Werner Animal Hospital Pet Owners Reviews and Complaints

Latest Reviews and Complaints

CamilleAnnette of West Hempstead, US

Mar 17, 2016 9:09 am UTC

Verified customer

Vetting

For over 13 years I have taken my dogs to Werner Animal Hospital in Morris Plains.

For years they provided good services for typical everyday vetting, shots, worms. However, when it comes to proactive, preventative care for senior dogs I am not comfortable, nor do I agree with their approach. I don't believe they are proactive in recommendations and options for advanced testing. In fact, I had to suggest we schedule the detailed exams and tests for our 13 year old dog Asia. It was from those tests we uncovered she had some serious medical issues. Following the loss of Asia, who in my opinion and following research on her conditions, if we had identified and treated her issues sooner we would have had a much better chance of extending her life. Directly following that experience, our other senior dog was mis-diagnosed of a lump on his leg, and when we took him to another vet, it was confirmed he had a cancerous tumor.

I understand its not a perfect world when it comes to health care for animals and humans, especially seniors. But my decision was based on the above experience and my husband and I have found another vet that shares our views on our dog's care. In the past year, my other senior dog has been under the care of another vet, and the frequency of the monitoring and testing is night and day compared to what was provided to our Asia under the care of Werner Animal Hospital. The new vet said that his treatment is standard care for all senior dogs.

My husband and I have always been pro-active with our dog's health and were always willing to invest in their preventative care. I am sure you are like me, my pets are my family, so I would not recommend Werner Animal Hospital.

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How responsive is Werner Animal Hospital's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

Keywords

advanced testing cancerous tumor medical issues mis-diagnosed preventative care proactive senior dogs shots vetting worms

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Werner Animal Hospital has received 1 complaints on ComplaintsBoard. The first reported case, Vetting, was published on Mar 17, 2016, and the most recent complaint, Vetting, was posted on Mar 17, 2016.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Is Werner Animal Hospital Legit?

Werner Animal Hospital earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Werner Animal Hospital to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Werner Animal Hospital is known for their high standards and safety. If you're thinking about dealing with Werner Animal Hospital, it's wise to check how they handle complaints.

We found clear and detailed contact information for Werner Animal Hospital. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Werner Animal Hospital's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

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Werner Animal Hospital Contacts

Werner Animal Hospital phone numbers

+1 (973) 540-1433

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Werner Animal Hospital address

659 State Route 53, Morris Plains, New Jersey, 07950, United States

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Aug 03, 2026