The complaint has been investigated and
resolved to the customer's satisfactionResolved Bbva compass bank — nsf charges
resolved to the customer's satisfaction
PENDING CLASS ACTION SUIT FOR FRAUD - BBVA Compass Bank has developed a method to scam it's customers who use their online banking service. Here's how the scam works: Their online service shows a "available balance" which is not always a correct amount and even though you have a positive available balance and a check or debit is made which is less than the available balance, nsf fees can still be charged. The reason for this is that the initial charge is made when the available balance is in the positive and will show as a pending charge. However, when that charge is actually posted (up to 5 days later) is when the nsf fee can happen if your account is in the negative at the time it actually posts. During this period from the time the charge is made to the time it posts, your account may have gone into the negative due to other bank fees, etc and will result into a nsf fee even though you had the money available at the time the charge was made. Due to this, BBVA Compass is intentionally deceiving it's customers by making them think the funds are available even though they are not until it actually posts. In addition, this means that you have to make sure there is enough funds in your account at the time the charge is made and also when it posts or you may incur a nsf fee.