Truist Bank (formerly BB&T Bank) review: excessive fees - deceased family member

Service Charges for Deceased Family Member David, on or about July 2010, BB&T Bank was notified in regarding the recent death (Dave died on Easter Sunday 2010) and one account was closed. At the time of Dave's death, his checking account had less than $500.00 but it would have been enough to help bury him. Due to limited funds and our brother dying without a will, it took a time to have proper paperwork to close account, but BB&T started charging Inactivity Fees $7.50 and also Maintenance Fees $8.00" deducted monthly. After contacting and trying to explain our situation to BB&T, at 3 separate locations and unable to reach anyone via telephone, his account is continually charged $15.50 monthly. Our phone calls and face to face visits have fallen on uncaring and deaf ears. BB&T offered for us to close the account since they have now taken over $250.00 in charges.