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We are visiting family in Minnesota for the summer from Henderson, Nevada & have used Petsmart for buying what we need for our two beagles that are six years old & I saw they have a vet there so got home & both the dogs have an ear infection so I made an app. yesterday for this morning Wed. July 17, 2013. Got in to see the vet & she didn't care that they have an ear infection. She looked the boys over & said they need their nails trimmed checked their teeth & said looks like they both need a dental cleaning & felt Goose's underneath & said I feel a lump come feel (I never felt anything unusual) Should have a needle bi-opsy to see what that could be & (she) Dr..Sarah Marx. My husband spoke up & said we have a vet @ home in NV we just need to get their ears checked & get the right meds perscribed. She left the room to let us talk about it & the nurse came in & gave us a bill of what it would cost for both dogs.The nurse stood there & looked @ us like we were crazy. I said we live on a fixed income & the dogs are in good health but I know they have an ear infection. She then gave me the bill for $872.14 for both dogs. I said you don't understand. They have an infection & we need the swab test done in their ears & then we need the rx's for their ears. She would not let us get anything done. I told her we don't need all that other stuff done & we came in & now have to pay for the dr. appt. & never got the problem solved. She gave me the paperwork & said sorry. So went spent all morning trying to get help for our poor boys Maverick & Goose had to pay for the office visit. We spoke the the nurse whom checked us out & told her our concerns & she said thats because we are corperate. I will tell all my family & friends about the very horrible care there. So they took our money for nothing? Now I will take them to a real vet not that is attached to a store/Petsmart. SHAME ON THEM.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I worked for this company and every doctors goal is to make the most money out of every appointment they see! At any Banfield doctors get paid a set salary, in order to keep getting a high salary they need to produce a high revenue per client. If they do not produce doctors salaries will be cut! Most animals that come in are on Banfield Wellness Plans which means a lot of their preventive care services (example: vaccines, dewormer, HWT) are included, so Banfield corporate puts stress on the doctors to use all of the services provided on there wellness plans right away, and also add other things to the estimate. Field management and medical directors judge quality of care one how much per client revenue a doctor can produce. Doctors are looked down upon if an appointment turns into producing no revenue.