The complaint has been investigated and
resolved to the customer's satisfactionResolved Beats By Dre — beats tour
resolved to the customer's satisfaction
The company has very slow response,
I have been requested help for my earphone as it was spoiled like 2 weeks ago
And I have yet received any response from them,
It's 2 whole week, aren't it ridiculous?
My suggestion is avoid buying the beats as it is very overpriced and has poor customer service.