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Bally Total Fitness

Bally Total Fitness review: Cancellation department

B
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10:16 pm UTC
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Hello my name is Brenda V Villa

I sent a written request to the address located on my contract with a cancelation fee of $50. I have been paying my monthly fee still and I have been waiting a almost to months for my cancelation to take effect. Why did they take my money and still bill me. I feel like I may have to take legal action with a lawyer. I really hope you guys are not scamming people who want to cancel. What is going on? Here is the address to the cancelation dept that is written on my contract. It says for me to send a written request to cancel along with my fee of $50. And they would send me a letter stating my agreement is cancled. This was the address on my contract that I sent my info to and money oder : p.O. Box 1080, norwalk, ca 90651 I have the money oder stub to track my $50 money order I sent.

Bally Total Fitness response
Jan 18, 2010 5:03 pm UTC
Bally Total Fitness customer support contacts
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5553 Bandini Blvd, Suite B, Bell Gardens, CA, 90201, US

Website

ballytotalfitness.com

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Hi Brenda,

I'm sorry to hear about your experience. I've spoken with our Member Services department and confirmed that the automatic deductions have been stopped.

If for any reason you have a question or concern, please don't hesitate to contact me via direct message.

Thank you, all the best,

Rick
Bally Total Fitness
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The complaint has been investigated and resolved to the customer’s satisfaction.

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