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CB Medical Services and Facilities Baptist Health System
Baptist Health System

Baptist Health System review: Payment plan cancellation while actively in repayment

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4:28 pm EDT
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This hospital cancelled my payment plan while I was actively and regularly paying the agreed upon amount which was being autodrafted from my checking account. After ordering a new debit card and then updating their system accordingly, they said I skipped a payment at some point and while I was regularly paying they cancelled the payment plan and sent it to collections. They didn't even send me a message through their own platform MyChart to notify me of any issues or that they were cancelling. When I called to speak to a CSR, she told me they don't have anything to do with making a decision it is system generatged and they don't have the staff capacity to try more outreach to a patent in an active payment plan before taking adverse action.

Claimed loss: A credit collection now on my credit report!

Desired outcome: Take this off of my credit bureau as a collection since I was actively paying through an autodraft set up with them!

Confidential Information Hidden: This section contains confidential information visible to verified Baptist Health System representatives only. If you are affiliated with Baptist Health System, please claim your business to access these details.

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  1. Baptist Health System Contacts

  2. Baptist Health System phone numbers
    +1 (866) 309-2873
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    Customer Service
    +1 (210) 730-9600
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    Baptist Breast Center - Atrium, North Central Baptist
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    Baptist Breast Center - Legacy Oaks
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    +1 (210) 351-0784
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    Baptist M&S Imaging Center Downtown
    +1 (210) 339-9401
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    Baptist Breast Center - Shertz
    +1 (210) 521-2989
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    +1 (855) 755-5673
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    +1 (210) 785-4924
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    +1 (210) 648-3366
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    +1 (210) 599-0456
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    The Wound Healing Center - Northeast
    More phone numbers
  3. Baptist Health System emails
  4. Baptist Health System address
    111 Dallas St., San Antonio, Texas, 78205, United States
  5. Baptist Health System social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 10, 2026
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Baptist Health System Category
Baptist Health System is ranked 39 among 202 companies in the Medical Services and Facilities category
#37 Medicare FAQ Medicare FAQ #38 HearingLife HearingLife #39 Baptist Health System Baptist Health System #40 WellNow Urgent Care WellNow Urgent Care #41 EasyBreathe EasyBreathe

Most discussed Baptist Health System complaints

Wrongful death and malpractice
1
(opinions to this review)
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