Barclays Bank
Reviews and Complaints

Even after frequent secure message and phone requests for years, Barclays Card Services failed to secure customers' online accounts by implementing 2 factor authentication and allowing '+' email aliases.
As many customers services I came across lately, theirs also replaces security solutions with PR statements and references to the vague disclaimers in their website.

Tell me why I can not get any online access and try to call on hold for a hour no one answers. I try to get access code and it never sends one. I just got transfered to barkleys this is the worst bank of all time and I will put this on every media site possible just to try to keep people away from this bank. Chase was so much better never had a issue.

__Statement against Barclays Bank stuff__
__As A British Barclays Bank you are a very slow to restify mistakes or to resolve disputes ( Based on actually proven case) that Banks routinely overcharge small business customers by hundreds of
£ 358.00millions years__
__I confirm that my Barclays Bank made a mess of my account and courses me to lose money and didn't spend time putting it currently__
__For that reason I am in a right time to claim financial compensation for my time and trouble in addition to any financial loss__Please pay now £ 358.00__Thank You__
__Sincerely Yours__

I have been frustrated for many weeks by trying to close my Barclays account. During my attempts they have locked me out of online banking. My card was cancelled. I called them by phone and got a good run around. I wrote a letter to them, head office. I stated my request. They then sent a letter for some reason to my old address that's not valid ( the house has been sold) I told the bank. If I can not use a letter, or phone, or internet to close my account what is left? My experience with this bank has been just horrible, I went to the branch in Haywards Heath to set up internet banking, it took 3 visits to finally do that, no one there seemed to know how it works. I paid for a flight ticket with my barclays card, later they cancelled the payment! They caused much stress and hassle, now it just continues. I did ask for the account balance to be paid into a UK account, (my sister) is that too complicated for them.

I received an email about the end of May stating my card (last 4 digits 5141) had been cancelled due to lack of use. I have had other card companies that sent me an email saying if I didn't use in the next few weeks they would cancel my card, so I used it. No problem.
I called customer service at 866-928-8598, the Asian Lady that tried to help me was hard to understand. I had to repeat myself several times explaing my problem with the card cancelled. I told her my card should not be cancelled without a warning about lack of use. She looked on her computer and stated I had been Mailed a letter in November of 2020. I did not receive a letter from Barclays, saying if I didn't use the card it would be cancelled. No email either. Six months later in May 2021 I received an EMAIL (9 months later) telling me my card had been cancelled for lack of use. No letter was received this time. I asked why they hadn't sent another warning in that 6 month period. I told her it was just a misunderstanding and I would like to have my card reactivated. She said I would have to apply for a new card. I told her that my credit score had gone down because the card had been cancelled and would likely go down some more if I applied for a new card. I asked to talk to a supervisor, after waiting 10 minutes I was talking to another Asian Lady working from her home. I heard kids yelling & a dog barking that made it hard to hear her. I told her what had happened and got the same response the other Lady had given me. Why is your customer service center in Asia?
I would like to have my card reinstated for credit score repair. I would have used the card if I had known about it. My card has an 03/23 experation date on it. Thank You in advance, James F Hendricks. My email address is [protected]@comcast.net

What happened yesterday I was at the bank the man how work at the fraud team I tell him to unblocked my card he wasn't listen to me on the phone so man how work at the Barclays fraud team he give me replacement card

So we signed up to get hotel credits and everything was fine until we needed to do a chargeback on a unauthorized charge.

Barclays bank (who barely speak English) first refused stating it was a signed for charge which it was not, then refused stating that the company was not a recognized company? We went ahead and just paid it.

Then some months latter out of the blue with no charges a charge appeared and when we called in they stated "interest charge" but how do you have interest on a account that was paid in full with no charges? After fighting with them and the fact they kept doctoring documents we cancelled the card.

Now they have hit our credit report with derogatory remarks, checking out credit etc. and has lowered our credit score by 85 points! How are they able to get away with fraud and lies like this!

