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CB Banks Bank of Montreal [BMO] Complaints #2-21
Bank of Montreal [BMO]

Bank of Montreal [BMO] review: Teller service

M
Author of the review
4:01 am UTC

In this branch, the lack of service for tellers is among the worse of any bank I have ever entered. This was before the pandemic and is increasingly getting worse. The tellers (except for the sole gentleman) are very upsetting and you need tranquilizers to go there. There is usually only one teller on duty and the line ups are sometimes long because of this. A recent example is my father. This branch knows my 95 year old father and knows he has extremely large accounts in this branch. Yesterday, August 24, he went to the branch to pay a bill (he is not ATM/computer friendly. He needs assistance to walk and generally has a cane. When he arrived there was only one person ahead of him and only one teller (she has gray hair and glasses). She was so busy gabbing to other employees sharing jokes and it took 45 minutes for him to get served when the young gentleman arrived. There was no place for him to sit down and he has had back surgery lately and has problems standing for long periods but he was generally being ignored. I have dealt with this lady as well and she is rude and one day when I was there paying my US credit card; I told her I had misplaced my card so she cancelled my atm card and issued another, When I pointed out that I had an atm card and had used it in her machine to access my card, she blew me off saying that now I had a new atm card, but I never got a new US card. Fortunately, it became due shortly after and I received a new one in the mail. I once complained to the manager about the service (Michel Brun) and never received a response, perhaps because the complaint was about him (I had sent an email). People there are generally rude and there is no service when all time is spent gabbing and keeping customers waiting for no valid reason and one teller? There are 3 banks all in the same general area: BOM, National, Omni and the other two have pleasant staff, the managers are available when there is a problem. I know I inherit my father's money, which is considerable and it will not remain at that branch if things remain the same. There is even one investment counsellor, Jennifer who has been rude to me on more than one occasion so now I deal with the customer service phone number because I am not buying tranquilizers to deal with the people at abranch. I used to love BOM, but now I am leaning towards National which is a 3 minute walk away from BOM and know my father also likes them because they treat him and everyone else who goes in with politeness and respect. I have power of attorney for my father (who is not senile, just fragile) and see no reason for him to have had to wait 45 minutes with no lineup and one inconsiderate only on duty. It has been too long going and it appears will remain this way so if it continues, then I will have no recourse but to transfer my money and his to another bank who may appreciate our business.

Desired outcome: Changes to the management and the tellers' attitude towards good customers

Keywords:
accounts assistance atm card back surgery bank bill branch business cane complaint customer service employees fragile gentleman inconsiderate investment counsellor jokes lady line ups lineup manager managers pandemic periods politeness power of attorney respect senile service staff tellers tranquilizers transfer us card
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  3. Bank of Montreal [BMO] emails
  4. Bank of Montreal [BMO] address
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    May 22, 2026
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Bank of Montreal [BMO] Category
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