped. I feel like this delay is just making that less possible."

This, in part, was the response:

"This is a follow-up email regarding your concern. I totally understand where you're coming from and our customers will always be our priority! I've already got an update from our team and talked to one of my managing supervisors here. I've gone ahead and processed a ​​$202.55 USD refund for the following items below but you will still receive them... However, we can no longer cancel and process refund for the dropship items and I'm so sorry. Drop Ship items ship directly from the retailer and separately from the rest of your order. Information regarding Drop Ship will always be noted in the product description of applicable items and all Drop Ship purchases are considered final and non-refundable."

Since then, it appears that they issued a partial refund and cancelled the part of the order that went along with it. However, I am still being charged $159.84 for the drop-shipped items, including those that still haven't shipped. I hold that these charges are, and always were, fraudulent. I am not a member, so I cannot see how membership terms would apply to me. I did not give authorization to be charged. In addition to the financial cost, I have expended hours in dealing with this issue.

Dear Fab Fit Fun Legal team,

I have an issue with your policies that need to be addressed. I was once a member but it’s been over a year since I canceled my membership.

I received an email and opened it. The email had some products that I was considering purchasing so I added them into my cart. This is a common practice among all Internet shoppers. My items in the cart were charged to my credit cart. Placing items into a cart does not grant authorization to charge my card.

I am not a member nor did I agree to any terms that you may have for your members. What just happened to me is fraudulent. There is an issue with FFF keeping my card on file. When my revolving membership ended so did the right to hold my credit card information. Merchants only have the right to store customer debit or credit cards for repeat transactions. This is in contrast to payments collected as “one-off” payments, in which the information needs to be provided each time a transaction is made.

image2.png

I have read all policies, terms and conditions. There is nothing in this agreement that applies to me. I am attaching the chat with a fab fit representative who states:

image1.jpeg

Again never did I grant permission for cart items to be considered items I was intending on purchasing or give authorization to be charged. Nor do I have a scheduled bill date for anything! I’m not a member. Please refer to attachment.

Only after reviewing my bank statement was I aware that there were any fraudulent charges to my bank account. No products were sent or received.

There are many wrong doings to consider in this scenario. First and foremost is my credit card information. Obviously items put in your cart by a nonmember do not grant permission to authorize a sale without legal verbiage stating that ridiculous policy. In fact that would contradict the below example,

image4.png

“Proceed to checkout” or “Act fast!, Items in your cart are not on hold”. If the nonsense that conveyed to me today was true it should have read “ordered” or “no need to act! we’re charging you anyway”.

Why is my credit card info being held? The last purchase was June 22 and the account was closed. Also the website does not give access for members or customers to remove their credit card information. There is an edit button but you need to replace one credit card with another. Not only are you not giving customers an option to remove their cc you’re holding their information after an account is closed. Multiple wrongs.

image5.png

The above states “reactivate“ because I am a not a member.

Show me the legal verbiage that allowed this transaction occur.

image6.png

How is this great news for me?

Not only was the charge fraudulent, I am upset! I have also waisted my morning to correct the mistake.

How is this going to be handled? How do I recoup my time and money? Is this going to happen to others? Is anyone aware of a class action lawsuit for the above reasons?

I look forward to hearing the resolution. Please feel free to reach out to me for any documents or information needed.

Heather Matthews

[protected]@gmail.com

561-445-

Sent from my iPhone

I signed up in October and was supposed to get the round blow dryer brush. I was charged in October and again in November. My box came and there is no brush. Not only did I get charged twice for 1 box, I didn’t get the one item I actually wanted. I canceled before because of covid, I will be canceling this time because I am very dissatisfied with the box

I have ran into the same issue several times now leading to unauthorized charges for products on my account. I have contacted customer service several times and even spoke to Mandy, who works with the management team in the customer care billing department, but never received any follow up or resolution. So, I am here to warn others about the scam behind FFF so others don’t fall victim to it like I have.