Am c. jayaprakash from chennai city in India and am having an
safe keeping in your churchill place, London. I am trying to contact the concern person through mail to retrieve my safe keeping deposit but I have not received any reply from your bank till today.( am trying to retrieve my money from 2017 onwards) now I wanted to come there in person before that, who is the right person to contact his/her phone number and mail address
I want it now. Please help me and send me the concerned person name and phone and email address to proceed further from my side. My mail address is [protected]@yahoo.com and my hand phone number is this [protected] please help me urgently to settle the issue without any more delay please this is not scam or illegal activity, I am a absolutely
decent and genuine person.

c. jayaprakash from chennai city in India

I was notified by a credit score monitoring company that my credit score had dropped. Once I received the notification from the monitoring company I contacted Barclays and was informed my account was on electronic billing which was a complete surprise to me. I immediately brought the account current and requested Barclays to correct the information on my credit report and fix my credit score. Today I spoke with a customer service manager (Dave) and was told they only report factual information the the credit bureau and the payments were late regardless of the reason and there is nothing they can do. I asked why it took them 90+ days to send me a letter by mail and he had no answer. I find their customer service appalling.

Hi

Complaint ref cr6f6cnywg

I have a initial complaint ongoing which is not being sorted urgently although they saying its fast tracked i have still not recieved a call from them.
I am worried sick this complaint is with barclays they made an error putting late markers on my credit file no fault at mine as theyr aware i was a victim of fraud so these late markers were from them the company sorted out the fraud side of things however not realised the late markers accurring from it. i know this will eventually sort out as its not my fault but im desperate for it to be sorted asap im in the middle of a house sale this will effect it i urgently require a letter to state this is an error from your side or remove the late markers urgently or atleast someone call me asap im going mad with worry here i cant sleep or eat properly.

Kind regards
Mr nisar kabir

Respected sir,
good-morning,
I had to inform you for ag345678dc from Delhi branch,
kindly inform me updated status. As below mention detail;-
I have to pay a high duty to MR. Paul nelson, kindly contact [protected]@gmail. Com
& report/acknowledge guidelines.
Due regards.

Hi may we know if this bank draft we have is authentic, we are having trouble on how to spot your bank draft is legitimate or not...

Was booking a hotel room and a Barclay add popped up saying if I applied for there credit card which could be done immediately they would give me $100 off the room, but instead of giving a credit card immediately they gave all sorts of excuses and said they would have to investigate before giving a card. I have a 785 credit score. this was just a way of getting business by fraudulently offering $100.

It is only $100 but I think I will sue. Haven't sued a bank since I retired, but I still remember how to file.

I want to know attached Bank draft is orginal or fake.
This draft send by Melody Maria cont no is +44-[protected] and take money from me 50, 000.00 for process charge on the account of
A/C No-[protected]
Name-Ranjeet Kumar
IFSC-BARB0MALVIY
Cont No-[protected]/[protected]

My Details
Name-Joydul Mondal
Cont-[protected]
Mail-joydul.[protected]@gmail.com

please Help me.

Barclay's bank did a classic bait and switch on my mother, then an 85-year-old vulnerable adult with dementia and other health conditions.

Barclays Ring Card, in big bold letters promised her that with her excellent credit rating and credit history she was 'pre-approved' for a zero percent balance transfer, with no transaction fees, and no other fees.

My mother, and Power of Attorney client, accepted the offer and transferred about $4, 000 from a higher interest card.

They lied to her every step of the way. Instead of zero percent the card had 12 percent plus they hit her with all kinds of transaction fees. We stopped paying when we realized the fraud. I notified them to specifically perform on the offer they promised or waive the alleged disputed debt.

They they hit her with late fees, bad credit reports, ignored the numerous copies of Power of Attorney I had sent them, their collectors, etc. They continued to contact her directly by phone and mail, contradicting my instructions.

I reported them to the Minnesota Attorney General but have not heard back.

This cause has class action potential. My mother had a credit rating of 715 and a credit payment history. I would be willing to bet that Barclay's gives no one, or very few people its bold promised rates.

They should be investigated.

I have received information to receive a payment from Barkley's Bank London. The outhentication off the documents seems suspicious and the details seems suspesious. Do your bank del in anything relating too this. No Due Diligence accompanied with the eMail or information validating the authentication off this mail nor attached document. Please take note off this activity and your feedback will be highly appreciated.

harrasment calls from barklays bank are coming claiming that theyare calling from delhi police and that theyare filing FIR against me and that some payment of 6000 is due on us, we have stopped using barklays bank card from before 15 years, due to wrong charges pur on me, but still after having a meeting with the head of the department, Mr Santosh Shetty, had commited that all this has been waived off and now no calls will come. again I got a call after so many years. it is not fair by using name of Delhi police, they are fraud, how can Delhi police call for recovery. the number which I RECIVED THE CALL IS [protected], when seen in the true caller app, it shows cheater and spam call.

