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My 3 year membership ended but Ballys has continued to charge my credit card on file each month. Per my contract I sent a written request to the address located on my contract with a $50 money order for the cancellation fee and have been waiting now almost 3 months for my cancellation to take effect - all the while they are still charging my credit card the monthly membership fee. I am shocked that a company as big as Ballys is essentially "trapping" consumers into these memberships and then structure the contracts in a way where they can continue charging the member even after the agreement term has ended and making it impossible to contact them to cancel. Literally, I have tried to contact them so many times but the customer service lines tell you to hang up and try again - it doesn't let you wait on hold even if you wanted to wait the 30-45 minutes. It has turned into one of the most frustrating experiences of my life.
The address to their cancellation department that is written on my contract where I mailed my cancellation letter and $50 cancellation fee is:
Attn: Cancellation Dept
12440 East Imperial Hwy
PO Box 1080
Norwalk, CA 90650
Frustrated Bally Fitness Member,
Antonino Ciappina
The complaint has been investigated and resolved to the customer’s satisfaction.
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Company information:
Bally Total Fitness
12440 East Imperial Highway
Norwalk, California
United States
Phone: [protected]
ballyfitness.com
I have also mailed in a letter of cancellation and the $50 fee to wave off the contract. However, this last month, they charged $12 on my father's credit card. I went to the Huntington Beach, CA to get it straightened out and the desk lady tried to call the Norwalk place for me. However, later she told me to try calling again later and told me the business times to call was 6am to 11am and 5pm to 9pm. When I called at 5pm, I found out they had hours that closed to 5pm. I am disgusted by the complete lie she told me.
Disgusted Bally Fitness Member
Frank Ho
I have been a member for 7-8 years. I just got a letter from a COLLECTION AGENCY stating that I owed $300+. I called the agency and they are saying that the money is due since the beginning of the year 01-01-10. I was paying $12 a month and, if my prior contract expired, I NEVER signed/authorized a new contract. Now I have yet to contact Bally's, I will do it tomorrow, but perhaps someone can explain how all of a sudden I owe so much money without having changed anything? If this is a expired contract issue, I never signed a new contract.
This is offensive...
Sean
North Miami Beach (Waterways), FL
I sent a letter to cancel my Bally's membership (no longer under contract) a few months ago and they are still debiting my account as well. I waited a few months thinking it could take 2-3 months to go through. I contacted my bank to find out what I have to do if Bally's continues to do this and they said something about filing paperwork to document that Bally's is fradulently charging me despite my written request to cancel. My bank said that they've had to change their clients' account numbers because Bally's would not honor the fact that members had cancelled. I really don't want a suprise letter from a collection agency...
I don't want to get into a fight with bally's, I just want them to stop taking my hard earned money from me when I did what they asked to cancel. I guess I'll have to send the next letter certified with a receipt request...maybe even notorize it haha. What a disaster.