Banner Health review: C-PAP Supplies

In August I received a bill for $596.71 for apparent supplies that I received but never ordered. The bill has supplies that were order between the month of January 2026 to May 2026 and I received the bill in August.

I received the supplies in June thinking they were supplies I was getting free once a year. The supplies that I received I would have never, ever ordered for myself!

Some of the supplies are so bazar that I wonder if it was supposed to go to someone else?

I called a few times to dispute this bill and every time I spoke to someone, I was told that "I ordered these supplies", I asked, "how do you even order supplies?" I never ordered supplies, I don't have a portal account to order supplies, I never called and spoke to anyone to order supplies, if I did, I would have been prepared to receive a bill.

Nobody was helpful at all! I don't feel I should be accountable to pay this bill! I offered to drive to Mesa to return these supplies I have not even used, they are still in the packaging, but I was told "no." I get my supplies off Amazon which is more convenient and cheaper.

I would really appreciate a response to this complaint, or I will unfortunately have to pay for something that I never ordered.