When FFF is having special event sales (such as add-on’s) the website has an algorithm that it uses to push the products that you favorite or recently look at to the top of the page. Once you hit a threshold it will stop pre-populating the page with new items; however, if you get rid of some items in your cart, or browse the sold out section and re-favorite some items there, then new items will appear. Including items that were just sold out, but adding them to your cart is a different story.

Now, let me explain the issue. I have noticed on several occasions that items I hit “add to cart” but got the “sold out” response to, actually did get added to my cart by the end of a sale, even though they may not have appeared in my cart before the end of the sale. I have also noticed that the number of a particular item has increased, decreased or disappeared.

So while I may have added 3 green goo first aid packs to my cart to give as stocking stuffers for Christmas, I am now only getting 1…but don’t worry because I will have 3 hair dryers now -_- smh oh, and apparently they ran out of the 1L size conditioner I added but I’m still stuck with the shampoo…those are just some of the issues with this order…

How is anyone supposed to use this company reliably? They have a “no return policy” and will put whatever they see fit in your cart once the sale is over and no changes are allowed, then charge your card for whatever they put in your cart. How is that fair? They are unwilling to help when you reach out making it seem like it’s your fault their website has some type of algorithm that it uses and won’t make adjustments to the order when it’s clearly incorrect and not what you ordered. Save yourself the trouble and search for the products on Mercari, EBay or Poshmark. A lot of people are selling the same things on these apps and at least you know what you add to your cart is what is in your cart and what you will be charged for. This will be my second dispute with FFF and I will be canceling my subscription with them. There needs to be a lawsuit against this company for this scam they are running and pretending to not know anything.

I wanted to cancel my membership but it renewed before I cancelled. I tried to dispute the charge and cancel but my credit card company denied me so I agreed. I contacted fabfitfun to advise I dropped the dispute and reactivate my membership. They are telling me to update my credit card information but it looks like I'm going to be charged again and I'm certainly not paying twice! So now I can not customize my boxes because my membership is"cancelled" even though I got the fall box and an email about the winter box. I've been emailing back and forth and just getting the run around. Fabfitfun is not fun and not fabulous in my opinion. I'm just getting completely frustrated that I paid for something and I'm not getting to enjoy it at all! How do I reactivate my account without paying an annual membership again?

I opted out of the summer box. Upon waiting for my fall box, I got ZERO. Spoke wa rep and they said I would soon receive the summer box. Two weeks later I got nothing. What gives? Two weeks later called again, only to learn they assumed I wanted to swap my fall box. I was charged $199 but never received any box. So I requested a refund of my Sept charge, and requested to end my subscription. They said fine. Which is pitiful because I ENJOY receiving FAB/FIT/FUN boxes! Your customer service reps really need some retraining if you wish to keep your customers!

I, like Serena’s post on Aug 04, 2022 at 6:54 pm,, am getting charged for items I did not purchase. This is the third time this has happened. They really need to do something about their add on page. I browse their items on their add-on and every time I do that I get charged for something I didn’t even select. I’m so sick and tired of this happening. I’m cancelling my membership. They’re crooks

Has anyone else receive a charge for things you did not order? I got charged over $800 by Fab Fit Fun and they’re refusing at this moment in time to give me a full refund. There are more details of course. Please email me if you have been screwed over as well. [protected]@gmail.com. I will be hiring attorney come Monday to file a lawsuit against them. I have called over 8 times with no resolution of getting nothing more than an offer of a partial credit again for items I never ordered. Enough is enough. I know for a fact I can’t be the only victim of this but I will be the last.

My summer FabFitFun box arrived today - however instead of on the front porch that is covered, where all deliveries get put - it was put around back at the side door that was uncovered. It rained all day long. The box had completed fallen apart and the contents were soaking wet. I reached out and the resolution I received was $10 credited to my account. I sent a photo and a photo of my receipt. Extremely aggravated by the condition my box and then the back and forth with customer service it has made me not want to be a customer and would like to be refunded.

I have been trying to cancel membership but have not been sble to get confirmation Sarah lempko

[protected]@gmail.com

ps did not receive Spring box

I have not received my Spring box to date...tracking number:

4205634392612927005588000030548208