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Baptist Health System Complaints Summary

3 Resolved
49 Unresolved
Our verdict: If considering services from Baptist Health System with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Baptist Health System complaints 52

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R
12:29 pm EST

Baptist Health System Parking issues @ 131 Miller Street, Winston Salem NC

My wife had her left knee replaced at Davie Hospital. She was assigned physical therapy at the Miller Street facility.

Baptist Hospital closed the main access uper date for inclement weather.

They restricted parking to the lower deck.

My wife can barley walk with a walker. When we went to the lower deck there was no one there to assist my wife. The parking was full & cars everywhere. Since I had no where to park she had to get in for her therapy appointment the best she could. I had to park across the street.

I couldn't belive how many accidents that almost happened because if people trying to get in to get their appointments.

Desired outcome: This could have been avoided if Baptist Hospital would have put down a layer of salt on the upper deck so it could be utilized.

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4:24 pm EST

Baptist Health System Upcoming surgery at 6025 Walnut Grove Rd Memphis, TN 38120 Baptist East

I was having a PAE at hospital on Jan. 10, 2022 when Admission person confronted me for a 300.00 co pay for surgery that I have not had yet. This practice at this hospital is harassment and they then send you to collections for payment, she was rude and I will never go to your hospital if I can help it. I plan to write my congressman to complain about your practices, I'm a senior citizen retired on a fixed income and being demanded to pay before I finished my PAE exam today and have not even had surgery, also I have been billed for a stay without insurance filed so they are targeting me because Blue Cross would not pay twice for a claim last month.

Desired outcome: Be be able to make payments for a procedure that Dialysis center sent me to have because when I was in hospital they put fistula in my chest instead of arm.

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Update by Jerry Calvin
Jan 10, 2022 4:26 pm EST

Harassment at Hospital by admissions person

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1:58 pm EST
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On Monday 12/06/21 my wife was discriminated and refused service by Dr. mark P. Caruso at the location of Baptist Health Primary Care. 11535 SW 88 Street Miami Fl 33176. On this day my wife a had an appointment. Before we made the appointment, we informed the call centre that we needed a Doctor that was able to communicate with my wife in Spanish. We were...

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11:26 pm EST

Baptist Health System Remdesivir and ventilation is killing patients

I just received my deceased family member's patient log during her stay which was admitted through ER for the flu, you people call it Covid 19... cha-ching, cha-ching, right?. After all, she was 65 years old and just got on Medicare, a prime candidate for the NIH protocol where you isolate, medicate, restraint Covid 19 patients. You didn't even wait long enough for the blood work to come back with results before you had her hooked up to an IV so you can start piggybacking resdemivir through it and continued until she was so confused and scared because she knew she was not to survive the ventilator. NIH did a study about remdisivir as one of the drugs being tested for the Ebola Virus which showed it had a 54% of Death vs the Virus at a 0.01% chance of Death so your protocol is doing more harm than good and must be stopped. This has been going on for almost 2 yrs and none of you have had a conscience over this Protocol you are following "Lockstep"? You must all have a very cold and dark heart to slowly, painfully agonizingly murder patients. Resdemivir causes Liver Failure, mixed with over the lethal limit of Fentanyl she was being given for over 7 days you still felt the need to restrain her. This has tarnished the ethics of Hospitals and Doctors.
I'm seeking an Attorney, one that follows God's laws, honor our Constitution, and is Knowledgable on Patients Rights at which time I will be bringing all the Actors that played a part in the killing of one of our Family.

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11:23 am EST
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On 11-16-21 I awakened our of sleep twice and could not breathe or swallow. My husband called Richmond Ky Pulmonary around 10 am to see what I might need to do. My cardiologist had just told me on Friday that I had Pulmonary Hypertension but this was the first time I had stopped breathing. It was scary. It took 3 times to get someone and waited put around 3...

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3:38 pm EST

Baptist Health System Housekeeping

They said they cleaned bathroom, yes the tip and in toilet, but not outside of toilet. When you clean bathroom you clean everything even under and around toilet.
It's enough sicknesses and foolishness going on in the world.
Most housekeeping staff everywhere is lazy and don't care. The supervisors are supposed to be checking behind staff.
When you really care about others you will show it in your work

Desired outcome: Retrain, hire people that care and the supervisor needs to check behind workers. Sometimes the supervisors are the ratchet ones

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10:52 am EDT

Baptist Health System Accused wrongly

My name is Patricia Bates I worked for southeast, mission trail for forty years 2 months 26days and 12 hrs, I retired in June the last few months that I was there the diabetic nurse Brenda Stewart lied on me, she accused me of saying that two of the nurses had left a drink in the lounge which I did not, it was the change of shift I did not know which nurses were there or who was there at that time when I walked to the nurses station Brenda asked me whose drink I said probably night shift I did not say anyone's name she wrote in the huddle brook that I had accused two of the night nurses of leaving the drink it was a cup so I took for granted it was a drink, I do not know she made a big deal of it, it was in the lounge my complaint why did she lie and say I named those nurses and put it in the huddle book that book is used for report I did tell my director and I left a couple of messages for the CEO I never received a call back. Is it because of my color or they're so long.

