Bass Pro Shops review: Bass pro service center boat warranty and services

In early September we brought our tracker targa v20 into anchorage bass pro shop service center to have the trim limiter and trim looked at on our mercury 150hp outboard that was under warranty because the trim didn’t work when above 2000 rpm. We also asked to have boat winterized and wrapped for the winter (which we would pay for not part of warranty service). We have tried and tried to contact the service center to see if they have had any progress and have not gotten a single call back and I’m am now worried they haven’t winterized the boat which is sitting outside in the Alaska cold and destroying a 15k boat motor that we are paying for. Also since we don’t know if it ever got wrapped it probably has ice and snow destroying the interior. This has been a constant problem with this store since we bought the boat almost 3 years ago. (Will be 3 years in June which is why we wanted it serviced because of all the issues we have had since boat was new and warranty is up mid June. We also planned on buying a 4 wheeler but after the service we have had at anchorage bass pro we decided not to buy a tracker from them but a Yamaha instead from another dealer.