BBVA Compass Bancshares / Compass Bankpersonal loan

We were told that our payoff amount would be $23, 659.00 - we sent them a check for that amount. Now they are claiming that we did not call for a payout and the amount we sent was not for the exact amount. They processed our payment as regular payment and say we owe $1, 232.48 and our next payment is due Aug. 8, 2022. When speaking to them on the phone I expected maybe a $100 or $200 and asked for an exact payoff today and was given the amount of $1, 302.24. There is something not right here and I am not getting anywhere talking to them. Can someone help?

BBVA Compass Bancshares / Compass Bank

Oct 02, 2019

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