Bank Islam Malaysia
reviews and complaints

I recently have problem withdrawing cash out from ATM which stated than my debit card was inactive. However, my card expiry is on 11/21 which is still 3 months away. I have tried calling the customer service hotline since 6/9/21 2-3 times and even left my contact number down. However, till 7/9/21 I still do not receive any call back from the customer service thus i made another call. I having waited 2 days but I still didn't get any reply as they said the hotline was busy. I was busy working in hospital amidst COVID-19, and the operating hours of Bank Islam branch nearby is 9am-1pm, which I am not convenient with. I am in urgent need to withdraw some cash out which made me frustrated following the poor hotline customer service which stated will reach back to me ASAP since I have left my contact number. Therefore, I would like to request prompt reply from Bank Islam regarding this matter. Thank you.

I called Bank Islam customer service to report that i have been receiving text messages for Bank Islam debit card transactions that do not belong to my account but somehow mistakenly using my phone number. Unfortunately, the options menu for Bank Islam customer service, they do not have for general problems that we can straight away talk to their customer service officer. Rather somehow i had to access one of the menus and chose similar kind of issue that i was having and chose to speak to the customer service officer. Since they were receiving high number of calls, i was forced to leave my contact number and was disconnected from the call. My experience with other banks, the options to talk to customer service officer will be given in the main menu and also if they have high number of calls for that particular time we can still opt to wait if we want to. They won't disconnect your call.

P/s: it has been one hour since i left my number for them to return my call. Still waiting for them to return my call...

Opening an account in this branch wasted me totally 5 hours waiting in the hot sun. 3 hours waited outside in hot sun without any places to sit plus 2 hours inside idling. Sitting infront watching the staff to take their lunch during lunch hours. Do banks have lunch hours that needed to close counters? Customers have to wait for them to finish their lunch?
This is my 1st time experience in my life for opening an account for 5 hours. To my knowledge, opening a simple account only takes the maximum of 30 minutes to complete the whole process. 10 counters available in the bank but only 2 counters open despite long queue waiting. Terrible management in this bank. Only deserve 1/2 star for this kind of administration towards customers.

Saya pengguna kad kredit bank Islam.selepas pindah ke Melaka utk first time saya dapat penyata akaun kad saya di Melaka.Dalam penyata tdapat ins auto balance conv 18/36 tanpa saya setuju atau tandatangan apa2 pjanjian memgenai auto balance ini.Saya call pihak bank islam dan katanya pihak bank ada sms saya utk program ini dan saya tidak reply untuk menolak.Sistem autonye memganggap saya tidak reply bermaksud saya terima program ini . Saya anggap ini satu PENIPUAN DRPD BANK ISLAM kerana memperdaya pengguna melalui sms.
Harap pihak Bank Islam dapat ambil maklum dan agak memalukan menggunakan nama bank Islam tetapi menipu pengguna.

Salam
Saya ingin membuat aduan tentang staff Yang berjanji akan membuat panggilan semula utk confirm kan tarikh effective date moratorium Dan jumlah Yang perlu dibayar.Malangnya tiada panggilan yg dibuat spt yg dijanjikan.Surat peguam Pula yg smpai.Blh jelaskan ISU ini

Saya kecewa dengan tindakan bank islam yang tak dapat menyelesaikan aduan saya sedangkan aduan dan masalah saya berpunca daripada sistem keselamatan bank yang lemah sehingga ada pencerobohan akaun bank saya.

I have recieved my moratorium approval through email on 9 July 2021, but till today i dont received any another email about the detail. Today was payday but my acc automatically deduct my montly personal loan payment. Does my moratorium not affective this month, if affective, will the money refund after that?

Staff nama aisyah bank islam branch taiping aras dua meja yang kedua bagi service yang sangat teruk. Personal loan ambik masa sampi 1 bulan lebih masih belum tahu keputusan loan approve or reject. Semua document dah bagi seen 7/4/21 sampi sekarang tak ada keputusan whatapps tak nak reply and call tak nak angkat bila tanya sat2 tunggu respon why hanya pekerja goverment ja ka dikira sebagai customer atau customer ini hanya dikira sebelum sign document lepas sign bukan lagi customer. Tolong ambik tindakan dengan staff bersikap sebegini customer datang cari untuk buat loan tu sebab memerlukan kalau tak perlu dia tak datang cari pun.

Staff phone number [protected]

Permohonan saya tergantung dan tidak diselesaikan oleh Branch Manager Tanjung Karang - En. Rosedin jika tidak mendapat jawapan dalam minggu hadapan saya akan ke peringkat selanjutnya.

Saya ingin meluahkan rasa kecewa dengan perkhidmatan customer service yang diberikan oleh staff bank islam kuala terengganu. Saya tidak mahukan layanan istimewa cukupla memberi penerangan kepada saya berkenaan cara ambil geran kereta km. Saya rasa anda boleh bercakap dengan nada yang peramah dan bagi penerangan detail tentang cara yang betul serta pilihan yang boleh saya lakukan. Saya bertanya dan ingin dapat kepastian bukan ingin mencari gaduh. Kalau boleh gunakan tone nada yg berhenah dan profesional kerana anda berada di perkhidmatan servis bahagian hadapan. Terima kasih.

