Bath Fitter Franchising  -  refund

Bath Fitter sales person came to my house and gave me a quote. He said if I sign up right away they could take $100.00 off of the bill. I had to crunch some numbers so didn't sign up right away. I phoned him the next day and he said he could give me a $50.00 refund.

There in lies the problem I never got the $50.00 refund. Customer Ref # [protected]

I have sent an e-mail to a new gal Ada Ho she said it would take 3 to 4 weeks for the refund to arrive from head office. This was July 08/2018 I still don't have the refund.

I talked to the receptionist who said someone would call me they haven't that was about four weeks ago it is now near the end of December and I think 3 to 4 weeks has long gone by. The postal strike had nothing to do with this cheque being mailed to me.

I feel I have been patience enough and it's time for them to cut me a cheque and send me the money the $50.00 they owe me.
Carolann Vestergaard
[protected] [protected]@shaw.ca