I applied for a Barclays Apple rewards card to get my daughter a laptop for college. One of the questions was if I was a US Citizen. I am not but am legal as I have a green card I just ever completed any citizenship paperwork, they asked me to submit all kinds of documentation, ss card, pay stubs, utility bills. I have established credit and my credit score is over 700. I never submitted the paperwork due to principal as I feel I was discriminated for not being a US citizen. I am a British citizen. US law prohibits companies for using that as a basis for denying credit.

Account closed without notice after years paying high interest of over 24%. Had some financial issues due to hurricane Irma which I reported to the credit card companies. I've been paying off balance on time after recuperating. Luckily I noticed credit card closed when I went to make an online payment. Good thing it was not an outside transaction that could have caused an embarrassment and possible bad actions taken if this was my only source of payment on a nonrefundable transaction such as dinning out. I can tell you personally, from other people view, closing someone's account in this form would likely cause more delinquency. This card credit is also linked to have my car insurance for automatic payment. Again luckily I noticed in time because then I would have been driving without insurance. The proper way would be to notify card holder before closing account and/or at least send an email or phone call message stating account closed and spare people the embarrassment.

---------- Forwarded message ----------
From: BARCLAYS BANK PLC
To: benjamin.[protected]@cibc.ca

Date: Thu, 25 Jan 2018 18:24:50 +0100 (CET)
Subject: SWIFT CONFIRMATION
ATT.
CANADIAN IMPERIAL BANK OF COMMERCE(CIBC)
ADDRESS:7310 2ND ST, GRAND FORKS, BC.V0H 1H0 CANADA
CC: MR.BENJAMIN BROWN.

DEAR MR.BENJAMIN BROWN,

REF: OUR CONFIRMATION OF EMISSION OF SWIFT MT103 VIA:MESSAGE TYPE: MT 199

I, BARRY COLE, WITH FULL BANK RESPONSIBILITY AND LEGAL LIABILITY ON BEHALF OF OUR CLIENT WORLD BRIDGE FEDERATION, WITH ACCOUNT NO. 99777526AND ON BEHALF OF BARCLAYS BANK PLC, 38 HANS CRESCENT KNIGHTSBRIDGE, LONDON SW1Z 0LZ, HEREBY CONFIRM THE EMISSION OF MT 103 CASH BACKED SINGLE CUSTOMER CREDIT TRANSFER WITH FACE AMOUNT OF USD 40 MILLION (FORTY MILLION UNITED STATES DOLLAR)TRANSMITTED FROM OUR BANK WITH SWIFT CODE: BARCGB22 VIA SWIFT MT 199 CASH BACKED SINGLE CUSTOMER CREDIT TRANSFER ON 27TH DECEMBER 2017 TO YOUR BANK, CANADIAN IMPERIAL BANK OF COMMERCE IN FAVOUR OF YOUR CLIENT TORURO MINING HOLDINGS LTD, WITH ACCOUNT NO.8537615. THE SAID SWIFT BEARS THE FOLLOWING REFERENCE NUMBERS: SENDER REFERENCE: BARCGB401991712Q /TRANSACTION REFERENCE: 346782367822BARCGB267823678.

WE FURTHER CONFIRM THAT THE FUNDS TO THE BEST OF OUR KNOWLEDGE ARE CLEAN, CLEAR AND FREE OF ANY LEVY AND ENCUMBRANCES AND ARE LEGALLY OBTAINED FROM NON-CRIMINAL BUSINESS ACTIVITIES.

I APPRECIATE IN ADVANCE YOUR CONSIDERATION AND ACCEPTANCE OF OUR CONFIRMATION AS STATED ABOVE.

FOR AND ON BEHALF OF BARCLAYS BANK PLC.
38 HANS CRESCENT KNIGHTSBRIDGE LONDON SW1Z 0LZ
UNITED KINGDOM

Barclays Bank Plc
Registered in England and Wales.
Registered office:  1 Churchill Place, London E14 5HP, United Kingdom
Authorized and regulated by the Financial Conduct Authority.
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