Desired outcome: yes

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8:43 pm EDT

Baptist Health System Patient care

I was hospitalized in September 28 at North East Baptist Hospital. I arrived about 8 pm. The night nurse came in about 10 pm and admitted me it took until 12 am. I had come from another Baptist ER. I was given no medication. I was NPO but not given fluids.
The next day at 12 pm I still hadn't received any of my normal medications and asked the Nurse to call Dr. The nurse himself wrote in orders for a diabetic diet. I was brought food I couldn't eat.
I was concerned about my left eye having a retinal tear. Nurse emphatically stated that I couldn't since I could still see out of it. The blood tech refused to get a pediatric needle and blew 3 veins. I have a med I port. I have few veins left and have bad walls.
I ended up checking out of hospital against medical advice after talking to my eye dr. I went there after his advice.
Here are my three complaints :
1. After 12 hours, I still did not have orders for my regular medicine. I am on beta blockers, steroids and cymbalta none of those can be skipped.
2. The nurse attempted a diagnosis in which he had no ability.
3. The techs should be better prepared for "the hard sticks"

I realize hospitals are busy, but 12 hours should be sufficient for orders to be placed.

Desired outcome: 1. Look at Dr and time it took him/ her to put in orders , retrain of staff .

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10:40 am EDT

Baptist Health System Billing

I had weight loss surgery at North East Baptist hospital on 08/12/2021. We prepaid on April 28th. Per insurance we over paid we have been trying to get refund for over 4 months. We over paid and are due that refund back. I have contacted billing numerous times they act like they can't find date of service and when they do they just say refund was denied. I am not able to speak to area that denied refund. It's our money they act like they don't want to give it back that is illegal that is theft.

Desired outcome: Want refund issued

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12:39 pm EDT
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Baptist Health System Medical Service

Yesterday, 08/22/2021, about 3:30 pm, at the Baptist Emergency Hospital - Overlook, 25165 N US Hwy 281 SAT 78258 a gentleman was unable to walk to the entrance door. He collapsed on the concrete drive, and asked if I could get him some help. I notifed the receptionist of his need. It was several minutes before a male nurse, causally strolled out, without any urgency, asked the gentleman his name and told him to sit up because the concrete was hot. The nurse never asked the gentleman anything about his medical condition or made any attept to ascertain his condition. Later, 12 minutes, another female nurse comes out with a wheelchair, again no hurry. Instead of taking him to a treatment room for care, still not knowing his condition, they take him to the receptionist for inprocessing. There was no urgency for a man, laying on the concrete drive, with breathing problems. What a shame!

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8:49 pm EDT

Baptist Health System Emergency room

I was seen in the emergency room there today 7/18/21 I came in for COMPLETE BODY NUMBNESS I literally can feel zero. After the triage nurse BRUISED MY ARMS pinching and twisting my arm to see if I could feel anything.. then to put me in a room- let me sit for over 3 hrs- all for ONE CT SCAN.
I have complete body numbness- I have a medical history of nerve issues- craniotomies as well as many other issues. And I got nothing but a CT SCAN that will show zero . No blood drawn to check for infection, no urine sample. Literally nothing . And after the CT I asked to please talk to a neurologist.
And being told "they are speaking with the doctor over the phone"
I have a nerve disorder that only 3% of the ENTIRE WORLD HAS. And I was completely dismissed- and got zero help from this facility. The amount of incompetence is awful.

Desired outcome: A whole new staff of people. This shouldn’t be allowed to happen to literally anyone . This is disgusting how your staff has treated me I can only imagine the care other patients receive

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5:40 pm EDT

Baptist Health System Treatment at the Emergency Room at Northeast Baptist

I took my son the Northeast Baptist Hospital at 7 am for a dislocated shoulder. He was not given any pain medication and was not seen for 45 minutes. The doctor came to the room, did not announce who he was until I asked, and proceeded to yank my son's arm back into place but couldn't. He tried again an hour and a half later and was still unsuccessful. My son was admitted to the hospital to wait for another surgeon to see him "either that day or the next". He still was not given pain medication. At 7 pm, he was eventually taken to the OR where the doctor set his arm immediately. We were in the hospital a total of 17 hours because it took 3 hours to release us. We will discourage anyone from entering this hospital.

