The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Barnes and Noblereturn policy

T

I just had a baby. Do you know how many people have given us duplicate books? Everything from what to expect (During pregnancy, during year one, etc. ) to baby books, and children's books. Often the books come wrapped in the box from barnes and noble.com. However, since I don't have the receipt, I can't return the duplicate items. It is tacky and rude to ask the gift giver to locate the receipt and hand it over. I've been donating the books, but it seems ridiculous that we are unable brand new, unopened books. Store credit would be great. I don't need cash - just let me select a dr. Suess book that we don't already own!

Responses

  • Po
    pobarjenkins Mar 03, 2011
    This comment was posted by
    a verified customer
    Verified customer

    You shouldn't blame B&N for that. Blame your gift-givers who didn't think to give you a gift receipt.

    1 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.