Hai, sy nak buat aduan ni. Mak dan adik saya ad pergi ke bank islam untuk mintak bank statment.. Tanya pada staff yg jaga suhu. Pencakapan staff tu kurang enak sikit.. Siap cakap gan mak saya bentak bentak.. Suruh pergi mesen atm amik bank statment dan masuk dalam cop.. Ok itu satu hal cakap bentak bentak... Lagi satu hal, mak sy terlupa kata laluan kad atm, so kad diblock dan mak saya tanya dengan lelaki tadi... Kad kene block, so nak buat kad baru. Lelaki tu boleh soal mak saya tanya apa masalah lagi dan siap cakap kalau nk buat kad lama. Tak bagi mak sy masuk dalam.. Tapi orang lain dia benarkan masuk.. Sy tak paham, kenapa org lain boleh masuk... Mak sy nak buat kad baru dan amik bank statment tak dibernakan? Sial amik serius hal ini. Bank islam cawangan jasin..

Saya ada dua nombor akaun dalam satu kad tetapi baru-baru ini, saya buka account summary di online banking untuk semak nombor akaun bank untuk tujuan tertentu dan urgent tetapi nombor akaun saya yang terpapar hanya 1 sahaja no akaun bank yang lama, no akaun bank yg baru tidak terpapar. Begitu juga di atm, saya call help centre dan diberitahu untuk pergi ke cawangan untuk pengesahan akaun. Sebelum ni kad saya telah ditolak beberapa kali dan sekarang kena pergi buat pengesahan pula, sebelum ni okay je terpapar. Tolong jangan buat perkara yang berulang2 customer juga ada kerja masing2. Sangat dissapointed dengan servis sekarang. Please fix these problems asap.

I am compalaining about the service. It very worst service, I really disappointed. The staff is not really friendly with their customer, he is not helping his customer! Hanya lepas tangan sahaja, patutnya staff kena terangkan secara detail dan membantu macam mana cara untuk buat online banking. Ini tak, hanya cakap terus call center bank islam untuk maklumat lanjut. Kecewa betul dengan pengurusan bank islam!

Assalamualaikum

Saya ingin membuat sedikit aduan tentang Bank Islam Teluk Intan, Perak. Saya faham sekarang kita tengah berhadapan dengan Covid-19 dan tidak mengalakkan orang berkumpul. Disini saya ingin menegur tentang cara staff bank islam mengendalikan orang ramai secara kasar. Titipkan sedikit rasa hormat tidak kira tua ataupun muda, gunakan bahasa yang sopan semasa menegur.

Terimakasih

I went to bank islam, pokok sena to open a saving account. I've waited for half an hour outside of the bank and the staff ask what I want to do and I told her that I want to open saving acc. And then she said it's gonna be slow since there's a lot of people who open saving accs. And I said i'm willing to wait and I don't care how long it takes. Then she said the staffs haven't get any rest so the time to wait gonna be more prolonged and I said okay, i'm willing to wait. And suddenly she just ignore me and ask the person who was queuing behind me what they want to do. She's really rude. I said i'm willing to wait no matter how long it's gonna take but she just ignore me? Now I won't open saving acc at bank islam. The staff is so rude.

Kenapa wujudkan update maintenance secara online sedangkan sebenarnya kena pergi bank islam itu sendiri kemudian baru boleh update nombor telefon? Sepatutnya perlu letakkan olahan yang menyatakan boleh di update hanya dengan melawat ke bank islam.. Teruk betul la servis bank ni... Langsung tak ada perubahan.. Dulu mula-mula buka pun langsung tak membantu staf bila ditanya tentang pembukaan akaun sspn sdgkan bank itu antara cawangan yang boleh membuka akaun sspn. Kecewa dengan bank islam ni

Today 22/4/2020, I call the Bank Islam Hotline in order to activate my cnp card. Unfortunately, the person that pick up my call not using the proper intonation in asking me some questions regarding the activation steps.

I really hope that the customer service will be better next time as I understand well the work burden in the customer service line but we must work professionally. This issue should not happen again next time

Assalamualaikum.

Pada 27/3/2020 (Jumaat), kira-kira jam 11am, saya telah membawa mak saya ke Bank Islam Batu Pahat (91, Jalan Rahmat, Kampung Pegawai, 83000).

Sebaik tiba, ada seorang lelaki berkemeja pink, lengan panjang, baju tucked-out, datang membantu.

Mak saya bertanya tentang urusan nya. Tetapi maklum balas yang diberikan seperti urusan itu tidak boleh dilakukan kerana borang tiada, dan diselit gelak ketawa, seperti merendahkan pelanggan. Kawannya yang duduk di depan (mungkin security, maaf tidak pasti) juga ketawa kecil. Kemudian beri nombor giliran.

Urusan mak saya telah selesai. Jika urusan tak dapat dilakukan pun, harapnya dapat diberitahu secara elok. Bukan mentertawakan. Sesungguhnya saya tidak berpuas hati dengan servis lelaki tersebut. Sekadar memberitahu pihak bank.

Sekian aduan saya. Terima kasih.

Assalamualaikum,

I would like to advise Bank Islam Uitm to be more efficient and effective in handling transaction and customer. I am here just to collect car grant from HQ but need to wait woth other normal transaction for more than 1 hour! Please arrange number and type of transaction. accordingly... Stff at counter only 1. What kind of bank is this? For me to only collect car grant, it shouls take less than 10 minutes. I am pregnant and uncomfortable to wait up to 1 hour in bank just to collect document.