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7:43 pm EDT
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Baptist Health System HIPAA violation

Defendant Baptist M&S Imaging North Central staff within the Ultrasound facility on March 23, 2021.

Defendants wrongfully discriminated against Plaintiff because of her national origin and/or ancestry in violation of The Health Insurance Portability and Accountability Act of 1996, which constituted disparate treatment based on national origin and/or ancestry.

By engaging in the above-described actions, Defendants acted wantonly or oppressively, or with such malice, as implies a spirit of mischief or criminal indifference to civil obligations or with that entire want of care which would raise the presumption of a conscious indifference to consequences.

Defendants maliciously left personal health information in the lobby to be seen by multiple patients and visitors in the waiting room.

Desired outcome: Request a Refund

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1:47 pm EDT

Baptist Health System dangerous and lack of care Emergency Dept North Central

Patient: Ashley N Busch
Hospital: North Central Baptist
Dept: ED
Patient no.:3127975

Seeking care for: White Stool, Fatigue, Heart Palpitations, Faint, Hives from Head to Toe, HEAD congestion and itchy hands.

Complaint:
Was labeled Covid, (I was told to leave the "hospital")...but NEVER "tested" for COVID
Chest X-rays (before listening to lungs)
NEVER asked for list of medications currently taking
Rude and Negligent Staff

I have written a letter in hopes to send it to the Director of the ED, but have been unable to get her email.

My daughter, Ashley had been sick for 3 weeks to this point, already taking 3 COVID test and is on some serious medication desperately seeking guidance in what she was going thru. If the ED would have given her ANY medication incompatible to what was already in her system it could have been dangerous.
Instead of leaving with answers, we left dismayed, disappointed, and angry for the lack of care and consideration by your staff and hospital.

Desired outcome: To take care of the bill

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8:13 pm EDT
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Baptist Health System ER department

I took my husband to the er on June 2nd for chest pain. It took the dr several hours to adminster any pain relief for starters. And after several tests such as blood work, xray and monitoring and ruling out a heart attack, at the end of 6 hours, he wanted to go home. While waiting and watching my surroundings, I heard another patient screaming "help me, I'm dying" while an emt just starred at her while she was waiting on an available room.
But here's what happened to me... After reentering the er doors, the rent-a-cop sitting by the door approached me within a foot of my face told me that if he saw me not wear a face covering correctly overy mouth and nose while being anywhere but the patients room, he was going to arrest me and send me to county jail. For being a private business, this one rent a cop sought me out, watched me on camera, harrassed, indimated and threatened me for being a medical tryannt against people with a disablity. And making a compliant with the head of security, he told me his cyrtal ball wasnt big enough to catch all the other people on their cameras who kept wearing their masks incorrectly or not at all. See pic below. Its unconstitutional for any business to dictate over anyone's rights to their own body. This was never a pandemic and it was all planned to get their so called gene therapy shot into people. Its a pathetic excuse for a medical facility with not one person who gives a damn about who walks through their doors.

Desired outcome: To warn people, bc the hosptial doesnt give a crap.

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Linda Mansfield
, US
Mar 04, 2022 3:34 am EST

100% agree. This place is a killing field being paid by medicare to murder patients. These quake hospitals and doctors need to be shut down along with the government-funded health system like NIH, CDC, WHO, Pharma Co's, OSHA, and some Churches who pushed this crap as well. They are all money-hungry demonic entities.

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Noneneeded123
San Antonio, US
Jul 11, 2022 9:52 am EDT
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I don’t know which location you went to. But I completely agree with how you feel. I did not have your experience. I had a much more horrible experience at the hospital I go to. I was physically hurt by a nurse there and was talked down to by the administration office there. We all are hurting in this pandemic so why treat us worse than we already feel right?!? I wish there was more I could do.

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10:14 am EDT

Baptist Health System Emergency Room

Hello I pray this message reach the correct team department. I came to Baptist East Emergency Room on Friday April 30th about 10-30 due to body spasm through my entire body with migraine head chest pains when breathing spasms etc. blood pressure 207/108 I had IV given pain medication after 10 min didn't work given MRI CT scan came back good awesome but body still in pain and itching told my nurse stated he will che3cjk with doctor about my pain. The nurse never came back after hour or more at this point I'm crying I ask where has he been he stated he went to lunch and became very upset irate with me cause I ask if someone else supposed to come check on me(the patient) while he is on lunch he said don't take attitude on me. I apologized and told him that I was in pain and I have been dealing with being in out of hospital since I had Covid July 2020 with this same pain and issues and no one can help or tell me why I'm so sick. The doctor comes in and said my test are good I knew he was going to say that because I have had 1000 test since getting Covid he sends nurse back in gave me pain medication but this time to much I got nauseated after 15 min and could barely move and threw up he told me to call my ride to come pick me up my blood pressure was still 196/108 I laid back in bed after putting on my clothes for about 15 min cause I could not walk the nurse comes in room says your going to have to leave and go to waiting room brings wheel chair then ask has your IV been taken out. They left me in waiting room in pain blood pressure high and so high I could barely function until my husband picked me up. I came to Baptist East cause I knew I would be take care of it was the opposite they didn't listen or cared about my pain and looked and treatment with no concern I felt discriminated in many ways one cause I'm black I was push out of your hospital with no regard I will never come back to this hospital

Desired outcome: Make sure staff treats everyone patient same with love care concern

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11:34 am EST
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I gave a detailed description of my complaint to Janis at [protected] regarding my mom's disastrous discharge on January 13, 2021, but she never followed up with me and is no longer picking up or returning my calls. I hope Janis is not I'll herself, but I am still seeking a follow up. My mom's name is Luren Gavlick and her date of birth is 02/02/1934. My phone number is [protected].

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11:58 am EST

Baptist Health System Baptist urgent care virus testing procedure

This is a complaint about Baptist Urgent Care Covid testing.
This morning12/20/2020 I called my local Baptist Urgent Care office about covid testing and was told that my local 24/7 office did all three tests, rapid, 3+ days, and antibody.
My family member ONLY wanted a test and to avoid exposure at the facility as much as possible. The member should have been able to wait in the parking lot (which the member did), walk in, get swabbed and perhaps give a blood sample, and walk out for minimum exposure.
Instead it was treated as an urgent care visit, which I assume is more profitable for Baptist.
The member was kept for an hour rather than 1 minute that the swab should have taken.
Very disappointed at the protocol.

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4:21 pm EDT

Baptist Health System Over charging and miss diagnose

Raymond Grant
1311 NW 154 Lane
Pembroke Pines
Florida 33028, USA

(Address in Jamaica)
Raymond Grant
13 Liguanea Avenue
Town House 9
Kingston 6
Jamaica

Monday, September 14, 2020

South Miami Hospital
PO Box 198116
Atlanta, GA [protected]
USA

RE: Account No. [protected]
Office Visit on March 3, 2020

I visited your office on March 3, 2020 after having experienced frequent urges to urinate, running nose and sneezing.

The receptionist at the front desk took my temperature and told me it would cost US$199.00 to see the Doctor. I agreed to that, paid the amount and waited for over an hour to see the Doctor.

On seeing the Doctor, he listened to my chest and back (lungs) with his stethoscope. He also looked into nostrils and at my throat. He then said that he wanted a urine sample which I did after the nurse gave a vial to pass my urine.

I was sent to the front desk and given a prescription to fill at your vending machine.
Finally, the receptionist told me, I was free to go.
Now, I have received a request for payment for US$309.60. I find this unreasonable, as I have never received a listing of the things that you did to justify such an amount.
I returned to Jamaica on Sunday, March 18, 2020. Phoned my primary care Physician Dr. Donovan Jackson, who referred me to Dr. Robert Wan, Consultant Urologist.
Dr. Wan sent me to the Medical Lab to do a PSA Total Test and a Urine Analysis. Copies are enclosed. On receiving the results, he called me into his office and said that I should do another test - MRI Prostate Test, copies of the report are enclosed. Further, he sent me to Apex Radiology to do Bone Scan. Copies enclosed. On receiving the results, he further sent me to do Spine CT, copies enclosed. Then he did Prostate Needle Biopsy, copies of which are enclosed for your attention as well.
I filled a prescription for injections which I have to take for the next 6 months. Zoladex injections.
I will also have to go and do radiation at a later date.

Your sincerely,

Raymond Grant
Tel: [protected]
Cell: [protected]
Email: [protected]@hotmail.com

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12:25 pm EDT
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Mr.Rudy of Cigna talked to Ms. Mercy, the patient talked to Ms. Grace and Ms. Maria of Baptist M&S Imaging by [protected], they keeps telling the patient that Cigna does not respond the claim or rejected the claim even though the claim has been paid off with a check $118.06 mailed to Baptist on 2/28/2020 under no copayment required to the patient but Baptist...

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Baptist Health System contacts

Phone numbers

+1 (866) 309-2873 +1 (210) 730-9600 More phone numbers

Website

www.baptisthealthsystem.com

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